Jimmy Burns
Jimmy Burns at DonohooAuto LLC
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Jimmy Burns | Page 6

Service Manager

DonohooAuto LLC

8122 Helena Road
Pelham, AL 35124

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76 Reviews

Hometown: Birmingham, Ala. About: When your vehicle needs service, Jimmy's your guy. He's been with DonohooAuto for nine years and loves the people he works with. An "Alabama boy" to the core, he spends his free time hunting and fishing, and of course, spending time with family and friends. This Crimson Tide fan is happiest when the people around him are happy - he loves to see someone laugh. Personal Philosophy: Always stay humble and kind.

Dealership Experience

17 yrs

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rated

76 Reviews

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76 Reviews of Jimmy Burns

November 14, 2016

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Employee Rating

Disapppointed I was presented a vehicle that was in full working order. It was not. I should have asked more questions I guess. Just wish I had all the facts before More

by andy14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Eric Jones , Becky Whitaker

Nov 17, 2016

DonohooAuto LLC responded

Our General Manager, Jay Martin, has reached out to you via email and phone after receiving your review. Please give him a call so that he can address any issues with your purchase. We hope we will have the chance to earn five stars from you. Thank you for your feedback.

November 14, 2016

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Employee Rating

Service Center Check engine light was on and the smell of burnt oil emitting. Took my car in and was given an oil change and after checking all components no other i More

by GOODEONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 14, 2016

DonohooAuto LLC responded

Thank you for taking the time to review your recent service center experience. We're glad that Jimmy and the rest of the team were able to solve your problem. Thank you for your business and we look forward to serving you in the future.

November 13, 2016

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Employee Rating

Great experience I went in for an oil change and everyone was super friendly. The oil change did not last long as I was able to complete it on my lunch break. They did More

by Qrich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 14, 2016

DonohooAuto LLC responded

Thanks for letting us know that Jimmy and the guys in the service department got you in and out with friendly service. We hope you'll come and see us again! We appreciate the feedback.

October 31, 2016

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Employee Rating

Great Experience! I recently bought a 2012 VW Beetle at Donohoo. I has a few small issues with the car on the test drive and one required follow up twice after the pur More

by lhughes2513
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Eric Jones, Mark Hubbard , Melissa Montoya, Mo Sandoval, Tina Viljoen, Lydia Woods

Nov 01, 2016

DonohooAuto LLC responded

Thank you for taking the time to leave us valuable feedback. We're glad to know that several members of the Donohoo team chipped in to make your overall experience a good one. Thank you for trusting us to address the issues you had with your Beetle - we'll do what we can to help, given the chance! We're glad to know that you like our no-hassle approach and that you found our team to be friendly and helpful. We appreciate your business and your thorough review. We look forward to serving you again in the future.

October 24, 2016

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Employee Rating

Donohoo Makes Car Buying Easy! From the minute you walk in the door until you are finished, everyone makes your experience a good one. They will help you with the computers (findin More

by DLH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Eric Jones , Wynston Gully, Maria Hernandez, Becky Whitaker, Alex Wolfe, Lydia Woods

Oct 24, 2016

DonohooAuto LLC responded

Wow! Thank you for the glowing and thorough review! We're so glad that our team gave you the best car buying experience ever. We aim to make each visit better than the last, so we're glad to know that as a repeat customer, you found that to be the case. Thank you for your business and for taking the time to leave us valuable feedback about your experience. We hope to see you again when you're ready for purchase #3!

October 08, 2016

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Employee Rating

Super customer service!! I have shared my experience with others. And one of my friends has financed a suv from here. I enjoyed the non hassle service, superb customer servi More

by LAVETTECOLEMAN1965
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 11, 2016

DonohooAuto LLC responded

We know if we treat our customers fairly and with respect, we'll earn a repeat customer, and someone who will share the good word about their experience with us. Plus, it's the right thing to do! We're happy to know that Eric, Kathryn, Jimmy and Nic delivered a five-star experience for you. And thanks for letting us know that you liked our no-hassle sales approach and appreciated our large selection of in-stock vehicles. We appreciate your trust in us and thank you for choosing to do business with us. We hope to provide excellent service to you again in the future. Happy travels!

September 22, 2016

Dealership Rating

very nice better than crown dealership allways on time .never takes to long friendly people all seems to be ok I hane told several people to check your car lot More

by gary.olvey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 23, 2016

DonohooAuto LLC responded

Thank you so much for the five-star review. We work hard to put our customers first, whether they're in for service or to look for their next car. We're glad that you've found our team to be friendly and helpful. Thank you for your referrals and for you business. We appreciate you!

September 16, 2016

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I'll Buy From Here Again The best buying experience I've ever had. I'll buy from here again. They went beyond my expectations. They were very concerned with my satisfaction. T More

by CharlesDiggins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mark Hubbard, Chris Seay , Wesley Boozer, Mo Sandoval, Lydia Woods

Sep 20, 2016

DonohooAuto LLC responded

Well, if we've earned your repeat business, then we must be doing something right! Thank you for taking the time to leave Wesley, Mark, Mo and the rest of the team five-stars for excellent service. We certainly want to make sure that our customers are happy, and that we get them in a great vehicle at a competitive price. We're glad that you found that to be the case. Thanks for buying with us...we'll be here for you in the future!

September 10, 2016

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Employee Rating

Awesome experience !! We had the best experience at dohohoo! It was the EASIEST car buying experience we have ever had. They took care of us and every single employee was More

by juliesund1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Becky Whitaker, Kyle

Sep 13, 2016

DonohooAuto LLC responded

Thanks for the enthusiastic vote of confidence! We're so glad to know that Jimmy, Becky and Kyle gave you an awesome experience. We do think that our process is one of the easiest around. Our no-hassle, no-haggle approach allows our customers to relax, and breeze in and breeze out. We know that an entire day at a car dealership is not most people's idea of time well-spent. Thank you for taking the time to leave us a positive review. Knowing that you'll visit us again lets us know that we're doing something right. Enjoy your new ride!

September 05, 2016

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Employee Rating

Donohoo rocks! Donohoo is about as awesome as you can get. The friendly staff and nice environment is about as good as you can get for car dealership. Went to get More

by scott thigpen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 06, 2016

DonohooAuto LLC responded

Scott, Thanks for letting us know that Jimmy took care of you on your most recent visit...and that our team treated you like a friend. We think (unless you've designed it to be otherwise) that cars should be seen and not heard. If you're car's purring like a kitten, then it sounds like all is well! Happy travels - hope to see you again next time!

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