Jerry Arrowood | Page 12

We were searching for a bronco sport and were told that they had one coming in about two weeks and had them put our name on it. The exciting day arrived and we were called and told our car was in and we co they had one coming in about two weeks and had them put our name on it. The exciting day arrived and we were called and told our car was in and we could come pick it up, so we insured it and had the down payment in hand planning to leave with it that day. As soon as we got back from our test drive, our salesman was waiting for us, and walked up to the car as we were still inside checking things out. He informed us that the car had already been sold. Great, so now I was out of a car that we desperately counted on for commuting. I asked for a loaner, as they said they could get us a new bronco sport in late October, and was denied and they suggested renting a car for that long, also even said they would check into getting their discount from enterprise for us. We emailed and called about an update, and were told we’ll get back to you. Never happened. On your own website, you claim to pride yourselves in customer service, but that is a false claim in my opinion. I’ve worked in the customer service industry for 15 years and can assure you that you have made absolutely no effort to acquire a family of customers for life. I will be sure to take my business elsewhere, since you clearly do not care for it anyways. We were able to get an outer banks bronco sport in 10 days elsewhere, so for being a car dealership, you sure didn’t try for our business. More

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I would recommend Taylor Ford to abosutely Anybody in the whole world, and I mean anybody. Have a good labor day weekend. You too Louis Horger. whole world, and I mean anybody. Have a good labor day weekend. You too Louis Horger. More

by intouchwithyou86 Verified Customer Verified Customer

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Everyone was friendly and helpful. Great salesman, Phil made everything simple for us. We got a great car with everything we wanted and more! We highly recommend Taylor Ford made everything simple for us. We got a great car with everything we wanted and more! We highly recommend Taylor Ford More

by SUZGAL813 Verified Customer Verified Customer

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Best customer service I recommend people to come and lease there new ford cars deal with Mike and the Secretaire the best service they give people lease there new ford cars deal with Mike and the Secretaire the best service they give people More

by ZAITERZEE502 Verified Customer Verified Customer

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I purchased a 2012 F150 less than a month ago. The timing chain was stretched when I purchased it. I haven't even made my 1st payment on my truck and there is already a 3000 plus dollar fix that needs to be chain was stretched when I purchased it. I haven't even made my 1st payment on my truck and there is already a 3000 plus dollar fix that needs to be done. It's under warranty and I have not heard anything back from the dealership. They have been very quiet and not too concerned or willing to help. Awful so far. More

by colin.tizedes Verified Customer Verified Customer

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Came in looking for a car after perusing downriver for a sporty yet efficient car with a manual transmission that was not a convertible, left with a focus ST. what else can I say? sporty yet efficient car with a manual transmission that was not a convertible, left with a focus ST. what else can I say? More

by parbra87 Verified Customer Verified Customer

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Good experience I would recommend my family and friends to come to Taylor Ford what’s the second car I bought from the dealership we love or new. Truck thank you to come to Taylor Ford what’s the second car I bought from the dealership we love or new. Truck thank you More

by slaterjerry71 Verified Customer Verified Customer

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Anthony was excellent. We went through a lot of small changes and some indecisiveness on my end. He was patient, professional and kind. He didn't try and steer me away from what I wanted and took the tim changes and some indecisiveness on my end. He was patient, professional and kind. He didn't try and steer me away from what I wanted and took the time to lay out my choices with financials. I'll definitely be calling Anthony when I'm ready for my next call. More

by SKENNEDYBRASS Verified Customer Verified Customer

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I was treat with utmost professionalism for the time i entered the dealership till I drove out in my new Ford Truck ! Thank You Team entered the dealership till I drove out in my new Ford Truck ! Thank You Team More

by scottsaren6 Verified Customer Verified Customer

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Gave me a car and payment where I was looking to be at was upside down in my old car thanks Don Moon for taking care of me was upside down in my old car thanks Don Moon for taking care of me More

by rudy7839 Verified Customer Verified Customer

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