JC Cavazos | Page 10

Perfect dealership and great customer service def a go to place Love it ask for Jesse place Love it ask for Jesse More

by veron.turbo Verified Customer Verified Customer

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Nick made the experience satisfactory and successful for me during my car buying experience, thank you me during my car buying experience, thank you More

by morrisbrittney19 Verified Customer Verified Customer

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First, let me begin by stating that this review has absolutely nothing to do with Armando Nuno. His only roles in this transaction are he is the one I interfaced with via telephone to set up the appoi absolutely nothing to do with Armando Nuno. His only roles in this transaction are he is the one I interfaced with via telephone to set up the appointment and he is the one who introduced me to the salesperson I interacted with the majority of my time at the dealership. That particular salesperson's name is JuanCarlos Cavazos, Jr., introduced to me as "JC." This review has everything to do with JC and the Mark Christopher dealership overall because based on JC's title, I'm pretty sure JC was only taking his cues from the protocols of the dealership. This car buying experience ranks right up there with one of the worst I've had in all of my car buying experiences. At first, everything was going well. JC got to my bottom line with the price of the vehicle pretty quickly and I was satisfied. It appeared that things were going well. Pretty much at that point, all I had to do was see the finance manager to process my paperwork. But unfortunately, that is not what happened because JC tried every which way to get me to agree to run my credit. I kept saying that was not necessary because I had my own financing. JC continued to pressure me to run my credit and I continued to say no. JC told me repeatedly that my credit HAD to be run in order to verify my identity. I told JC that they had a copy of my drivers license and that should suffice with verifying my identify. But JC continued to respond that it was not sufficient. I even called my financial institution, USAA, to see whether my credit had to be run in order to proceed with the transaction, and USAA said it did not. I even had my financial institution speak with JC on the phone, but to no avail. And even when I got off the phone, Mark Christopher continued to pressure me to run my credit. At that point, I agreed for them to run a soft pull on my credit to verify my identity and I made it very clear that is all I agreed to. JC agreed to do a soft pull. But unbeknownst to them, I could see my credit activity in real time with an app. While JC was gone for some time, I checked my app and Mark Christopher had actually pulled a hard inquiry. I was livid, to say the least. When JC emerged from the back, I told him I knew they ran a hard credit and I told him that I was very unhappy. I told JC I refused to work with him anymore because that was VERY disingenuous. He got someone else and I worked with this other person for the remainder of the transaction. When I explained how irate I was that a hard pull was done on my credit, even she cosigned the notion that it had to be done to verify my identity - but that they only pulled my credit from one bureau instead of three. Absolutely ridiculous. To say the least, I eventually was able to see the finance manager to complete my transaction, but they made me wait an inordinate amount of time even though there was hardly anyone in the dealership. Quite honestly, Mark Christopher does not even deserve the 1 star, in my opinion, due to the pressure tactics to run my credit and for outright lying to me about doing a soft pull on my credit instead of the hard pull they actually ended up doing. What the dealership should understand is the following - IF SOMEONE ENTERS YOUR ESTABLISHMENT WITH THEIR OWN FINANCING AND DOES NOT WANT TO ENTERTAIN THE NOTION OF HAVING THEIR CREDIT RUN TO SEE IF MARK CHRISTOPHER CAN PROVIDE A BETTER RATE, THEN THAT SHOULD BE THE END OF THE DISCUSSION. AT THAT POINT FINALIZE THE DEAL. TAKE THE "L" ON HAVING ANOTHER VEHICLE FINANCED AND MOVE ON TO THE NEXT CUSTOMER. More

by amcca65 Verified Customer Verified Customer

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Flawless experience with the most absolutely professional, knowledgeable and personable team! We are so completely blown away from this exciting, quick and painless car buying experience! Thank professional, knowledgeable and personable team! We are so completely blown away from this exciting, quick and painless car buying experience! Thank you so much to everyone there at Mark Christopher! More

by mscandicejackson Verified Customer Verified Customer

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I was happy with the services and the time I was in and out in no time. out in no time. More

by HONDCHICA Verified Customer Verified Customer

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Excellent customer service by Chris and finance and JC. . They made our transaction, easy and smooth. . They made our transaction, easy and smooth. More

by richezgrl1 Verified Customer Verified Customer

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Amazing service and a great deal. The entire team was great and I will definitely recommend you to my friends. The entire team was great and I will definitely recommend you to my friends. More

by avlandbank Verified Customer Verified Customer

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My experience with this dealership actually exceeded my expectations. The sales team were super professional as were the folks in financing. I never felt any high pressure sales tactics from anyone here. expectations. The sales team were super professional as were the folks in financing. I never felt any high pressure sales tactics from anyone here. They allowed me and my wife to take our time and find the one we wanted. We ended up leasing a 2024 Cadillac XT5 and so far we absolutely love this car. Financing didn't take that long either, I was very surprised yet thankful they respected our time being it was a Friday afternoon just before rush hour traffic. I would highly recommend this dealership for anyone looking to buy or lease a car. More

by Billy Verified Customer Verified Customer

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My sales representative was knowledgeable respectful and gave me a great deal. My finance person was knowledgeable kind and courteous absolutely love the deal they gave me thank you Mark Christopher. gave me a great deal. My finance person was knowledgeable kind and courteous absolutely love the deal they gave me thank you Mark Christopher. More

by richardsandoval712 Verified Customer Verified Customer

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Very professional and easy to work with. I am completely satisfied with my new vehicle I am completely satisfied with my new vehicle More

by nov.anna Verified Customer Verified Customer

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