James Matthews | Page 9

Thank you!! We just bought a 2012 Jeep and had an awesome experience. James was super patient and went well above our expectations. Mike made the financing proces We just bought a 2012 Jeep and had an awesome experience. James was super patient and went well above our expectations. Mike made the financing process so quick and easy. Thank you, both, so much for a pleasant day! More

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Awesome Thank you ! Awesome sales and service ! Can't wait to see what is coming in the future with Honda of Cleveland team ! They always take good care of me Thank you ! Awesome sales and service ! Can't wait to see what is coming in the future with Honda of Cleveland team ! They always take good care of me ! More

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Friendly, informative, no pressure James Matthews did a phenomenal job of listening to what I wanted, patiently answering my questions, and working to resolve any issues. It truly was James Matthews did a phenomenal job of listening to what I wanted, patiently answering my questions, and working to resolve any issues. It truly was a seamless experience including signing all the paperwork to leaving in my new car. Kudos, you guys got a good thing going. More

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When you go to #1, you get #1 service!! I don't have to dread going to the service department! I look forward to it. Especially when Shain Hamby and Mark Duncan are there. I went for an oil I don't have to dread going to the service department! I look forward to it. Especially when Shain Hamby and Mark Duncan are there. I went for an oil change and an upgrade; I was in and out in less than a hour. I was actually sad that I was ready so fast. While waiting for my car to be done I enjoyed sitting back and talking football with the sales team! What an amazing group of guys that want more than anything to see their customers happy! They don't just sell cars they build long lasting relationships! Shout out to my Honda man, Vlad, aka James Matthews! I will see you guys again soon! RTR! ??🐘🏈 Melissa Stewart More

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Service and Sales Department I want to thank James Matthews (my sales rep) and William Oltz (my service rep). They always make me feel VIP. I couldn't ask for better service from I want to thank James Matthews (my sales rep) and William Oltz (my service rep). They always make me feel VIP. I couldn't ask for better service from true southern gentlemen!! Thanks guys! I actually look forward to my car maintenance! More

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Service and Sales I have been working with Hinda for 9 years. Mark Duncan in the Service Dept really takes care of me and my vehicle! James Matthew just helped me trade I have been working with Hinda for 9 years. Mark Duncan in the Service Dept really takes care of me and my vehicle! James Matthew just helped me trade for newer car and took all of the stress out if this stressful process! Will always shop and use Service Dept at Honda!!! More

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Poor Management!!!! We bought a used Chevy Traverse from this dealership. Didn't have it a full month and started having problems. Found out it had NO transmission fluid We bought a used Chevy Traverse from this dealership. Didn't have it a full month and started having problems. Found out it had NO transmission fluid or oil!!!! The shop that we trust that looked at it and corrected the problem said there are NO LEAKS! This came as a shock since the dealership guarantees a full 100 something point inspection. Tried to speak to one of the managers Heath who informed us that he didn't care what we said because he knew it wasn't left that way. Even after we told him we could have the mechanic prove it. Poor Management with poor customer service. We trusted that at least the basic fluids would have been full when buying a vehicle. The management at this dealership apparently only care about getting money out of you, not what they sell you. They sure are not willing to fix a mistake. I will say that our salesman James was great! He deserves to be at a better dealership. He should be in management not the arrogant jerk that we had to deal with. He was willing to correct the issue out of his own pocket just to insure we were happy. It's not his fault so we couldn't let him do that. It's the service departments fault and the managers fault. The audacity of the manager to say we should have drove it to them so they could see it for themselves. Who willingly drives a car without transmission fluid or oil?!!! Serious damage could have been done to our vehicle so we corrected the problem as soon as possible and let them know about it. Don't waist your time with this place. More

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A Buying Pleasure Not living in Cleveland they worked with me over the phone and even delivered the car and paperwork so my husband could sign. He could not get off wo Not living in Cleveland they worked with me over the phone and even delivered the car and paperwork so my husband could sign. He could not get off work during your business hours so your salesman came to us. Thank you so much!!! Easiest car I have ever bought. Always hated being at the dealership all day and you took that out of the equation. Will tell everybody how great y'all are and what a wonderful experience that I had. Thanks again. More

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