Jessica Hermida
Jessica Hermida at Smythe Volvo Cars

Jessica Hermida

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
167 Reviews

Dealership Experience

1 yr, 8 mos

Industry Experience

5 yrs, 9 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.9

167 Reviews

Write a Review

167 Reviews of Jessica Hermida

March 18, 2026

Dealership Rating
Employee Rating

Very friendly. And competent. Very helpful Very friendly Very friendly Very friendly Very friendly Very friendly Very friendly More

by TJWNG
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 18, 2026

Smythe Volvo Cars responded

Thank you for highlighting our friendly and competent service on your Volvo XC90. Jessica and our team are glad to have made your visit helpful and welcoming. We look forward to assisting you again. Enjoy!

March 14, 2026

Dealership Rating
Employee Rating

Always responsive. Providing valuable information and making the vehicle repair process as convenient as possible More

by ROB.R.MCDONALD
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 14, 2026

Smythe Volvo Cars responded

Thank you for noting our responsiveness and informative updates during your Volvo XC90 service. We’re glad the repair process was convenient for you. We appreciate your review and look forward to assisting you again. Enjoy!

March 14, 2026

Dealership Rating
Employee Rating

Excellent! Especially bc our youngest daughter is the driver of the Volvo X90 you serviced and it was the first time she has dropped of the car for a problem. J More

by ROB.R.MCDONALD
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 14, 2026

Smythe Volvo Cars responded

Thank you for sharing your experience with our Volvo service. We’re glad Jessica and our pickup specialist helped make your daughter’s first visit stress free and pleasant, and we appreciate you trusting us with your Volvo XC90. Enjoy!

March 14, 2026

Dealership Rating
Employee Rating

I've been to this location twice now. Each time the staff has welcomed me and put me at ease. This was my 1st time getting a repair (last time was just a diagnostic). The car seems to run More

by TYLICE.MEADE
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 14, 2026

Smythe Volvo Cars responded

Thank you for choosing our location again and sharing your experience. We’re glad our team’s welcome helped put you at ease and that the battery terminal replacement left your Volvo XC60 running smoothly and back in your hands sooner than expected. We look forward to assisting with any future service needs. Enjoy!

March 13, 2026

Dealership Rating
Employee Rating

The entire team was incredibly helpful and efficient. Jessica was fantastic and helped me get an additional issue addressed. More

by FELIGOGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Smythe Volvo Cars responded

Hello, we’re glad the team assisted you efficiently and that Jessica could address the additional issue on your Volvo XC60. Your feedback encourages us to maintain our service standards, and we look forward to your next visit. Enjoy!

March 11, 2026

Dealership Rating
Employee Rating

Great service and support Even my sales rep remembered me from a year ago by my name More

by FRANCINE.LEFF
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 12, 2026

Smythe Volvo Cars responded

It’s terrific to know our team delivered attentive support and that your sales consultant remembered you. We’re grateful you chose us for your Volvo XC40 service. Thank you for the five stars. Enjoy!

March 11, 2026

Dealership Rating
Employee Rating

Pleasant atmosphere in the waiting area (nice chairs; good snacks) though I hated having to watch 'The View'; Jessica is very much up to speed and quite nice to deal with. More

by pharmawisdom01
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 11, 2026

Smythe Volvo Cars responded

Thank you for the 5-star rating and for noting the comfy chairs and snacks in our service center waiting area. We’re sorry the TV selection didn’t suit you. Jessica will be delighted to hear you found her knowledgeable and friendly. Enjoy!

March 11, 2026

Dealership Rating
Employee Rating

Helpful and accommodating Jessica was very friendly when I first arrived. At pickup, Jessica and others helped me transfer my things from one car to another. I was able to pick it up sooner than anticipated More

by Campbelldonna20
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 11, 2026

Smythe Volvo Cars responded

We’re delighted Jessica greeted you warmly and helped with moving your belongings. It’s great your Volvo XC40 was ready sooner than expected. Thank you for trusting us with your service. Enjoy!

March 09, 2026

Dealership Rating
Employee Rating

The dealer is courteous and prompt. The Volvo corporate entity however, is exceedingly disappointing and lacks basic customer Service. More

by giancarlo.maranzano
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 11, 2026

Smythe Volvo Cars responded

Giancarlo, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smythe Volvo Cars. We look forward to having you as a valued customer for many years to come! Enjoy!

March 09, 2026

Dealership Rating
Employee Rating

Quality and friendly teams, good experiences Easy to schedule appointment, and they helped resolve a problem More

by SKY1701ZZ
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 09, 2026

Smythe Volvo Cars responded

It’s great to hear scheduling was easy and our team helped resolve your issue. We’re pleased the service team delivered a quality experience for your Volvo S60. Thank you for trusting us with your vehicle. Enjoy!

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