Iriam Diaz
Iriam Diaz at Big Star Cadillac

Iriam Diaz | Page 11

Sales Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.9
173 Reviews
4.9

173 Reviews

Write a Review

173 Reviews of Iriam Diaz

August 12, 2023

Dealership Rating
Employee Rating

It is always a pleasure dealing with someone that knows you better than you know yourself. The whole team at Big Star are very professional in every way. I want to especially thank Daisy she always knows t More

by quinn.robert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Kelly Wilson, Denise Beyner-Stanley , zzDaisy zzGutierrez

Aug 14, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 07, 2023

Dealership Rating
Employee Rating

The dealer ship has the most excellent service in every department the experience was well done More

by aegarcia491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ruben Cauton, Denise Beyner-Stanley, Bobby Miller, Ainsley Roark , zzJeff zzDial, zzJason zzWilson

Aug 08, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 02, 2023

Dealership Rating
Employee Rating

Love this place! It started with meeting with Cassandra and finding the perfect Escalade to purchase. To getting wonderful service from Bobby. I love it here, Thanks! More

by sprigginselijah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

Aug 02, 2023

sprigginselijah responded

No problem at all. I'm never going anywhere else again. I've been converted from a truck to an Escalade for life. Can't wait to see you guys for an upgrade later!

July 31, 2023

Dealership Rating
Employee Rating

Daisy was wonderful and a pleasure to work with. She answered all my questions and if she didn't know the answers she made she that she went the the proper people to get the answers that I needed an More

by Debcent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: zzDaisy zzGutierrez

Jul 31, 2023

Big Star Cadillac responded

Hi! We are very happy that Daisy provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 30, 2023

Dealership Rating
Employee Rating

I worked with Bobby Miller for better than 7 yrs, and he always is able to answer my questions, no matter how technical they are, and gets what I need to have done most expediently. More

by LADY3BGLOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2023

Big Star Cadillac responded

Thank you, Lisa! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 30, 2023

Dealership Rating
Employee Rating

They staff is very knowledgeable. Service department is back up so it takes awhile and we are still working to resolve my issue on the car I just bought at the end of June. Location More

by sweetdh2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amie Gulli, Ainsley Roark

Jul 31, 2023

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Yes, being land-locked (until recently) has certainly made it challenging for our service department to keep up with the tremendous growth that sales experienced. Fortunately, there is a grand plan to remake Big Star Cadillac. It will be much larger with 100% more service capacity. This transformation is currently scheduled to begin in the 4th quarter of this year. While these improvements will not be completed overnight, the service capacity expansion will be the first to come to fruition. Please feel free to reach out to me directly with your best contact information so that I might have the opportunity to address any other concerns you may have. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

Aug 01, 2023

sweetdh2003 responded

Thank you for responding. Ainsley is doing and amazing job and even set up concierge service for me so that they can bring it back in to try and take care of the issue.

July 27, 2023

Dealership Rating
Employee Rating

Daisy our saleswoman was great an prompt. Steve the manager was great an hassle free buying experience More

by joey.garrett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Sons , zzDaisy zzGutierrez

Jul 27, 2023

Big Star Cadillac responded

Thank you, Joey! We are delighted that Daisy & our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 25, 2023

Dealership Rating
Employee Rating

David was supper helpful with all of our questions and made the experience easy and quick. David also took the time to find my spare key for our vehicle. More

by Kassandra Madrid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 26, 2023

Big Star Cadillac responded

Thank you, Kassandra! We are delighted that David & our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 25, 2023

Dealership Rating
Employee Rating

As long as David is with Big Star, I’ll forever buy Cadillac! He’s knowledgeable, personable, and always willing to go above and beyond to make sure that all requests are met during and after the buyin More

by tiffanypalmerjones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Bukrinsky

Jul 26, 2023

Big Star Cadillac responded

Thank you, Tiffany. It has been a privelege to serve you. We are delighted that David was able to provide you with an exceptional, 5-Star experience.

July 20, 2023

Dealership Rating
Employee Rating

Definitely recommend Mark Mauricio. He was real patient and definitely liked the way he was able to work with me and made the whole process easy and real smooth, there was no time waste More

by gladis.hinojosa40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Mauricio

Jul 20, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that Mark was able to provide you with an exceptional, 5-Star experience.

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