Jay Escobar | Page 3

Bayside Chrysler Jeep Dodge has always been good to me. The staff is always helpful. The staff is always helpful. More

by Joe Verified Customer Verified Customer

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My service advisor was great to work with, Polite, responsive, knowledgeable And an all around nice guy. responsive, knowledgeable And an all around nice guy. More

by EVANBFELDMAN Verified Customer Verified Customer

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work was done quickly with very little delays. fast turn around time. i will return! fast turn around time. i will return! More

by jennifer.a.kramer Verified Customer Verified Customer

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My experience with Bayside Chrysler has been completely unacceptable, and I believe potential customers deserve to know how I was treated. I trusted this dealership with my vehicle for routine maintenan unacceptable, and I believe potential customers deserve to know how I was treated. I trusted this dealership with my vehicle for routine maintenance, and what should have been simple oil changes turned into serious problems. On one occasion, I dropped my vehicle off for an oil change. While my vehicle was in Bayside Chrysler’s possession, they parked it in front of a fire hydrant and my vehicle received a ticket. I did not park the vehicle there—the dealership did while it was under their care. Yet I was left dealing with the consequences. Even worse, on another occasion, I brought my vehicle in for an oil change and paid for the service believing it had been completed. I later discovered that the oil had not been changed as I believed, and my vehicle subsequently suffered a seized engine. I paid for a service that I maintain I did not receive, and the consequences were devastating. When I attempted to address these serious concerns, I expected professionalism, accountability, and basic customer service. Instead, my experience with the manager, Bob, was the complete opposite. I found him to be rude, dismissive, unprofessional, and lacking concern for what I had experienced as a customer. Yes, I pursued this matter in court, and although I did not prevail in the case, a court outcome does not erase my experience. It does not change the fact that my vehicle received a ticket while under the dealership’s control. It does not change my belief that I paid for an oil change that was not performed. And it certainly does not change the poor customer service and lack of professionalism I experienced when I tried to have my concerns addressed. Customers should be able to trust a dealership with their vehicles. They should be able to trust that when they pay for a service, the service is actually performed. And when something goes wrong, they should be treated with respect—not dismissed. I am extremely disappointed in Bayside Chrysler. Based on my personal experience, I would not recommend this service department. I strongly encourage anyone considering having their vehicle serviced at Bayside Chrysler to protect themselves: document your vehicle before leaving it, keep every receipt and service record, verify that the work you paid for was actually completed, and question anything that does not seem right. Do not simply assume that because you received an invoice, the service was performed as expected. I am also calling on Bayside Chrysler’s ownership and corporate leadership to take complaints like mine seriously, review how customers and their vehicles are being handled, and hold management accountable when customer concerns are not addressed professionally. Customers deserve transparency, respect, accountability, and the services they paid for. Bayside Chrysler may have prevailed in court, but that does not silence my voice or erase my experience. I will continue to share my experience so other consumers can make informed decisions about who they trust with their vehicles and their money. More

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Fantastic service. I could write a thousand words but they would all just sum up to Fantastic..Great job I could write a thousand words but they would all just sum up to Fantastic..Great job More

by FELDMD66 Verified Customer Verified Customer

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Always a pleasant experience at Bayside dealership. Excellent team, amazing service. Highly recommend them to anyone Excellent team, amazing service. Highly recommend them to anyone More

by Maskmechanics Verified Customer Verified Customer

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Bayside’s service representative Brenda was extremely helpful in explaining my points, the process and what I’m able to use them for. I’m never disappointed when I come to Bayside. Thank you Alan and you helpful in explaining my points, the process and what I’m able to use them for. I’m never disappointed when I come to Bayside. Thank you Alan and your great team. More

by Stuart Kelly Verified Customer Verified Customer

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Bayside always take care of my families and my car. I came in recently because of my rear camera wasn't working and they took care of the issue without any problems. Bayside is the best Chrysler Jeep I came in recently because of my rear camera wasn't working and they took care of the issue without any problems. Bayside is the best Chrysler Jeep Dodge dealership I've had the pleasure to work with that takes great care of my cars. More

by Stuart Kelly Verified Customer Verified Customer

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Mistakenly brought my vehicle back to this dealership just to deal with service advisor bella who kept telling me my parts were aftermarket, my parts were tainted and changing my Narrative of what I told just to deal with service advisor bella who kept telling me my parts were aftermarket, my parts were tainted and changing my Narrative of what I told her the issue was even though I gave it to her in writing , therefore altering the service they were going to do based upon her placing the seat of doubt in the status of my vehicle.Partial repairs were done it was once a gain a total nightmare .was told to take my vehicle to a different dealer and ask them to take responsibility for something that should have been fixed at the dealership I strongly urge no one to go to this dealer ever for any reason because they will gaslight you into trying to believe the problem you're experiencing with your vehicle don't exist or that you person causes them. Their solution was to try and get me to by another vdhicle. They will tell you that there's something wrong with your vehicle that is not. trust no one there.. buyer beware!!!! More

by daeriq Verified Customer Verified Customer

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It takes too long to get an appointment. Is takes too long to get the car back Is takes too long to get the car back More

by angelograci23 Verified Customer Verified Customer

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