Jesse Friedman | Page 34

Get repairs right the first time, have loaners, efficient We are “snowbirds” living in Tucson for the winter and so do not have much history or knowledge of local services. So when we needed service on our su We are “snowbirds” living in Tucson for the winter and so do not have much history or knowledge of local services. So when we needed service on our subaru (that we drive back and forth cross country) we opted to go the dealer route and we were not sorry. Tucson Subaru service staff is very pleasant and efficient and they are very good at getting the work done correctly. If you need, they have loaners which is important to us because we only have one car. More

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Valued as a customer I have used this dealership twice now with good experiences. I felt valued as a customer and was never pressured into buying anything. I have been t I have used this dealership twice now with good experiences. I felt valued as a customer and was never pressured into buying anything. I have been treated well by the service department, sales and finance departments. Joe was very patient with my deliberations and return trips to the dealership. He made sure I retrieved all my possessions from my trade and was very helpful. More

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Adding accessories Tooknew vehicle in to have a cargo net, rear bumper guard and door guards added. Staff is always competent and polite. Another good Subaru visit Tooknew vehicle in to have a cargo net, rear bumper guard and door guards added. Staff is always competent and polite. Another good Subaru visit More

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Purchased used Certified 2015 Subaru Outback premium Communication voice phone system seems to be an issue. Service phones are so busy it takes hours and/or days to get through. Voice messages left thr Communication voice phone system seems to be an issue. Service phones are so busy it takes hours and/or days to get through. Voice messages left through operator to internet sales mgr. were never received (3 calls).... More

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Excellent Service It was our first standard service for our new 2017 Subaru Outback, which was provided in thorough detail— and it was quick and easy to understand. I s It was our first standard service for our new 2017 Subaru Outback, which was provided in thorough detail— and it was quick and easy to understand. I stayed there to do some work and enjoyed some of their lobby amenities. Power and USB ports were easily accessible and I also enjoyed a cup of coffee. The service was completed in about 1.75 hours, which is was what I expected. I was also provided detailed results of the service in a quick and efficient manner. We're looking forward to our next visit. Thanks! More

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Best Service Team in Tucson I appreciate getting an appointment quickly, and no surprises with the cost. They are efficient, quick and clean. They tell you exactly what took plac I appreciate getting an appointment quickly, and no surprises with the cost. They are efficient, quick and clean. They tell you exactly what took place and offer good advice for future services. I will never drive anything else but Subarus. More

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Excellent Customer Service Jesse Friedman was polite, courteous, and throrough. I was extremely staisfied with his service and I very much look forward to dealing with him agai Jesse Friedman was polite, courteous, and throrough. I was extremely staisfied with his service and I very much look forward to dealing with him again in the future. My brand new Forrester has a problem with the passenger seat airbag detector, and Jesse went above and beyond the call of duty. I am very confident in his ability to solve this problem and make my car perfect again. More

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I like Jesse! I tease my friends often because the service I get is so much better than they get for a comparable BMW: easy scheduling, instant attention when I arr I tease my friends often because the service I get is so much better than they get for a comparable BMW: easy scheduling, instant attention when I arrive, reasonable and accurate estimates, and timely completion with no unpredictable after effects. Did I mention great coffee, plus cookies and fresh fruit? And everyone was gracious to my dog, important because I live some distance from the dealership and could use the trip and time for training. Thanks guys. Jesse is perfect for a service manager, easy to talk to, informative, and subtle sense of humor More

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Recent serviced for an unexpected breakdown After a slightly bumpy start, the service was completed without any problem, realizing that being a recently purchased vehicle necessitated parts from After a slightly bumpy start, the service was completed without any problem, realizing that being a recently purchased vehicle necessitated parts from the warehouse. That increased the delay for completion. However, we were provided with a loaner vehicle which eased the inconvenience of having your own car. WE appreciated that service greatly. Jesse kept us informed of the progress and was available for our needs. More

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Great service and customer care I took my car into Tucson Subaru for a battery. My older one was starting to give out with slow start ups and I was concerned taking it out of town on I took my car into Tucson Subaru for a battery. My older one was starting to give out with slow start ups and I was concerned taking it out of town on vacation. I didn't have an appointment which I usually do whenever i get service. The service advisors are always on the spot to help and Jesse met me as I got out. He listened to my my problem. He gave me a couple options and I decided just to get a new battery. Mine was old and a bit past the mileage. I didn't think it would be covered. He told me it would be about a half hour which was great without an appointment. I grabbed a seat in the lounge and five minutes later he walked over to me and said he had spoke with service manager and they were going to replace it good faith at no charge. I have to say I was surprised. Almost no business now days backs their products like this and no cars I have owned prior to Subaru ever has. This kind of service,quality and care for their customer is why I will never own anything other than a Subaru. Most dealerships just find ways to get more money. The crew at Tucson Subaru went above and beyond to help me keep mine. Outstanding service and customer care. In my opinion the best dealership in Tucson. Twenty minutes later I'm back in my car enjoying my vacation with a brand new battery. Great job team Tucson Subaru!! More

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