Jenifer Pierce | Page 4

When you disconnect the car battery you should inform your clients that the car is ready with a caveat.. that it needs to complete a drive cycle prior to you taking it to a DEQ.. I learned this aftern your clients that the car is ready with a caveat.. that it needs to complete a drive cycle prior to you taking it to a DEQ.. I learned this afternoon after you completed recall work this past Friday and went to DEQ to learn I could not register my car because of this.. I did not know what a drive cycle was until then.. Called you and tech was telling receptionist vague instructions.. asked for manager and while he was explaining it phone disconnected when I called back service department did not answer phone after may rings.. Called back several times and when transferred the phone rang endlessly with no one answering… You have many people working there and no one to answer phone.. Bad enough I have to spend time taking in my car for recall work.. but then not told about a drive cycle car needs to complete due to a battery disconnect.. prior to having your car inspected by DEQ is very frustrating.. and a total waste of my time .. I am sure I have not been to only person.. that this has happened to… Easy fix is to create a standard FYI notice to customers that their batteries has been disconnected and explaining this to them and stapling it to their receipt.. when they are picking up their car… It’s that’s simple .. do I sound annoyed yes I am.. More

by Ray Verified Customer Verified Customer

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I have mobility issues and I had to walk a long way to sit under the canopy. I am unable to walk up stairs so I couldn't go to the waiting room upstairs. I also had to ask for a copy of the work order. No sit under the canopy. I am unable to walk up stairs so I couldn't go to the waiting room upstairs. I also had to ask for a copy of the work order. Nor did they talk to me afterwards to let me know if there was anything wrong with my car, eg; if there were any oil leaks. Or anything else wrong. So I was was very disappointed with the customer service. I will be going elsewhere for my oil change and any diagnostics in the future. More

by HasvoldH Verified Customer Verified Customer

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I was late for my appointment because of traffic, but they took me in right away and got the job done quickly.It was a recall job, so was glad to get that fixed. they took me in right away and got the job done quickly.It was a recall job, so was glad to get that fixed. More

by MAGKAY8 Verified Customer Verified Customer

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I bought my Kia Soul here because the people are locals with great knowledge of what they do and whom they are doing it for. I can get my service done anywhere, I choose here. The service department has with great knowledge of what they do and whom they are doing it for. I can get my service done anywhere, I choose here. The service department has been awesome pre/during/post? Covid!!! Always on point. More

by Nickweber83 Verified Customer Verified Customer

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Workers were friendly fast and vehicle was finished right on the quoted time. Waiting room was clean and neat. I will definitely use the facility again. on the quoted time. Waiting room was clean and neat. I will definitely use the facility again. More

by kwj57 Verified Customer Verified Customer

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They are very courteous and I appreciate what they do. Very friendly when you first come in they have great customer service. Thank you very much. Very friendly when you first come in they have great customer service. Thank you very much. More

by Twoods64 Verified Customer Verified Customer

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Great experience with both management and staff. Very knowledgeable and professional in presentation. Able to convey information and attentiveness to customer questions without 'high pressure' techniques knowledgeable and professional in presentation. Able to convey information and attentiveness to customer questions without 'high pressure' techniques. A pleasure to work with! Shout out to Lori and Ben! More

by BDLTAZ Verified Customer Verified Customer

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Never have I had as much trust in a dealership as with Weston. The work they perform is the best. Striving to do it right. Weston. The work they perform is the best. Striving to do it right. More

by tommy30 Verified Customer Verified Customer

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We are very impressed with their work and personalities.. we have purchased 2 Buicks at Weston and recommend them to others. we have purchased 2 Buicks at Weston and recommend them to others. More

by Annette CLOSNER Verified Customer Verified Customer

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Scott was great. So very helpful and he made it work for both parties. So grateful to him! I cannot say enough about his care and concern for hi customer! both parties. So grateful to him! I cannot say enough about his care and concern for hi customer! More

by Totten.jim Verified Customer Verified Customer

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