JC Cooper | Page 55

Excessively overpriced--take it or leave attitude. ..dealership made a fortune from zn elderly person... ..dealership made a fortune from zn elderly person... More

by babs48 Verified Customer Verified Customer

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Love how J C takes care of us! Makes maintenance go easy. Good experience! Happy Makes maintenance go easy. Good experience! Happy More

by NANAJ1155 Verified Customer Verified Customer

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Great service. Professional staff. Very timely with not much wait time. I’m very satisfied. Professional staff. Very timely with not much wait time. I’m very satisfied. More

by tenoschok Verified Customer Verified Customer

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The phone system is not effective for reaching your service representative, and it has been this way for the last 20 years. I got a text message saying to text with any questions/concerns - no answer. service representative, and it has been this way for the last 20 years. I got a text message saying to text with any questions/concerns - no answer. A call into the service department invariable reaches the wrong person, after which you you're put on hold, followed by a disconnect - very frustrating. I worked with David Roth when he was there - never had a problem reaching him, plus he was excellent to work with, I can't imagine what circumstances resulted in his separation from the company. In fact, the only reason I came to Cobb County Toyota this time is because David texted me early around 6:00 am Monday morning saying he wouldn't be there at Nalley Toyota of Roswell to help me due to a case of vertigo. Now that is someone that really cares and puts a genuine effort into communicating. In terms of Cobb County Toyota's quality of the technical service - I think excellent, as usual. Very impressive work area - first class. I'm happy that your mechanics have a nice and spacious work area. However, saw "after the fact" that I purchased a "remanufactured" alternator. I supposed it's because new ones are no longer available, but I don't know. More

by restarks Verified Customer Verified Customer

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Very pleased with John Cooper service and knowledge regarding my visit to Kennesaw Toyota. The wait was not long at all. regarding my visit to Kennesaw Toyota. The wait was not long at all. More

by JERRYSNELSON Verified Customer Verified Customer

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JC wasn't in a rush with me yesterday. Took the time necessary and provide me with a quote when requested. Took the time necessary and provide me with a quote when requested. More

by ROBERTNCABE Verified Customer Verified Customer

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I'm a loyal Toyota owner. This is my 5th Toyota (four 4Runners and one Tundra) and I always do my maintenance at a Toyota dealer. I just retired from the military after 27 yea This is my 5th Toyota (four 4Runners and one Tundra) and I always do my maintenance at a Toyota dealer. I just retired from the military after 27 years so I have used different Toyota dealers all over the country. This is the first dealership that hasn't offered me a military discount. That's the only reason I can't give a five star rating. The work is great and the customer service from JC are great, but I'm not sure why they would be the only dealership not offering it. I will be back, but it's just unfortunate. More

by eplowe Verified Customer Verified Customer

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Love the work that was performed. Labor seems high, but at dealership so understand, reluctantly. Labor seems high, but at dealership so understand, reluctantly. More

by WILL.RODGERS Verified Customer Verified Customer

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Atentos puntuales cuidadosos responsables limpios, hace falta una mejor máquina de café, los baños limpios. falta una mejor máquina de café, los baños limpios. More

by jhernandez2021 Verified Customer Verified Customer

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Always receive good service. Even when they're very busy they keep in mind that I must wait on my vehicle. Even when they're very busy they keep in mind that I must wait on my vehicle. More

by 99debcook Verified Customer Verified Customer

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