Howard Alvarez | Page 2

I had a very unpleasant experience with this dealership. The vehicle I came to purchase was listed at $31,253, and I was already pre-approved through Chase Auto Finance. Because this was a planned trip and The vehicle I came to purchase was listed at $31,253, and I was already pre-approved through Chase Auto Finance. Because this was a planned trip and a 3-hour drive, I called four days in advance and clearly explained my financing, strong credit score, and $2,500 down payment to ensure everything would be transparent before I arrived. However, once I got there, I was told by the finance manager that I could not use my own financing—even though Chase is an approved lender with their dealership. Instead, they insisted I finance through TD Bank with a “certified” loan. On top of that, they added nearly $5,000 in warranties I explicitly declined and about $4,000 in dealer fees. By the time I walked out, the total had jumped to $43,851 for a vehicle with 11,000 miles that is less than two years old and still under factory warranty. This felt extremely misleading and like a complete lack of transparency. I would strongly advise others to be cautious, get everything in writing ahead of time, and be prepared to walk away if the terms change when you arrive. Now I love the vehicle however I would definitely NOT recommend anyone going there thinking your going to purchase a car for the price plus TTT and dealer fees. It's like they will not let you leave without any extra warranties. I told them I did not want the warranties and all they did was sync the price into the purchase price of the vehicle. So I definitely will not recommend. Highly unsatisfied. More

by fosterangie78 Verified Customer Verified Customer

Report | Print

Very attentive to what we were looking for and very cooperative of our bottom line. We bought a car cooperative of our bottom line. We bought a car More

Report | Print

Our Product Specialist Zac was awesome! Very professional, knowledgeable and patient! I’d work with him again! Very professional, knowledgeable and patient! I’d work with him again! More

by CHERYL.C2 Verified Customer Verified Customer

Report | Print

He was a very good, and friendly sales person I would highly recommend to others. highly recommend to others. More

by PHILCESR Verified Customer Verified Customer

Report | Print