Jared Diveley | Page 5

This was the third request for a survey. I did not want to do another survey for this dealership but since I still did not get any courtesy call from anyone from this place so I thought I s I did not want to do another survey for this dealership but since I still did not get any courtesy call from anyone from this place so I thought I should. I was told that my car was not covered under extended warranty for valve cover gasket. Both GM and the service manager were extremely rude and hung up the phone while I was trying to explain to them that it should be covered under diesel extended warranty. VW of America called me and admitted that the dealership was wrong and I was going to get a call from this dealership to have my repairs done under warranty. I never got a call. This shows how much they care about their jobs and how much knowledge they have about VW warranties at this dealership. I would still be ok if I would get an apology call from the rude GM. From the way he talked over the phone , I can tell he would never admit he was wrong even though he was 100% wrong... I am not sure how they will be able to lead by example at this place when the leadership does not know how to talk to a VW customer. Their poor excuse was that they did not sell me the car to me and they did not service it. However, they forget that they have to honor the VW warranty and treat the customer with respect. I am so grateful that VW of America acknowledged the issue right away and made it right. They were very polite and apologetic. More

by Daver Haci Verified Customer Verified Customer

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Personnel assistance was terrific. Quick approval and aatenciones. The ses person was wl acknowledged. The follow up call was a genuine topic. aatenciones. The ses person was wl acknowledged. The follow up call was a genuine topic. More

by mrhernandez707577 Verified Customer Verified Customer

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Worst experience ever! Understaffed. Bad customer service. I will never go back to this dealership nor buy another VW car period!! service. I will never go back to this dealership nor buy another VW car period!! More

by CADCO96 Verified Customer Verified Customer

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The Service Department supported by the General Manager has no integrity. These are dishonest bullies that treat customers horribly. Service Manager made an offer to test my car at no charge to me for a we has no integrity. These are dishonest bullies that treat customers horribly. Service Manager made an offer to test my car at no charge to me for a well-known defect regarding excessive oil burn. Then when I showed up to my appointment, they wanted to charge me over $200. I expressed that I was being taken advantage of and that was not the agreement. The treatment I received from the advisor and the sales manager was appalling. After being berated by the service advisor, the sales manager refused to honor his agreement, lied to cover his mistake and accused me of trying to take advantage of THEM. The general manager expressed that if I had purchased my car from him, he might be willing to help, but since I didn't, he has no obligation to me. Dear customer: You do NOT deserve to be treated this way. Do not stand for this. There are other dealerships within a short drive. Do not give these abusive swindlers your money. They think a manufacturer defect that puts excessive carbon emissions in the air and cost you extra money in maintenance is only limited to people under a warrantee. It's a good thing my life isn't riding on this defect, because I couldn't trust them to do the right thing. Would you trust them? More

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Overall good purchase experience. Right vehicle at a good price. My sales agent Trey was awesome. Let's resolve the door ding issue and give you 5 stars. good price. My sales agent Trey was awesome. Let's resolve the door ding issue and give you 5 stars. More

by CLAUDE72661 Verified Customer Verified Customer

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If I could give zero stars I would! I waited a week for an appt. for an oil change and tire patch. I waited in there 5 hours total. They didn't do even do the full oil change service when they claimed th an appt. for an oil change and tire patch. I waited in there 5 hours total. They didn't do even do the full oil change service when they claimed they were done. They had to take the car back in to rotate the tires and do the fuel injector cleaner. When they called me the next day to ask about the service I told them what happened. I was told the service manager would call me. I waited a few days and didn't hear back so I called and left him a message. He called me on a Saturday full of excuses, which did not surprise me. What did surprise me was being basically called a liar when I told him I didn't think waiting for 5 hours for this type of service is acceptable. He didn't say the word liar but he told me he didn't believe (same thing)! As for the blown tire patch that left me stranded...I probably ran over a nail when I left there. No apologies whatsoever! I have written to the GM with no response as well. This is just bad service all around. More

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The staff was and is Easy to work with, Sales and scheduling is easy, service is excellent, hopefully the excellent customer service continues into the future, Thanks:). scheduling is easy, service is excellent, hopefully the excellent customer service continues into the future, Thanks:). More

by jbone102_1 Verified Customer Verified Customer

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The lack of professionalism of this employee is unbelievable. He takes after the general manager, Jared Dively wo is unfit for his role. It just goes to show how a poor leader can impact other emp unbelievable. He takes after the general manager, Jared Dively wo is unfit for his role. It just goes to show how a poor leader can impact other employees. He will raise his voice and disrespect customers. His attitude and personality bring shame to the VW brand. There's no need for disrespect, you're in a service role. I can say, I have personal relationships with other employees of the dealership and can vouch for them, but I cannot recommend Lakeland VW based solely on the downfalls of this individual. He lacks customer service skills and needs training. More

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Matt and Jeff in service are awesome and the best!!! They are both very knowledgeable and ready to assist! Keep up the great work and I will always drive to get my car serviced there! are both very knowledgeable and ready to assist! Keep up the great work and I will always drive to get my car serviced there! More

by Kenny Verified Customer Verified Customer

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Friendly personnel quality work done at competitive prices. Would recommend this dealership to anyone. They go the extra step to take care of you a real homely atmosphere! prices. Would recommend this dealership to anyone. They go the extra step to take care of you a real homely atmosphere! More

by Swede Verified Customer Verified Customer

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