Jason Palmari

Flood Mazda responded

Hello this is Russell M Cunha and I apologize I have not received an email from you please resend your concern and contact information to me at rcunha@floodauto.com or (401)284-4700 I will be sure to respond and address any issues or concerns

Flood Mazda responded

Good Morning, Thank you very much for your kind words! We are delighted that our team especially Cody was able to exceed your expectations and make purchasing your new car a pleasant experience. Your satisfaction is our greatest reward. We are here every step of your automotive journey. We wish you many happy miles. Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"

Flood Mazda responded

Glenn, Thank you for the kind words! We are happy that you are satisfied with the service you were provided at our dealership. Customer satisfaction is our top priority, which is why we strive to be transparent and professional in our work. Don't hesitate to reach out with any questions or concerns. We look forward to seeing you at your next service appointment. Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"

Flood Mazda responded

Dear Val, Thank you for the positive feedback! I am happy to hear you were satisfied with purchasing a car here at Flood Mazda. Customer satisfaction is our top priority. Thank you for choosing Flood Mazda for your automotive needs. See you at your service appointments. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Flood Mazda responded

Dear Evan, Thank you for your kind words! Customer satisfaction is our top priority, which is why we strive to be transparent and professional in our work. We are delighted that you were satisfied with your car buying experience. Do not hesitate to come back and see us if you have questions or concerns. See you at your first service appointment. We wish you many happy miles. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com

Flood Mazda responded

Mike, thank you so much for taking the time to review our dealership with your honest feedback. You are important to us here at Flood Mazda. To recap, I did try to reach out to you via phone twice (on 1/6/24 and 1/9/24. This is from over 11 months ago when you submitted two contact forms.) personally but was unsuccessful. Initially, I did not receive an email from you directly and simply responded to a contact form that you submitted as a new car lead on our website in which I shared my direct personal contact information. Due to our privacy policy, the fact the vehicle was either purchased or just serviced and utilized over five years ago (and is now being sold as a used vehicle at another undisclosed dealership whose responsibility it is to supply you with any information about the vehicle you are seeking to purchase from them.), we are limited in the information we can share about it. I have worked at this dealership for over seven years. In that amount of time, I have never had to have a customer contact another dealership to get the information they needed about a vehicle for sale that was in our inventory. I'm sorry that you couldn't trust the dealership that you were considering purchasing a used vehicle from to provide you with all of the information you needed to make a confident, well informed purchasing decision. One of the critical keys to our success at Flood Mazda, is providing a customer service-centric environment. We are extremely transparent/thorough and provide all the proper documentation including but not limited to: Vehicle History Report, Service Records, Warranty Overview, Certification Documentation (when applicable) etc. along with ensuring that not only is our service director available to answer any/all questions but the technician who worked on the vehicle as well without a customer having to ask or seek the information themselves. While I understand that might not be what you want to hear, it's important to address and reflect on any/all concerns that are shared with us as a dealership. I wish you luck and success in your search for you next vehicle. Best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jpalmari@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.347.9005

Flood Mazda responded

Good Morning, Thank you so much for being a repeat customer! We appreciate your business and value our customers. Customer satisfaction is our top priority, which is why we stirve to be transparent and professional in our work. We look forwartd to seeing you at your next visit. Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"