Jessica Hermida
Jessica Hermida at Smythe Volvo Cars

Jessica Hermida

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
183 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

5 yrs, 10 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.9

183 Reviews

Write a Review

183 Reviews of Jessica Hermida

April 08, 2026

Dealership Rating
Employee Rating

Mark Terry is by far the only reason I bought another Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I More

by ASAUNDERS0929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2026

Smythe Volvo Cars responded

How fantastic that Mark’s personalized attention during service of your Volvo XC60 has earned your continued loyalty. We appreciate the confidence you place in Mark and our service team to care for your car. We look forward to supporting you and your XC60 for years to come. Enjoy!

April 05, 2026

Dealership Rating
Employee Rating

With an older car, we have had to replace a few parts go to the last year or so. Most of these times we have dealt with Jessica. She truly has proven to be an amazing ambassador for Smythe Volvo! Attentive More

by KJS43088
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Apr 05, 2026

Smythe Volvo Cars responded

We appreciate the five-star review and for trusting our service department with your Volvo XC70 maintenance. We’re delighted that Jessica’s attentive professionalism has kept you feeling confident through each repair. Enjoy!

April 04, 2026

Dealership Rating
Employee Rating

Jessica was terrific. Friendly, courteous and customer focused Jessica was terrific. Friendly, courteous and customer focused More

by JERRYWISH
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Apr 04, 2026

Smythe Volvo Cars responded

Thank you for sharing your positive experience. We’re delighted Jessica’s friendly and attentive service made caring for your Volvo XC90 so easy. Enjoy!

April 03, 2026

Dealership Rating
Employee Rating

I had a scheduled drop off for Tuesday morning and the car was not looked at until Wednesday. The price for the checkup was much too high for what was actually done. And recommended services, such as chan More

by ARTIMEZAH
Recommend Dealer
No

Other Employees Tagged: Jessica Hermida

Apr 08, 2026

Smythe Volvo Cars responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Kevin Flanagan

Apr 08, 2026

Smythe Volvo Cars responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Kevin Flanagan

April 02, 2026

Dealership Rating
Employee Rating

Courteous professional service. Work was completed in a timely fashion. Jessica was excellent, she is definitely an asset to the service department. More

by SYESINKO
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Apr 02, 2026

Smythe Volvo Cars responded

We appreciate your kind words about the courteous and professional service for your Volvo XC60. It’s great to hear the work was done promptly and that Jessica provided such excellent support. We look forward to assisting you on your next visit. Enjoy!

April 01, 2026

Dealership Rating
Employee Rating

Jessica was fantastic and worked with my schedule to get the car serviced on time. She was extremely nice and communicative More

by ALEXANDRA.POLIZZO
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Apr 01, 2026

Smythe Volvo Cars responded

It’s wonderful to hear that Jessica accommodated your schedule and kept you informed throughout your Volvo XC90 service. We’re pleased she made the visit smooth and timely. Thank you for the 5-star rating. Enjoy!

April 01, 2026

Dealership Rating
Employee Rating

Excellent Excellent services and accommodations Very thorough with going through everything and very nice Convenient More

by SSINGHCHANG
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Apr 01, 2026

Smythe Volvo Cars responded

It’s wonderful to hear our team was thorough and made your Volvo XC60 service both convenient and comfortable. We appreciate you choosing us for your maintenance needs and look forward to helping you again. Enjoy!

March 30, 2026

Dealership Rating
Employee Rating

As always when I bring my car in for service the staff at Smythe are polite and efficient. They give a detailed explanation of any problems. More

by NICHOLEMARIETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Jackson

Mar 30, 2026

Smythe Volvo Cars responded

Thank you for trusting us with your Volvo XC40. We’re glad our team could provide polite, efficient service and clear explanations of any issues. We look forward to assisting you again. Enjoy!

March 27, 2026

Dealership Rating
Employee Rating

Thorough professionalism and subject matter expertise exhibited by Jessica. Its a delight working with the Volvo team More

by PRATYUSH.CHITRE
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 27, 2026

Smythe Volvo Cars responded

What a pleasure to hear that Jessica’s professionalism and expertise made your experience so positive. We’re glad the service on your Volvo XC90 met your expectations. Thank you for sharing your feedback! Enjoy!

March 27, 2026

Dealership Rating
Employee Rating

Professional, good communication It was Professional, with good communication- smooth transaction overall Thanks for the help More

by DRJAFFEDVM
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 27, 2026

Smythe Volvo Cars responded

Thank you for entrusting us with your Volvo XC60 service. We’re glad our professional approach and clear communication made everything run smoothly. Enjoy!

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