Hector Riquel | Page 9

Unprofessional Representation On Dec 4, 2016 around 3:00pm, I visited Universal Hyundai at 12801 S. Orange Blossom Trail, Orlando, FL 32837. This was set up with Camillia Vasquez, On Dec 4, 2016 around 3:00pm, I visited Universal Hyundai at 12801 S. Orange Blossom Trail, Orlando, FL 32837. This was set up with Camillia Vasquez, Sales Concierge. I agreed to a visit provided she understood and relay the important fact that I was currently limited for time and could not stay long due to prior commitment. When my wife and I got there, we were greeted by Mr. Hector Riquel (I believe sales manager) and presented me to Sales Consultant Raul Martinez who would be attending us. Mr. Martinez was all professional and very respectful to my wife and I. His knowledge was very helpful as towards my eventual decision between other dealers and brand. Two hours later and several attempts to a price agreement, my time came up in which we needed to go for our prior commitment. This brought up sales manager Hector Riquel in which his immediate aggressive sales approach was not appropriate as my wife and I was held back. Despite me letting him know that first I needed to leave, as I was going to be late to my commitment, he continued to ignore what was currently more important to us at that moment. There, his aggressive sales approach escalated trying to pressure me to make a decision in which I said several times by now that I will not make a decision now, but will get back to them. Nevertheless, he continued to the point of frustration, where he then stood up and abruptly snatched the papers from the desk, no courtesy hand shake or proper customer service etiquette towards me or my wife and stormed away. I can not express how this behavior bothered my wife and I so much, that unfortunately as we walked out it was Mr Raul Martinez who got our complaint towards this distasteful display of managerial representation. Leaving the showroom, outside, Mr Martinez quickly apologized for his behavior; as he was very aware of what had just happened. As a Veteran and retired from the federal government after 34 years, I know very well the importance of a proper representation. Mr Martinez, conducted himself in a professional manner that any company would be proud of under a situation like this. However, your sales manager Hector Riquel, with his deeply disrespectful attitude and moreover, unprofessional behavior has shown my wife and I, a side of Universal Hyundai that we do not want to leave our money or recommend. Robert Rosado nonisharo@gmail.com More

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Great service i couldnt be any happier not just with my purchase but with the great service i received. Special Thanks to Raul Martinez for the 5 star service he p i couldnt be any happier not just with my purchase but with the great service i received. Special Thanks to Raul Martinez for the 5 star service he provided not to just me but my uncles recent purchase as well. More

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Best dealer ever! Exelent customer services, Miguel great services, I will recommend this dealer 100% they work for make what you want to happen, thanks Miguel and hect Exelent customer services, Miguel great services, I will recommend this dealer 100% they work for make what you want to happen, thanks Miguel and hector More

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Michael Barth Please see comment section. I would like to extend my appreciation for all of the employees who worked so diligently and professionally to assisted me Please see comment section. I would like to extend my appreciation for all of the employees who worked so diligently and professionally to assisted me in securing the purchase of the Sante Fe. You all need to be commended for you commitment to customer satisfaction. More

by mbarth787 Verified Customer Verified Customer

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Hyundai Sonata 2016 The Finance Management Department can improve in one aspect. They need to be more accessible and answer their phones and/or returning calls instead of The Finance Management Department can improve in one aspect. They need to be more accessible and answer their phones and/or returning calls instead of directing everything to voicemail. I understand that they're giving the necessary attention to clients that are present closing sales at the dealership, however, they also need to take care of the clients that have already closed the deals. With the exception of Mr Felix Matos, who was the only FM that took the time to return my call as soon as he was available, nobody else from the FM dept had the courtesy to attend my questions until I went to the dealership in person. With that said, Hector Pell, Hector Riquel and Felix Matos were fantastic and made the purchasing process very pleasant. I'm very grateful for their professionalism. More

by scosta284 Verified Customer Verified Customer

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Great Experience Everybody in the dealership were very friendly and professional, I loved the experience. It was busy but I can see why, I love my SUV thanks so much H Everybody in the dealership were very friendly and professional, I loved the experience. It was busy but I can see why, I love my SUV thanks so much Hector and Jacob! More

by Dianaperez91 Verified Customer Verified Customer

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Best Car Buying Evxperience EVER! I will never shop anywhere else. Thank you Hector!!!! Truly, this was an experience I have been sharing with anyone who will listen. Amazing job! I will never shop anywhere else. Thank you Hector!!!! Truly, this was an experience I have been sharing with anyone who will listen. Amazing job! More

by david.davis Verified Customer Verified Customer

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great experiencia En la adquisicion de este nuevo vehiculo la experiencia para nosotros fue muy satisfactoria , teniendo en cuenta el conocimiento que tenia el Sr. Hect En la adquisicion de este nuevo vehiculo la experiencia para nosotros fue muy satisfactoria , teniendo en cuenta el conocimiento que tenia el Sr. Hector Riquel sobre la venta que estaba realizando; de igual forma la facilidad y el tiempo tan corto para la compra de mi Nuevo Hyundai Sonata. More

by kikesantos45 Verified Customer Verified Customer

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Great sales man Our sales man, Hector Riquel was very friendly and informative on the car we were looking at and bought. I would definitely go back to work with Hect Our sales man, Hector Riquel was very friendly and informative on the car we were looking at and bought. I would definitely go back to work with Hector again when i'm ready for another car. The dealership was very clean and friendly. More

by adempsey0 Verified Customer Verified Customer

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awsome experience i have very good experience very profecional im happy with my purchace i think i was with the rigth person on the rigth time thanks i have very good experience very profecional im happy with my purchace i think i was with the rigth person on the rigth time thanks More

by tonysc7914 Verified Customer Verified Customer

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