The service is always amazing at Mark Christopher.
It’s definitely a dealership who values their customer's.
It’s definitely a dealership who values their customer's.
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by OG1JEDI
Verified Customer
Verified Customer
Service Price Transparency
Oct 29, 2024 -
Mark Christopher Auto Center responded
Thank you for your kind words! We truly appreciate your feedback about the amazing service at Mark Christopher Auto Center. Our team is committed to valuing our customers, and it's wonderful to hear that reflected in your experience. We look forward to welcoming you back soon!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Great experience with customer service from start to
finish
Enjoyed hanging out in the waiting room
finish
Enjoyed hanging out in the waiting room
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by A_STEP68
Verified Customer
Verified Customer
Service Price Transparency
Oct 29, 2024 -
Mark Christopher Auto Center responded
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our customer service at Mark Christopher Auto Center. We strive to create a comfortable environment for our customers, and we're glad you enjoyed your time in the waiting room. We look forward to seeing you again soon!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
As a client, it is understood that when my truck is taken
to the back, things are being done correctly and up to the standard, which is checked off on the documentation returned me after servicing the vehicl
to the back, things are being done correctly and up to the standard, which is checked off on the documentation returned me after servicing the vehicle. In sharp contrast, this was not the case when I brought my truck to Mark Christopher on Wednesday. Not only did I discover my glove compartment box on the floor, front driver side of my truck disconnected after they return my key to me and service was "complete" ,they also reversed my tire pressure to which I had 80 psi in the front and 60 in both rear tires. Now I have to go to American tire today in order to Mitigate the situation as the low tire pressure is indicated in my truck after days of leaving Mark Christopher servicing my vehicle. I don't live very close and with low tire pressure that affects the fuel mileage. My truck is able to regulate all the way to Ventura. I don't know who serviced my truck, however to have the confidence everything is being done correctly when you don't see what's actually being done is very concerning to me. Of course, this will be looked over and brushed under the rug because to you buying the truck and spending a bunch of money on a new truck and giving you business is more important than actually being thorough and paying attention to detail.
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by firemanjavy1
Verified Customer
Verified Customer
Service Price Transparency
Oct 28, 2024 -
Mark Christopher Auto Center responded
Thank you for sharing your experience with us. I understand your concerns regarding the state of your truck upon its return, especially with the glove compartment and tire pressure issues. This is not the standard we strive for at Mark Christopher Auto Center. We take quality service seriously, and your experience does not reflect our commitment to our customers. I encourage you to reach out to me directly so we can address your concerns and ensure that we make this right. Your satisfaction is important to us, and we want to restore your confidence in our service. Thank you for bringing this to our attention.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Chelsea in Service Dept.
provided me with excellent a customer service experience. She got me in quickly to address a front brake issue prior to leaving for a vacation. The
provided me with excellent a customer service experience. She got me in quickly to address a front brake issue prior to leaving for a vacation. The whole matter was resolved amicably by Chelsea working with the Service manager. I had a front brake job and rotors replaced in March 2024, it seemed too early (6 months or 10K miles) for a complete replacement including rotors. Chalsea was very instrumental in understanding and advocating for a service allowance which Jeff provided.
As a loyal Mark Chirstopher Cadillac customer for several years, I very much appreciate the customer experience I received.
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by MIKE.CAMARENA
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2024 -
Mark Christopher Auto Center responded
Thank you for your kind words! We’re thrilled to hear about your positive experience with Chelsea in our Service Department. It’s wonderful to know that she could assist you with your front brake issue before your vacation. We pride ourselves on providing excellent customer care at Mark Christopher Auto Center, and we’re glad you felt that during your visit. We’re grateful for your loyalty as a Mark Christopher Cadillac customer and look forward to serving you again in the future! Safe travels!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
The service was great but the quote was absolutely
ridiculous!!! For a part for 115.00 the labor was 2600. This is just unbelievable and on my quote there were about 4 items like that.
ridiculous!!! For a part for 115.00 the labor was 2600. This is just unbelievable and on my quote there were about 4 items like that.
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by kdubs1102
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2024 -
Mark Christopher Auto Center responded
Thank you for your feedback. I understand your concerns regarding the quote provided for the service at Mark Christopher Auto Center. Pricing can sometimes reflect the specific requirements of the job, but I appreciate your input on this matter. If you have any further questions or would like to discuss your experience, please feel free to reach out to me directly. I'm here to help!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Great service at this dealership.
Resolved the majority of my issues on the first service visit.
Resolved the majority of my issues on the first service visit.
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by EliteScientist
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dario Gomez
Oct 23, 2024 -
Mark Christopher Auto Center responded
Thank you for your wonderful feedback! I'm thrilled to hear that we could resolve most of your issues during your first service visit at Mark Christopher Auto Center. I appreciate your support and look forward to assisting you again in the future!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
I’m always pleased with the service I receive at Mark
Christopher Chevrolet. This time I got my oil change and tire rotation and was done in an hour!
Christopher Chevrolet. This time I got my oil change and tire rotation and was done in an hour!
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by Carol L
Verified Customer
Verified Customer
Service Price Transparency
Oct 22, 2024 -
Mark Christopher Auto Center responded
Thank you so much for your kind words! I'm thrilled to hear that you were pleased with the service at Mark Christopher Auto Center and that your oil change and tire rotation were completed so efficiently. I strive to provide timely and quality service to all our customers. I look forward to seeing you again for your next visit!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Súper excelente el vendedor claro k lo recomiendo y
volvería a comprar otro auto ahí
volvería a comprar otro auto ahí
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by delgadoalma40
Verified Customer
Verified Customer
Oct 22, 2024 -
Mark Christopher Auto Center responded
Gracias por tu comentario positivo. Nos alegra saber que tu experiencia con Mark Christopher Auto Center fue excelente y que nuestro vendedor cumplió con tus expectativas. Estaremos encantados de ayudarte nuevamente cuando decidas comprar otro auto. ¡Te esperamos!
Lloyd Beardsley General Manager lbeardsley@markchristopher.com
I came in to have my Denali looked at and waited 6 hours
and they told me I needed to leave the truck overnight. Because they weren’t getting to it that day
and they told me I needed to leave the truck overnight. Because they weren’t getting to it that day
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by misfishr
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2024 -
Mark Christopher Auto Center responded
Thank you for sharing your experience with us. We understand your frustration regarding your experience with our service department. Your feedback is valuable, and we strive to improve our services. If you would like to discuss this further, please reach out to me directly. We appreciate your input and hope to serve you better in the future.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Javier provided exceptional customer service during my
visit, kept me well informed and provided a freshly washed truck back to me.
visit, kept me well informed and provided a freshly washed truck back to me.
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by JRodela06
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Javier Juárez
Oct 18, 2024 -
Mark Christopher Auto Center responded
Thank you for your kind words! I'm thrilled to hear that you had an exceptional experience at Mark Christopher Auto Center and that Javier took such great care of you. A freshly washed truck is the least we can do! I appreciate your feedback and look forward to seeing you again soon. Safe travels!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
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