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Jay Jerger
Jay Jerger, Service Advisor, Heritage Toyota
5.0

Jay Jerger

Service Advisor

Heritage Toyota

1620 Shelburne Rd
S. Burlington, VT 05403

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28 Reviews of Jay Jerger

March 02, 2018

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"Fixed timely"

- Ramz92

Great service it was done in a very timely manner. I would recommend them again. It was in for my steering wheel to be replaced under warranty.

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Yes
Mar 06, 2018

Heritage Toyota responded

Glad your appointment went so smoothly! We appreciate you taking the time to post. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

February 22, 2018

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"Excellent "

- Ramz92

Jay kept me up to date on what was the status of my vehicle. And took care of what he could that day. The rest of the parts he had ordered.

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Yes
Feb 23, 2018

Heritage Toyota responded

That's great to hear! We're glad you received such top notch service from Jay. Thank you for posting. Nora Krom Customer Relations Specialist Heritage Automotive Group

September 22, 2017

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"Down Home Friendly and Helpful"

- Clark Hinsdale

Jay Jerger was great to work with. He flagged the fact that my registration wasn't in the glove compartment, looked us up on line, saw we had paid and directed us on how to get a replacement registration so he could give us our free inspection.

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Yes
Sep 22, 2017

Heritage Toyota responded

Clark, We appreciate you posting a review. It's great that Jay was so helpful. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 15, 2017

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"Very efficient and friendly."

- Daryl

My car was taken in at the appointed time. Jay was professional and friendly. It was done before the hour I was told it would take. The waiting room was very comfortable.

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Recommend Dealer
Yes
Sep 18, 2017

Heritage Toyota responded

Daryl, Great to hear that your visit to our service department was straight forward and smooth! We appreciate you taking the time to share your thoughts. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

July 31, 2017

Dealership Rating

"Professional, thorough and timely"

- Mariner7

This was an excellent service experience. Everything was very professional and fully explained. Would definitely use them again! I appreciated all the explanations and updates during the day.

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Recommend Dealer
Yes
Jul 31, 2017

Heritage Toyota responded

That is wonderful to hear! We appreciate you taking the time to share your experience. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 26, 2017

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"Needed a new battery"

- mrmattf5000

I needed a new battery for my Tundra right away. I called the service department and immediately got an appointment that morning to have a new battery installed. I appreciate the quick service. This is just another example of why I keep coming back to Hertitage for service on my Tundra. Thanks again!!

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Recommend Dealer
Yes

Other Employees Tagged: Marc Halliday

Jun 28, 2017

Heritage Toyota responded

Thank you for posting! It's excellent to learn that the service department made your visit so easy. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 24, 2017

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"Great Service & Dealership"

- 123toyota

Very friendly & professional service for my car. Repeat buying customer there. Took my dog in the waiting room & they all came to pet him, cookies & offered water.

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Recommend Dealer
Yes

Other Employees Tagged: Seth Tracy , so many over the years, all very friendly

Jun 26, 2017

Heritage Toyota responded

Thank you for sharing your experience! It's wonderful that you received top notch service from Jay, Seth and the rest of the service team. Most of us at Heritage are dog lovers, so it's very nice to hear that your pupper got such a nice welcome. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 24, 2017

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"Best in Service"

- Steve51

I have never had an issue with Heritage Toyota Service always working to do their best and get you in and out quickly as possible. Highly recommend them for all your service needs.

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Recommend Dealer
Yes
May 31, 2017

Heritage Toyota responded

Steve, Thank you for this very nice recommendation! We appreciate you taking the time to share your experience. It's fantastic that you've received consistently great service from our team. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 18, 2017

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"Service"

- Heritage

Scheduled oil change, they fit us in and we left the car thinking it would be 5pm before it was ready and they called before noon.

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Recommend Dealer
Yes
May 19, 2017

Heritage Toyota responded

That's great! We appreciate you posting about your experience with the service department. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

April 21, 2017

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"Service Department"

- NNE owner

A very fast and courteous visit. My representative began the process to correct a problem not covered by this visit. Jay was attentive and understanding.

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Recommend Dealer
Yes
Apr 24, 2017

Heritage Toyota responded

Thank you for sharing your experience! It's great to hear that Jay provided you with top notch service. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

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