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Jimmy Burns
Refer Me
76 Reviews
Hometown: Birmingham, Ala. About: When your vehicle needs service, Jimmy's your guy. He's been with DonohooAuto for nine years and loves the people he works with. An "Alabama boy" to the core, he spends his free time hunting and fishing, and of course, spending time with family and friends. This Crimson Tide fan is happiest when the people around him are happy - he loves to see someone laugh. Personal Philosophy: Always stay humble and kind.
Read moreDealership Experience
17 yrs
76 Reviews of Jimmy Burns
August 23, 2016
World Class Service department. Awesome The customer service is one of the best ever. Great people that provide awesome services. The service is awesome and every employees is very professio The customer service is one of the best ever. Great people that provide awesome services. The service is awesome and every employees is very profession all the time. More
by GEORGE.P.GREEN
Verified CustomerOther Employees Tagged: Eric Jones
Helpful 
August 22, 2016
Success is helping others succeed Recently joined the Acura family from Lexus and have been pleased so far! The team at Donohoo is well structured, caring, intelligent, and kind. I pur Recently joined the Acura family from Lexus and have been pleased so far! The team at Donohoo is well structured, caring, intelligent, and kind. I purchased my TSX from them, and after a week of ownership was concerned about the brakes/vibration that I was noticing. I contacted them and they quickly corrected the issue, along with picking and dropping off my car at no expense. They follow through with their word, and I appreciate that loyalty. They also have specific team members that reach out to their customers to ensure they are enjoying their vehicle. I am an individual that always believes that there are areas that companies can grow in, and that doesn't make them bad or any less, it's just a way to continue succeeding. I would suggest to this team that the sales agents receive routine training in the financial side of a car deal. It is important to know your companies policy even if you do not perform the financing. I will definitely recommend this dealership, and will be using them again. Thank you!!! -Paige Sweeney More
by Psweeney
Other Employees Tagged: Marci Pyle , Alex Wolfe
August 09, 2016
Great buying experience! I was very pleased with the way I was treated through the whole transation, and even more so from Donohoo's Customer Service team. My daughter and I I was very pleased with the way I was treated through the whole transation, and even more so from Donohoo's Customer Service team. My daughter and I had just flown in from Arizona to buy a used car for college. I wanted to buy from a reputable dealership in case she had any problems with her car in Tuscaloosa. We saw a car she liked on Truecar.com and even had an independent ASE certified mechanic from Lemon Squad.com take a look at the car the day before our arrival. He identified some issues and the Donohoo Auto team took the initiative to fix those issues. When we arrived, the car looked great and the test drive sold us. At closing, there were no hidden mark ups and only a very reasonable handling/paperwork charge of $199 + Alabama Sales tax. Within a day of the transaction, we saw a low tire pressure light, so I called Mark Hubbard who connected me with Jimmy Burns in Service. Jimmy asked me to bring the car back the next morning and he'd take a look at it. He found a nail in one of the tires, patched it free of charge, and had us on our way! Excellent customer service after the sale! Thank you, Jimmy and thank you, Donohoo Auto Team. More
by Bama Dad from Arizona
Other Employees Tagged: Mark Hubbard, Nic Hagewood , Kyle
July 29, 2016
Stand behind their Cars- Excellent Customer Service I have purchased 2 cars from DonohooAuto in the last 2 years because of quality and value. Excellent customer service, no pressure sales. Edwin, Joh I have purchased 2 cars from DonohooAuto in the last 2 years because of quality and value. Excellent customer service, no pressure sales. Edwin, Johnathon and Jimmy have been great to work with. Ill be back More
by METURNCL
Other Employees Tagged: Edwin Leal, Jonathon Yale
July 25, 2016
Friendly and excellent service before and after the sale. I found a great car at a great price. Even thought the car was not certified, Donohoo Auto fixed some minor concerns after the sale with a helpful an I found a great car at a great price. Even thought the car was not certified, Donohoo Auto fixed some minor concerns after the sale with a helpful and friendly attitude. I was very pleased and grateful. More
by happy customer
Other Employees Tagged: Eric Jones, Nic Hagewood , Trey Anger, Wesley Boozer, Maria Hernandez, Mo Sandoval
July 22, 2016
Bought my daughter her first car here! Love, love, love this dealership. The car buying experience can be stressful and scary. Donohoo made my experience the best EVER at a dealership. I ca Love, love, love this dealership. The car buying experience can be stressful and scary. Donohoo made my experience the best EVER at a dealership. I cannot say enough about the kindness of the employees. I never felt pressured, they were just there to serve. I will never go anywhere else to buy a vehicle...Donohoo from now on. Also, the sunglasses holder looked to be a little messed up in the car I ended up buying. They gladly ordered a new one and installed it, so that I was happy with every aspect of the car I was purchasing. I had to deal with the service department to get the new part installed. Jimmy Burns was top notch, super nice guy! My sales rep was Alex Wolfe, he was wonderful and a pleasure to work with. And I LOVED the lady in the financial department, she was exceptional! More
by Stefanie B
Other Employees Tagged: Becky Whitaker, Alex Wolfe
July 15, 2016
Service with a smile I bought my car used from the dealership several months ago and I brought my car in for my first service call at Donohoo Auto. I was extremely pleased I bought my car used from the dealership several months ago and I brought my car in for my first service call at Donohoo Auto. I was extremely pleased. Jimmy Burns and the rest of the staff were extremely friendly and knowledgeable. The service time was longer than I wanted to wait for so they conveniently gave me a loaner car for the day. More
by Jason E350
Other Employees Tagged: Melissa Montoya
July 08, 2016
Great Place to BUY !!! I was shopping for my son a car who was going off to college. we looked at a few dealerships and ended up here. the selection of low mileage used cars I was shopping for my son a car who was going off to college. we looked at a few dealerships and ended up here. the selection of low mileage used cars they have is great and the customer service is impeccable. I will buy from them again and again. More
by c.murphy
Other Employees Tagged: Jonathon Yale
July 01, 2016
Great experience! This is the 3rd car we have bought from Donohoo. They had always gone above and beyond to accommodate and make sure we are happy. Everyone from the fr This is the 3rd car we have bought from Donohoo. They had always gone above and beyond to accommodate and make sure we are happy. Everyone from the front desk, salesman, finance dept, etc are very pleasant to deal with. More
by laurieohern
Other Employees Tagged: Chris Seay , Jonathon Yale
July 01, 2016
Great experience! Wesley & Jimmy were very helpful over the phone/messaging when I wanted to make an appointment for service, as were just as pleasant and helpful in pe Wesley & Jimmy were very helpful over the phone/messaging when I wanted to make an appointment for service, as were just as pleasant and helpful in person. Jimmy doesn't try and "nickel & dime" you or charge you for parts/services not completed. I definitely will return for my car's service needs. More
by LOGAN.HERE2HELP
Other Employees Tagged: Wesley Boozer
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