James Ebe
James Ebe at Marino Chrysler Jeep Dodge
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James Ebe | Page 3

Service Advisor

Marino Chrysler Jeep Dodge

5133 West Irving Park Road
Chicago, IL 60641

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4.6
40 Reviews

Dealership Experience

7 yrs, 8 mos

4.6

40 Reviews

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40 Reviews of James Ebe

June 10, 2021

Dealership Rating
Employee Rating

Awesome staff (James) timely service everyone is professional and friendly. Easy to make an appointment and James worked with our warranty company.Easy Big comfortable waiting room More

by Fchernik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 11, 2021

Marino Chrysler Jeep Dodge responded

We appreciate the great feedback on your experience with us. Thanks for sharing and we hope to work with you again!

May 31, 2021

Dealership Rating
Employee Rating

Great customer service I love the attention towards the guest high expectations meet value standards optimize quick obsessional progress to serve you better definitely recommendation 👍🏼 More

by luiscorrea26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 01, 2021

Marino Chrysler Jeep Dodge responded

We are very happy we could provide you with a fantastic experience, and we hope to be of service to you again in the future.

May 20, 2021

Dealership Rating
Employee Rating

Great service. Oil change, tire rotation and car wash all done in 1 hour. Have had all my vehicle service performed at Marino Jeep. Very satisfied. More

by None
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 21, 2021

Marino Chrysler Jeep Dodge responded

Thank you for the 5-star review!

May 11, 2021

Dealership Rating
Employee Rating

I am amazed at how I was treated by Joe Turner and others at Marino CJD. I am a senior citizen and a woman. There are places that do not handle a senior woman fairly. Joe Turner is the best. I felt safe in h More

by csimm831
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Turner

May 12, 2021

Marino Chrysler Jeep Dodge responded

We are very happy to have provided you with such a positive experience - congrats on your new car! If you have any further questions, please give us a call. We're always happy to help!

March 02, 2021

Dealership Rating
Employee Rating

Needed service and they were able to take me in the following day so I was appreciative of that . They took my info and took care of the problem. 👍 More

by Chupdog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 03, 2021

Marino Chrysler Jeep Dodge responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

January 23, 2021

Dealership Rating
Employee Rating

Let’s start by saying I have purchased four vehicles from Marino’s. And as far as that goes I have no problem with. However their service department is where I usually have a problem with. When I purchased m More

by maibusacomcast
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jan 30, 2021

Marino Chrysler Jeep Dodge responded

The lugs nuts on your Cherokee are problematic. Moisture gets into the head of the lug nuts and they become swollen. This becomes a problem when removing the wheels. There are 5 on each wheel at $ 9.00 per lug nut plus the labor to remove it becomes expensive. This is a problem we see in many of the brands currently. This is not something we caused and does cause concern when out of warranty. We understand your frustration and appreciate your business but we were not trying to make you look like a fool. We have 23 techs and have 100.'s of sockets between them it doesn't help when trying to remove.

Jan 30, 2021

maibusacomcast responded

A brand new set of lug nuts cost $40 US. I have 4 lug nuts per wheel with one of the lug nuts replaced with a wheel lock. Which is 16 x 9= $142 us. When I got home I took them off myself with no problem. I saved $330.00 but was still deprived of the tire rotation by YOU!

Feb 01, 2021

Marino Chrysler Jeep Dodge responded

That is great that you where able to replace the lugs with some cheaper ones from the aftermarket. We can do you the tire rotation at your convenience.

Feb 01, 2021

maibusacomcast responded

If you read it correctly I was able to take the lug nuts off with no problem. Something that should’ve been done at Marino but wasn’t done

January 17, 2021

Dealership Rating
Employee Rating

excellent, good service and attentive to customer needs..clean and neat customer waiting area. i will recommend to my friends and relatives about this dealership More

by olingan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 20, 2021

Marino Chrysler Jeep Dodge responded

We appreciate the great review and 5-stars, thank you!

December 12, 2020

Dealership Rating
Employee Rating

Great customer service. Vehicle was checked in quickly, maintenance was timely and service representative keep me updated. Vehicle was ready on time invoice and price was as quoted More

by Chucago DTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 14, 2020

Marino Chrysler Jeep Dodge responded

Thank you for the review! We're so glad to hear that we could get you in and out of your service appointment in a timely fashion. We appreciate your business and hope you have an excellent day.

October 29, 2020

Dealership Rating
Employee Rating

Marino is one of the best dealerships in the Chicago land area. Everyone there is so knowledgeable and friendly. Keep up the great work. Thanks for the great service More

by sakinahsan13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 30, 2020

Marino Chrysler Jeep Dodge responded

Thank you for the 5-stars and great review about our team!

October 01, 2020

Dealership Rating
Employee Rating

This has been the best dealer experience I ever had. Luckily I only had to visit the service department 2 times for tire trouble. Both times they took care of me. More

by rjaykowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jose Quezada

Oct 02, 2020

Marino Chrysler Jeep Dodge responded

Thanks for the 5-star rating and positive review!! We are so happy to hear your experience at our dealership was a great one!

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