Jeff Rizzi
Jeff Rizzi at Mark Christopher Auto Center

Jeff Rizzi | Page 11

Service Director

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

4.4
2,093 Reviews
4.4

2,093 Reviews

Write a Review

2093 Reviews of Jeff Rizzi

November 09, 2024

Dealership Rating
Employee Rating

I would like to think Chelsea she went above and beyond to help me. Her customer service was excellent. More

by helen.d.sloan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsea

Nov 11, 2024

Mark Christopher Auto Center responded

Thank you for your wonderful review! We truly appreciate the kind words about Chelsea and are thrilled to hear that she provided you with excellent customer service. It's feedback like yours that inspires us at Mark Christopher Auto Center to keep delivering our best. We look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 08, 2024

Dealership Rating
Employee Rating

Service center personal were very professional and kept in the loop at every tun. Thank you very much. More

by BIGBTWOYOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Mark Christopher Auto Center responded

Thank you for your wonderful review! We’re thrilled to hear that you found the service staff at Mark Christopher Auto Center to be professional and communicative throughout your visit. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 06, 2024

Dealership Rating
Employee Rating

IT TOOK 2 WEEKS TO REPAIR MY CAR THGEY CALL ME IT WAS READY I WENT TO PICK IT UP IT WAS TCOMMING ON THE FWY AND IT GAVE ME PROBLEMS AGAIN AND THE NEXT DAY I HAD TO BRING BACK, THEY MUS More

by BZEQUIPMENTSERVICES
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2024

Mark Christopher Auto Center responded

Thank you for your feedback. I understand that you experienced delays in getting your vehicle repaired, and appreciate you bringing your concerns to my attention. If you need further assistance or would like to discuss your experience, please don’t hesitate to reach out to me directly. Your satisfaction is important to us, and we want to ensure we address any ongoing issues. Thank you for your understanding. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 02, 2024

Dealership Rating
Employee Rating

Really great team of people to work, thankful for helping me out on my new car More

by rodriguezjustin1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 05, 2024

Mark Christopher Auto Center responded

Thank you so much for your kind words! We at Mark Christopher Auto Center are thrilled to hear that you had a great experience with our team and that we could assist you with your new car. We appreciate your support and look forward to helping you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

November 01, 2024

Dealership Rating
Employee Rating

i ask sales rep why there is low tire light he said service dep is closed you can go to the nearest gas station and add some air what what a joke(i have triple bypass in my heart so imagine me with my More

by hmhfm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Greg Hess, Sam Fakhouri

Nov 06, 2024

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you’ve detailed.

November 01, 2024

Dealership Rating
Employee Rating

When you are told if you pay for overnight delivery and it takes 8 days, hat is not over night, and why do I have to pay to get the part over night. Why don't you have the part I need.. Then you charge me More

by VANDRIESEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 04, 2024

Mark Christopher Auto Center responded

Thank you for sharing your experience. I understand your frustration regarding the delay in the delivery of your part and the associated costs. At Mark Christopher Auto Center, we aim to provide timely service, and your feedback is valuable to us. Please feel free to reach out to me directly so we can address your concerns and work towards a solution. We appreciate your feedback and hope to better serve you in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2024

Dealership Rating
Employee Rating

Cesar provided great customer service. He was able to to replace my key fob while I waited for my oil change. The complete service included tire rotation and windshield wiper replacement. More

by dgibs32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2024

Mark Christopher Auto Center responded

Thank you for your feedback! We're thrilled to hear that you had a positive experience at Mark Christopher Auto Center. It’s great to know that Cesar could assist you with your key fob replacement alongside your oil change, tire rotation, and windshield wiper replacement. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2024

Dealership Rating
Employee Rating

Car was completed and delivered but the car was not washed and I had to request a car wash and wait an additional 15 minutes More

by TRACYBROWN43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2024

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Tracy. I understand that it is disappointing that your vehicle was not washed upon completion, and I appreciate your patience while waiting for it to be cleaned. At Mark Christopher Auto Center, we strive to meet our customers' expectations, and feedback like yours helps us improve our services. If you have any further concerns or suggestions, please feel free to reach out. We look forward to assisting you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2024

Dealership Rating
Employee Rating

Mark Christopher is a very claen Is dealership. there employees are Are very helpful and respectful. I Recommend asking for Rami Mahroom, He made us feel very Comfortable. No Pressure into Purchasi More

by gmartinez732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Hess, Sam Fakhouri

Oct 29, 2024

Mark Christopher Auto Center responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience at Mark Christopher Auto Center. Rami is indeed a valued member of our team, and we're glad he made you feel comfortable during your visit. We appreciate your recommendation and look forward to assisting you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2024

Dealership Rating
Employee Rating

Appointment was a breeze to make online. No waiting at check in for my vehicle to get serviced. Waited at about 2.5 hours for recommend service and two recalls to be completed. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2024

Mark Christopher Auto Center responded

Thank you for your feedback! We’re glad to hear that scheduling your appointment online was easy and that the check-in process was quick at Mark Christopher Auto Center. We appreciate your patience during the service and our recall work. We strive to provide efficient service and hope to see you again for your future automotive needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

...
11
...

Dealership Inventory (1067 Vehicles)

used 2018 Chevrolet Equinox car, priced at $20,500
2018 Chevrolet Equinox
used
Black exterior
Shiftable Automatic
4WD
used 2019 Chevrolet Tahoe car, priced at $37,000
2019 Chevrolet Tahoe
used
Black exterior
6-Speed Shiftable Automatic
2WD
used 2019 Chevrolet Traverse car, priced at $34,000
2019 Chevrolet Traverse
used
Dk. Gray exterior
9-Speed Shiftable Automatic
FWD
used 2019 GMC Yukon XL car, priced at $56,950
2019 GMC Yukon XL
used
Black exterior
10-Speed Shiftable Automatic
4WD
used 2018 GMC Terrain car, priced at $21,000
2018 GMC Terrain
used
White exterior
9-Speed Shiftable Automatic
FWD
used 2017 Ford Explorer car, priced at $21,950
2017 Ford Explorer
used
Black exterior
Shiftable Automatic
FWD