Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Jacqueline Quinlan
Refer Me
Jacqueline Quinlan | Page 3
Service Advisor
Colonial West Chevrolet of Fitchburg
314 John Fitch Hwy
Fitchburg, MA 01420
151 Reviews
Dealership Experience
2 yrs, 7 mos
151 Reviews
Write a Review
151 Reviews of Jacqueline Quinlan
December 07, 2023
Horrible experience. The dealer had my car for an entire month. After only 5 years, my Suburban needed a new transmission. Initially, the dealer recommended a new one The dealer had my car for an entire month. After only 5 years, my Suburban needed a new transmission. Initially, the dealer recommended a new one that would come with a 3-year warranty. After completing the job (a month later), they didn't want to warranty anything since they fixed the transmission instead of replacing it. This was never communicated to me. The only communication I received from them was after repeated attempts to contact them asking about the status of my vehicle and when I could expect it back. I'm very unhappy that a 5-year-old Chevy truck would need a new transmission and even unhappier with how Colonial Chevrolet-West handled the entire situation. I would never go back there for anything and would recommend to EVERYONE to stay away. More
by Mike
Other Employees Tagged: Edison DaCosta
Helpful 
December 06, 2023
Fast and efficient. Great communication. Highly recommend. The entire team is knowledgeable and easy to work with. Great communication. Highly recommend. The entire team is knowledgeable and easy to work with. More
by geoffspar
Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Misner , Shelley Dupre
November 29, 2023
Excellent experience working with the support team at Colonial. Was recently having issues with my serpentine pully and it was determined that I had an issue with the water pump. They diagnosed and res Colonial. Was recently having issues with my serpentine pully and it was determined that I had an issue with the water pump. They diagnosed and resolved the issue for me with an "overnight part delivery". Thank you Edison and team. More
by jimkingman
Other Employees Tagged: Tania Audet, Edison DaCosta, Christopher Taylor, Angie Misner , Shelley Dupre
November 29, 2023
They were available in support of my schedule and provided good service for my car. provided good service for my car. More
by Tony S
Other Employees Tagged: Edison DaCosta , Shelley Dupre
November 16, 2023
I do like Colonial Chevy Dealer in Fitchburg, everyone there is so nice and helpful to me. I would recommend them to anyone. there is so nice and helpful to me. I would recommend them to anyone. More
by fr9160156
Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Misner , Shelley Dupre
October 27, 2023
Called about our new cutaway van for a warranty call. Shelley and the team were quick to respond and got us in right away to address the issue without any questions or delay. Shelley and the team were quick to respond and got us in right away to address the issue without any questions or delay. More
by David
Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Misner , Shelley Dupre
October 27, 2023
Needed an oil change before a weekend trip. Shelly scheduled my appointment for that day and service personnel got me in and out quickly. Great service as always! Shelly scheduled my appointment for that day and service personnel got me in and out quickly. Great service as always! More
by Linda
Other Employees Tagged: John Lane, Tania Audet , Shelley Dupre
October 26, 2023
I was a little nervous at first since I had never used a shuttle service when repairing a car. As I got in the car for my ride home I saw my repair car being driven into the bay just in time, as it started shuttle service when repairing a car. As I got in the car for my ride home I saw my repair car being driven into the bay just in time, as it started raining and my sunroof was stuck open. The man driving me home was very nice and conversation was not a problem. Couple hours later I get a text saying the driver will be sent out in about 15 minutes and Jackie rechecks the address, as the car is done. Driver shows up and the ride back is just as pleasant as the ride in. I grab my keys and find out the problem and drive off with a smile, Thanks More
by dadamccarthy
Other Employees Tagged: Tania Audet, Christopher Taylor , The driver gets five stars too
October 24, 2023
They are always professional, courteous, and polite. I've been going there since about 2012 and this is the 3rd vehicle I've purchased there. I always get a great deal, whether on purchasing a vehicle I've been going there since about 2012 and this is the 3rd vehicle I've purchased there. I always get a great deal, whether on purchasing a vehicle or for repairs or maintenance of my vehicles. More
by Marie
Other Employees Tagged: Geno Neagle, Tania Audet, Edison DaCosta, Christopher Taylor, Angie Misner, Alex Breault, Jeff Chandler , Shelley Dupre
September 29, 2023
I like having service done by professionals but you send me coupons and every time I try to use them the woman at the pickup counter says they don't take them. Please stop sending me them. I don't think I' me coupons and every time I try to use them the woman at the pickup counter says they don't take them. Please stop sending me them. I don't think I'll be back after this. More
by Hd
Other Employees Tagged: Edison DaCosta, Angie Misner
Dealership Inventory (159 Vehicles)
2024 Chevrolet Silverado 1500
new
Sterling Gray Metallic exterior
Automatic
Four-wheel Drive
