Jamie Annese | Page 35

Jamie is the best service agent I’ve had since buying cars and having them serviced at dealerships. cars and having them serviced at dealerships. More

by rafalskiedward Verified Customer Verified Customer

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I am not satisfied with the BMW that I bought, not the service. I have had the new car less than 1 month and have driven less than 300 miles. The car has had two system failures, the first after less th service. I have had the new car less than 1 month and have driven less than 300 miles. The car has had two system failures, the first after less than 100 miles, and is currently at the dealers waiting for a part. I have been told that it will take several months to get the part. The car is obviously a lemon, but Ferman isn't willing to refund what I paid. More

by NICK@EE.COLUMBIA Verified Customer Verified Customer

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Greats friendly staff, easy and efficient service. Good communication throughout. Will definitely return for future service. Good communication throughout. Will definitely return for future service. More

by aaronjsnider Verified Customer Verified Customer

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Excellent service, pricing and communication. A pleasure to work with . I would highly recommend both their sales and service. A pleasure to work with . I would highly recommend both their sales and service. More

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I was sent a text reminder of an appointment. When I got there, they said that that was a computer generated appointment and it was not a real appointment. I’m not sure why you would even send ou When I got there, they said that that was a computer generated appointment and it was not a real appointment. I’m not sure why you would even send out a text telling people they have an appointment when it’s not a true appointment. More

by colemar3 Verified Customer Verified Customer

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Excellent customer service If you have to wait there for up to 3 to 4 hours during lunch . They should have cold sandwiches delivered. up to 3 to 4 hours during lunch . They should have cold sandwiches delivered. More

by joannfletcher97 Verified Customer Verified Customer

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Ferman BMW, along with my service advisor Jamie Annese are examples of best in class and well above what appears to be the norm for customer service these days. A friend recently sent me a video with comm are examples of best in class and well above what appears to be the norm for customer service these days. A friend recently sent me a video with comments of a Tesla dealer and how bad their customer service is. I feel lucky to live close to one of the best BMW dealerships in all of Florida. More

by RSbmwdriving Verified Customer Verified Customer

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Jamie Anise is a SUPERB Service Supervisor. She is very attentive, knowledgeable and willing to go out of her way to help her customers. Her White Team also does a great job. 5 Stars! She is very attentive, knowledgeable and willing to go out of her way to help her customers. Her White Team also does a great job. 5 Stars! More

by Switz Verified Customer Verified Customer

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I had a nail in my brand new BMW Z4 and they quickly accommodated me and the right tire in stock. In and out in less than two hrs. accommodated me and the right tire in stock. In and out in less than two hrs. More

by Joe Verified Customer Verified Customer

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Dealership said they changed the oil and rotated the tires on the car and neither were done tires on the car and neither were done More

by angryray Verified Customer Verified Customer

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