Jay Mealey | Page 3

The whole process was smooth from the beginning, Alejandra and Juan for the help and work, Alejandra was very knowledgeable and has a great costumer service, I’ll definitely recommend this dealershi Alejandra and Juan for the help and work, Alejandra was very knowledgeable and has a great costumer service, I’ll definitely recommend this dealership More

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This is the worst dealership- please do not buy a car here . I bought a Toyota Rav 4 and it broke one week after and when I asked to repair i, this is what they told me : we cannot do anything , they are here . I bought a Toyota Rav 4 and it broke one week after and when I asked to repair i, this is what they told me : we cannot do anything , they are rude and very unprofessional. Mustapha they salesman assigned to me is by far the most ignorant and bad salesperson in the industry. A salesman is someone that will guide you and help you in case of any issue. Clearly he only cares about his commission and whoever your manager is, you are also the same. Worst experience ever ! Please avoid this place !! Run Run More

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I was happy with this dealership when I initially bought my car, but they really blew me away with a recent service experience. Everyone, all the way from the service advisors to the service director and th my car, but they really blew me away with a recent service experience. Everyone, all the way from the service advisors to the service director and the general manager, has been so respectful, kind and accommodating. I would 100% recommend this dealership and service department. More

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3rd car from this dealership always a pleasure doing business with them. Kerwin is best in the biz! Treats you like a friend not a salesmen! Keep it up! Thank you business with them. Kerwin is best in the biz! Treats you like a friend not a salesmen! Keep it up! Thank you More

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It seemed liked some sales employees (Louis & Victoria) were working against me completing my trade in for a “new to me” Subaru that I was interested in, but thankfully Millie and Ashley were extremely hel were working against me completing my trade in for a “new to me” Subaru that I was interested in, but thankfully Millie and Ashley were extremely helpful and exemplified excellent customer service. I was nearly unable to purchase the vehicle due to lack of communication between dealerships from what I was told but I was fortunately able to get this vehicle in the end. I am very happy with my “new to me” Subaru and cannot express enough gratitude to Ashley for making sure everything went smoothly after the issue was resolved. I highly recommend seeing Ashley if you are looking for a vehicle at Sport Mazda South Orlando. More

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I have purchased dozens of cars in my life, but this experience was far better than any one before. It was quick, easy and painless. Kerwin was Awesome! I highly recommend asking for Kerwin when you vis experience was far better than any one before. It was quick, easy and painless. Kerwin was Awesome! I highly recommend asking for Kerwin when you visit Sport Mazda for your next car! More

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Wonderful car buying experience. Beautiful dealership, welcoming, friendly staff. Alejandra was a wonderful salesperson. The lot had actual inventory to choose from, which is a rarit Beautiful dealership, welcoming, friendly staff. Alejandra was a wonderful salesperson. The lot had actual inventory to choose from, which is a rarity these days. Quick and easy finance process. Would highly recommend. More

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I brought my '18 CX-5 into Sport Mazda South for problems related to the timing cover. I've heard timing cover problems are common in the newer CX-5s, so I wasn't too surprised when Paul (one of the best ser related to the timing cover. I've heard timing cover problems are common in the newer CX-5s, so I wasn't too surprised when Paul (one of the best service advisors around) told me that was the problem. He made sure it would be covered under the powertrain warranty and set up a loaner until I would get the car back. He was extremely personable and made a commonly negative experience a whole lot better. A few months after the service I noticed problems like the original symptoms, at this point I moved 4 hours away for school. I brought the car to two local dealerships to have it looked at. I explained to both dealerships it's most likely a timing cover-related problem and that it should be covered under the original powertrain warranty, especially since there are only 50,000 miles on the car. After going back to Naples Mazda to pick the car up they told me they would not do work on the car since it was previously serviced under the powertrain warranty for the same issue. I've never heard of a dealership declining service since it was done previously on the same issue, but alright. Brought the car into Mazda of Fort Myers and they said it "might" be covered under the powertrain warranty. Asked for $277 up-front so "their mechanics could get paid," despite me explaining it is definitely covered under warranty. I declined since I don't have $277 sitting around for something that "might" be covered. The service advisor (can't remember his name since he never introduced himself) left all the plastic sanitary wraps in the car when he gave it back to me. Obviously he didn't care anymore since his mechanics weren't getting paid. Once I got back from the second dealership, I sent an email to the owner and service manager of Sport Mazda South since it was sad the amount of hoops I was having to jump through to get my 4-year-old car serviced for a common issue in the CX-5’s (that was also covered under warranty). Jay and Bob got back to me within 24 hours. After a back and forth explaining the terrible experience I’d had, Bob Suranovich called me the next morning. He agreed it was sad the experience I was having and that he would send a porter down the 4-hour drive with a loaner so his mechanics could work to fix the issue up in Orlando. I’m not the type of person to “Karen” and talk to the manager, but he was one of the sincerest people I’ve gotten to know in the auto industry. Gave me his personal cell number if anything went wrong along the way. The next day his advisor called to get my information for the porter, and the day after that I had a loaner in my driveway and my car was up in Orlando. He kept the car for a few extra days to make sure the problem was fixed so he could test it which I really appreciated. Within a week I had my car back in my driveway, a multiple-month-long issue fixed within a week. The only thing I will say is my car tint has a bubble in it after the service, haven't had any bubbles up until this point but I would rather have my car fixed with a bubble in the tint than nothing at all. All dealerships are not bred the same, most are out there to make money off you. Sport Mazda South is one of the few there to help you, not to make money. More

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HIGHLY RECOMMENDED Mario is exceptional. HE truly did go above & beyond with his customer service exceeding our expectations. Words don't suffice to describe Mario & Mike. You can train HE truly did go above & beyond with his customer service exceeding our expectations. Words don't suffice to describe Mario & Mike. You can train & teach skill but you can't train & teach genuinely caring & good hearted human that represents You & Your Business with ownership. Sports Mazda on OBT became Family to us. “Service is Always Senior to Selling” The Service was world 5⭐️ If you are looking to buy or trade or lease you’re next vehicle go see Mario Howell & Mike Craig-Voyk & Jay Mealey! More

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Customer oriented, professional dealership. Very responsive to emails, great communication, honest. They did go extra mile for me. I am very happy and satisfied. Very responsive to emails, great communication, honest. They did go extra mile for me. I am very happy and satisfied. More

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