Isaac Maw | Page 4

I love how honest they are about their vehicles and the pricing Joshua cashin went out of his way to help us with that plus the salesperson I'm really pleased with you guys pricing Joshua cashin went out of his way to help us with that plus the salesperson I'm really pleased with you guys More

by GCASHIN3 Verified Customer Verified Customer

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Got me in quickly, fixed everything in the same day. Best service department I have dealt with. Best service department I have dealt with. More

by BSNOW Verified Customer Verified Customer

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Super easy and simple process working with Tyler! He worked with us in every way he could! Really appreciated him! Absolutely love our new car!! He worked with us in every way he could! Really appreciated him! Absolutely love our new car!! More

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I write this review with the intent it appears is requested - to be honest for the purpose of improvement for the benefit of the operations of your team. I hope it doesn’t come across as a negative r requested - to be honest for the purpose of improvement for the benefit of the operations of your team. I hope it doesn’t come across as a negative response or that we won’t return to Ken Garff. We’ll return wherever Mike Coleman and Joey Burns are. It started with the need to trade in an old vehicle in which Mike offered an extremely fair trade to the extent that we had no interest in even trying another dealership to buy from. Joey and Mike both were very helpful in narrowing down options of what we were looking for. We had bought from Marna earlier this year and had a wonderful experience and was looking forward to possibly working with her again. It was Mike’s day off, but I told Joey when I would be arriving, he was in SLC but told me to ask for Walker. Walker was busy, so they asked for Marna in which she was also busy, but Jeremy was there to help. We were asking for one of Joey’s options, but Jeremy listened carefully and took notes to what we were looking for and navigated us through the website and showed us a few things in which we settled on looking at the car that we eventually bought. Jeremy was great to work with. My dad was in the car business for 30 years and I literally can’t stand the typical car salesman. We’ve been very impressed with those we’ve worked with at Ken Garff. Everyone seems very real and genuine. Until we met Isaac. Having spent some time with my dad as he was the old GM at Petersen on your current lot, he would point out the typical xxxxxx-bag salesman tactics. One such tactic, is to make people wait. You make them wait and wait until they’ll practically sign anything just to get off the lot. If there’s anything customers hate it’s: 1 – Waiting 2 – No communication 3 – Waiting forever This is what happened to us. We settled on the car, and we told Jeremy we had about an hour before we had to leave. Even 25 years ago on my dad’s lot, I saw Bank Finance approvals come in around 10 minutes, 15 minutes tops. Jeremy left to go talk to Isaac at about 11:20. Our son was getting out of school at 12:30, and my wife had a tutoring appointment with an 8th grade Ukrainian refugee who was failing her classes. We waited, and we waited, and we waited. No communication with anyone what was going on. We didn’t even know who Isaac was. At 1:45, our son now sitting under a tree for almost an hour-and-a-half, and my wife having missed her appointment with this poor refugee student, Isaac finally showed up, acting like it was bad news we were signing with Golden West. (Still not sure what that was about.) We understand if there’s a bad guy on the lot – it’s the finance guy. He’s the guy that’s trying to up-sale all the warranties and add-ons. So, you would think the dealership would make sure the finance guy wouldn’t give customers the “xxxxxx-bag car salesman” vibe. We had already signed up for almost all of the warranties, so when he got to the warranties signing page, he started going through the list we signed up for and even at the end kind of mumbled under his breath for the one he added on to push. Because neither of us understood the mumbling we asked some questions of how much difference in monthly payments the additional warranty was, and we debated back and forth for a minute until we decided to go ahead with it. Additional note – this was the interior exterior coverage of the car. So now Jeremy had to give us back the keys to the car we just got rid of so we could go pick up a our kid and buy him a milk shake for being so patient, because your service crew now had to comb through the car in and out to make it spotless and some poor guy spent the rest of his day trying to buff out the paint, which to Joey’s credit he finally made the call that the car just needed to be repainted. Once again, we’ll go back to wherever Mike Coleman is, he’s our guy! But we’ll probably be a little less patient when it comes to financing. Thanks again for an awesome car. More

by cSTOWELL Verified Customer Verified Customer

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Wonderful experience from start to finish! The process was quick and easy! Would highly recommend! The process was quick and easy! Would highly recommend! More

by kayleegallegos Verified Customer Verified Customer

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Gerry was fantastic! I’d work with him again and would refer anyone purchasing a Honda to him. I was disappointed that my brand new car had mud inside and on the undercar I’d work with him again and would refer anyone purchasing a Honda to him. I was disappointed that my brand new car had mud inside and on the undercarriage that was not cleaned prior to turning it over to me. I have previously purchased all my new Hondas from Willey/Performance Honda and they were always spotless when turned over to me. More

by MCLOUGH01 Verified Customer Verified Customer

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Originally, we ordered a vehicle thru Tyler. It was scheduled to be built and rescheduled several time. Tyler called and informed us of an exact duplicate of the vehicle down to color, interior It was scheduled to be built and rescheduled several time. Tyler called and informed us of an exact duplicate of the vehicle down to color, interior and model as available from another branch of the franchise. He asked if we wished to have this exact vehicle duplicate or wait for the unit that we ordered to be built. We opted to accept the matching unit and picked the car up 48hours later. This is the second vehicle that we have leased from Tyler. He is a professional and easy to deal with and very knowledgeable. More

by Bill_7pin Verified Customer Verified Customer

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I was provided with a low-pressure sales experience, which made me a lot more likely to do business here again. Chad was easy to work with and helped us get the answers to our questions and suggested a which made me a lot more likely to do business here again. Chad was easy to work with and helped us get the answers to our questions and suggested a different model of the Odyssey we were looking for. More

by Andrew Campbell Verified Customer Verified Customer

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Tyler Briscoe and the team at Ken Garff Riverdale were super smooth and easy to work with. Never once did I feel pressured to buy anything I didn’t want! The vehicle I wanted took many months to get in, a super smooth and easy to work with. Never once did I feel pressured to buy anything I didn’t want! The vehicle I wanted took many months to get in, and he was great to keep me informed and did an excellent job. Thank you Tyler! More

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Chad was great to work with. He was professional and respectful, he is very knowledgeable. I would recommend him to friends and family. He was professional and respectful, he is very knowledgeable. I would recommend him to friends and family. More

by lsimonsen Verified Customer Verified Customer

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