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166 Reviews of Iriam Diaz
April 25, 2025
I don’t even know where to start! Big Star Cadillac gave out the best customer service experience we’ve ever received from a dealership. We were greeted immediately and not only did w Big Star Cadillac gave out the best customer service experience we’ve ever received from a dealership. We were greeted immediately and not only did we have an extremely quick wait time for our vehicles appraisal, we were treated so kindly and shown a breakdown of our numbers right away.Our kiddos even got special attention and snacks during our wait from a fully stocked, clean, & organized snack bar. There was even drinks for us adults. Our sales associate Mario did absolutely everything he could to get us into our current vehicle at a price that was not only fair but better than we expected to receive. I mean as far as speaking to multiple managers and members of his team addressing our concerns and answering our questions. He also gave my husband and I his personal number and responded quickly even after hours. I genuinely felt that we were taken care of in a way that goes beyond what you’d expect to from a car dealership. All of our accommodations were met and Mario seriously went above and beyond helping us upgrade our family vehicle! 10/10 would recommend Big Star Cadillac to family and friends. More
by Emmanuel Ortiz
Other Employees Tagged: Ruben Cauton, Mario Paniagua
March 29, 2025
The buying experience was good, helpful, knowledgeable, and met all of our needs. I would recommend the dealership to others. and met all of our needs. I would recommend the dealership to others. More
by IRAND14
Verified CustomerOther Employees Tagged: Angela Davis, Jason Ramsland
January 19, 2025
Beautiful show room and very friendly staff. We felt very welcomed and appreciated. Very good experience. We felt very welcomed and appreciated. Very good experience. More
by M202SABO
Other Employees Tagged: Mike Pierce, Lisa Velasco, Keith Mujica
December 22, 2024
Ainsley is best service advisor I ever had couldn’t get any better Merry Christmas and Happy New Year’s any better Merry Christmas and Happy New Year’s More
by ZENOFAMILY713
Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr, Jose Teran, Daniel Wood, Lee Velazquez, Albert Ramirez, Isaiah Rodarte , zzPhillip zzConnor
December 02, 2024
Charles Jackson, Keith, Iriam, Lisa and Kevin are so awesome. I appreciate them all. True definition of teamwork. Highly recommend Lisa and Jackson to all my friends and family for their next car purcha awesome. I appreciate them all. True definition of teamwork. Highly recommend Lisa and Jackson to all my friends and family for their next car purchase. More
by jhadebrown
Other Employees Tagged: Lisa Velasco, Keith Mujica, Charles Jackson, Kevin Sonnier
November 29, 2024
I was disappointed when I went to get service that I made appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. More
by VERONICAGARRETT44
Other Employees Tagged: Mike Pierce, Ruben Cauton, Kelly Wilson, Kevin Sonnier, Vennie Trevino, Daniel Wood, Isaiah Rodarte
November 25, 2024
Amazing Service. Friendly staff. Transparent in every transaction. Will definitely recommend this dealership to all my family and friends. Friendly staff. Transparent in every transaction. Will definitely recommend this dealership to all my family and friends. More
by FAISALMALIK61
Other Employees Tagged: Mike Pierce, Lisa Velasco, Keith Mujica, Denise Beyner-Stanley, Kevin Sonnier
November 20, 2024
Lisa was very helpful! She catered to everyone of my needs and made sure she gave me many options to choose from. The new general manager came by just to introduce himself, She catered to everyone of my needs and made sure she gave me many options to choose from. The new general manager came by just to introduce himself, which was very refreshing. No one was pushy and my experience has been great so far! More
by Thomas Rivera
Other Employees Tagged: Lisa Velasco
November 17, 2024
Most amazing dealership in Houston. Every one is so helpful. They great you by name when I drive up. Every one is so helpful. They great you by name when I drive up. More
by BERNADETTE.SELLERS
Other Employees Tagged: Mike Pierce, Denise Beyner-Stanley, Casie Shores, LeAnna Kerr, Isaiah Rodarte , zzRaven zzRasberry
November 01, 2024
BIG STAR CADILLAC always has excellent customer service and they pay a lot of attention to detail! and they pay a lot of attention to detail! More
by emilianwhite
Other Employees Tagged: Mike Pierce, Kelly Wilson, Denise Beyner-Stanley, Kevin Sonnier, Bobby Miller, Ainsley Roark, LeAnna Kerr, Daniel Wood, Lee Velazquez
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