Jim Hierl
Jim Hierl at Flemington BMW

Jim Hierl | Page 16

Customer Service Advisor

Flemington BMW

216 US Hwy 202/31
Flemington, NJ 08822

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4.9
341 Reviews

A service advisor for Flemington BMW since 2003, Jim Hierl makes it his mission to find the best solution for the customer’s vehicle repair needs. He enjoys the interaction and finds building relationships with his customers to be one of the high points of his position at the dealership. An avid woodworker, Jim often enjoys spending his downtime working with his hands. When not in his workshop, Jim might be found enjoying the great outdoors on a variety of hiking and skiing trails or helping other as a mentor at his church. Check out what Jim’s customers have to say about working with him at Flemington BMW.

4.9

341 Reviews

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341 Reviews of Jim Hierl

June 15, 2020

Dealership Rating
Employee Rating

Jim and his team were great! He had my car serviced quickly and effectively communicated vehicle diagnostics. I felt like he gave us VIP treatment. Thanks BMW More

by kovi123
Recommend Dealer
Yes
Jun 17, 2020

Flemington BMW responded

We are so glad to hear this! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

June 08, 2020

Dealership Rating
Employee Rating

As always,this is the best dealership I have dealt with. I HIGHLY RECOMMEND THEM.i have dealt with one other BMW dealer who I would only revisit if they were my only choice. More

by wsmeltzer
Recommend Dealer
Yes

Other Employees Tagged: Mike Riccardi, Mike Riccardi Jr., Debra Lam , Dana Claxton Sabo

Jun 08, 2020

Flemington BMW responded

We are so glad to hear this! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

May 22, 2020

Dealership Rating
Employee Rating

Debra always is very friendly and informative on the work needed and status of my vehicle. She returns calls back in a short time and has the customers interest first at all times More

by FG
Recommend Dealer
Yes

Other Employees Tagged: Debra Lam

May 22, 2020

Flemington BMW responded

We are so glad you enjoyed the experience.

May 18, 2020

Dealership Rating
Employee Rating

Very knowledgeable, and willing to explain any details needed. Very comfortable working with. One area was missed on cleanup! A mark on rear tailgate. Hi More

by prectool1
Recommend Dealer
Yes

May 15, 2020

Dealership Rating
Employee Rating

Since the first day I dealt with Dana, she has been nothing less than exceptional. She has a great personality, follows up on any questions or concerns that I may have had and aims to make things right More

by Lisa Lascelle
Recommend Dealer
Yes

Other Employees Tagged: Michael O'Connor , Dana Claxton Sabo, Greg Eckert, Bill Hinton, Ed Kiley, Joann :) 5 Stars

May 22, 2020

Flemington BMW responded

Lisa - we are so grateful to have been your team for so many years and having had you as part of our Flemington BMW family.

May 15, 2020

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Employee Rating

Debra and the entire Flemington BMW team were awesome to work with during my recent service. The whole team was especially cognizant of the current covid situation and took all necessary precautions to limi More

by ///Mtreezy
Recommend Dealer
Yes

Other Employees Tagged: Debra Lam , Dana Claxton Sabo

May 22, 2020

Flemington BMW responded

We are so glad to hear this! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

May 13, 2020

Dealership Rating
Employee Rating

Service was excellent, Flemington BMW staff was very courteous and very professional Service was done in a very timely manner and they were kind enough to give me a loaner at my home More

by Haresh Punjabi
Recommend Dealer
Yes

Other Employees Tagged: Mike Riccardi, Mike Riccardi Jr., Debra Lam , Dana Claxton Sabo

May 22, 2020

Flemington BMW responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

April 25, 2020

Dealership Rating
Employee Rating

Jim is the absolute best! Great communication and a pleasure to work with! I can always count on him to respond swiftly to all of my service needs. He is an asset to your service team! Thank you! More

by sbtalan
Recommend Dealer
Yes
Apr 28, 2020

Flemington BMW responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

April 24, 2020

Dealership Rating
Employee Rating

Great service! Jim is always there for us! I particularly appreciate the car pick up and drop off. This was the first time I took advantage of it. You set the standard for excellence. More

by GTDS
Recommend Dealer
Yes
Apr 28, 2020

Flemington BMW responded

GTDS - While we are not operating normally, taking care of our customers is still our first priority. We are so glad to hear that our team did such a great job helping you

April 17, 2020

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Employee Rating

Great service especially during these hard times this was the easiest service we’ve ever had and drop off and pick was quick and easy! More

by Mizz B
Recommend Dealer
Yes

Other Employees Tagged: Mirka Portillo

Apr 21, 2020

Flemington BMW responded

Mizz B - We are so glad we could do it so quickly for you!

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