I would like to think Chelsea she went above and beyond
to help me. Her customer service was excellent.
to help me. Her customer service was excellent.
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by helen.d.sloan
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chelsea
Nov 11, 2024 -
Mark Christopher Auto Center responded
Thank you for your wonderful review! We truly appreciate the kind words about Chelsea and are thrilled to hear that she provided you with excellent customer service. It's feedback like yours that inspires us at Mark Christopher Auto Center to keep delivering our best. We look forward to seeing you again!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Service center personal were very professional and kept
in the loop at every tun. Thank you very much.
in the loop at every tun. Thank you very much.
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by BIGBTWOYOU
Verified Customer
Verified Customer
Service Price Transparency
Nov 11, 2024 -
Mark Christopher Auto Center responded
Thank you for your wonderful review! We’re thrilled to hear that you found the service staff at Mark Christopher Auto Center to be professional and communicative throughout your visit. We appreciate your kind words and look forward to serving you again in the future!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
IT TOOK 2 WEEKS TO REPAIR MY CAR THGEY CALL ME IT
WAS READY I WENT TO PICK IT UP IT WAS TCOMMING ON THE FWY AND IT GAVE ME PROBLEMS AGAIN AND THE NEXT DAY I HAD TO BRING BACK, THEY MUS
WAS READY I WENT TO PICK IT UP IT WAS TCOMMING ON THE FWY AND IT GAVE ME PROBLEMS AGAIN AND THE NEXT DAY I HAD TO BRING BACK, THEY MUST HAVE TRANSPORTATION AND LOAN A CAR I PAY $ 2,000.00 RENT CAR.
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by BZEQUIPMENTSERVICES
Verified Customer
Verified Customer
Service Price Transparency
Nov 07, 2024 -
Mark Christopher Auto Center responded
Thank you for your feedback. I understand that you experienced delays in getting your vehicle repaired, and appreciate you bringing your concerns to my attention. If you need further assistance or would like to discuss your experience, please don’t hesitate to reach out to me directly. Your satisfaction is important to us, and we want to ensure we address any ongoing issues. Thank you for your understanding.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Really great team of people to work, thankful for helping
me out on my new car
me out on my new car
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by rodriguezjustin1
Verified Customer
Verified Customer
Nov 05, 2024 -
Mark Christopher Auto Center responded
Thank you so much for your kind words! We at Mark Christopher Auto Center are thrilled to hear that you had a great experience with our team and that we could assist you with your new car. We appreciate your support and look forward to helping you again in the future!
Lloyd Beardsley General Manager lbeardsley@markchristopher.com
i ask sales rep why there is low tire light he said
service dep is closed you can go to the nearest gas station and add some air what what a joke(i have triple bypass in my heart so imagine me with my
service dep is closed you can go to the nearest gas station and add some air what what a joke(i have triple bypass in my heart so imagine me with my heart problem adding air in the tires at 9:30 o'clock at night with my kids in car ) . wheel key lock is missing there is a Chevy dealer next to me They cannot service the car because the wheel key is missing. Which mean I have to drive 3 hours back to mark christopher So they can give me a new key, l driving the car on the freeway shakes Next day went back for service. The mechanic at mark Christopher have a really bad attitude and did not fix the problem made it worse it's been almost a week and I'm dealing with a headache on( brand new car ) they call me worry about I'm gonna give them a bad rating, not to check on the bad car that they sold me they even said that we will send you a gift card and totally ignored me.
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by hmhfm
Verified Customer
Verified Customer
Service Price Transparency
Nov 06, 2024 -
Mark Christopher Auto Center responded
We acknowledge your review and are currently looking into the events you’ve detailed.
When you are told if you pay for overnight delivery and
it takes 8 days, hat is not over night, and why do I have to pay to get the part over night. Why don't you have the part I need.. Then you charge me
it takes 8 days, hat is not over night, and why do I have to pay to get the part over night. Why don't you have the part I need.. Then you charge me $2,762.61 to get the part.
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by VANDRIESEN
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2024 -
Mark Christopher Auto Center responded
Thank you for sharing your experience. I understand your frustration regarding the delay in the delivery of your part and the associated costs. At Mark Christopher Auto Center, we aim to provide timely service, and your feedback is valuable to us. Please feel free to reach out to me directly so we can address your concerns and work towards a solution. We appreciate your feedback and hope to better serve you in the future.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Cesar provided great customer service.
He was able to to replace my key fob while I waited for my oil change. The complete service included tire rotation and windshield wiper replacement.
He was able to to replace my key fob while I waited for my oil change. The complete service included tire rotation and windshield wiper replacement. Great Service overall !!
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by dgibs32
Verified Customer
Verified Customer
Service Price Transparency
Nov 01, 2024 -
Mark Christopher Auto Center responded
Thank you for your feedback! We're thrilled to hear that you had a positive experience at Mark Christopher Auto Center. It’s great to know that Cesar could assist you with your key fob replacement alongside your oil change, tire rotation, and windshield wiper replacement. We appreciate your kind words and look forward to serving you again in the future!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Car was completed and delivered but the car was not
washed and I had to request a car wash and wait an additional 15 minutes
washed and I had to request a car wash and wait an additional 15 minutes
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by TRACYBROWN43
Verified Customer
Verified Customer
Service Price Transparency
Nov 01, 2024 -
Mark Christopher Auto Center responded
Thank you for sharing your experience with us, Tracy. I understand that it is disappointing that your vehicle was not washed upon completion, and I appreciate your patience while waiting for it to be cleaned. At Mark Christopher Auto Center, we strive to meet our customers' expectations, and feedback like yours helps us improve our services. If you have any further concerns or suggestions, please feel free to reach out. We look forward to assisting you again!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Mark Christopher is a very claen Is dealership.
there employees are Are very helpful and respectful. I Recommend asking for Rami Mahroom, He made us feel very Comfortable. No Pressure into Purchasi
there employees are Are very helpful and respectful. I Recommend asking for Rami Mahroom, He made us feel very Comfortable. No Pressure into Purchasing a new truck. He's very respectful and has good hospitality.
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by gmartinez732
Verified Customer
Verified Customer
Service Price Transparency
Oct 29, 2024 -
Mark Christopher Auto Center responded
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience at Mark Christopher Auto Center. Rami is indeed a valued member of our team, and we're glad he made you feel comfortable during your visit. We appreciate your recommendation and look forward to assisting you again in the future.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Appointment was a breeze to make online.
No waiting at check in for my vehicle to get serviced. Waited at about 2.5 hours for recommend service and two recalls to be completed.
No waiting at check in for my vehicle to get serviced. Waited at about 2.5 hours for recommend service and two recalls to be completed.
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by Joe
Verified Customer
Verified Customer
Service Price Transparency
Oct 29, 2024 -
Mark Christopher Auto Center responded
Thank you for your feedback! We’re glad to hear that scheduling your appointment online was easy and that the check-in process was quick at Mark Christopher Auto Center. We appreciate your patience during the service and our recall work. We strive to provide efficient service and hope to see you again for your future automotive needs!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932