Joe French
Joe French at Klaben Ford Lincoln

Joe French | Page 62

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,057 Reviews

I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218

Dealership Experience

30 yrs, 3 mos

Industry Experience

30 yrs, 3 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,057 Reviews

Write a Review

1057 Reviews of Joe French

April 14, 2021

Dealership Rating
Employee Rating

I love Klaben. They take care of me every time. The work is always done right and done on time. They are my first choice always. More

by Loretta Coogan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

April 14, 2021

Dealership Rating
Employee Rating

Joe was great there was a mixup with my appointment, but they were able to service my car anyway. Joe managed to make my experience a very good one. I have been dealing with this group since 2018. No regr More

by LCLARK3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford

April 10, 2021

Dealership Rating
Employee Rating

Just disappointed that I took my car in on Wednesday morning and didn't get it back until the next day. Corey was a very pleasant person when he had to bring me home and pick me up the next day. More

by CDOLNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 11, 2021

Klaben Ford Lincoln responded

Thank you for sharing your honest feedback with us from your recent visit and for your positive comments. I can't tell you how much we appreciate this and value your insight. We did not meet the expectations we set for you, and for that I apologize again, no excuses. I enjoyed meeting you over the phone and am truly grateful for your additional time spent with me as well as the valuable insight gained. As we discussed, while the ratings our customers give us are appreciated, their thoughts and feelings shared within these reviews are the true rewards and bring such a valuable resource to our team. It is then our responsibility to apply what we have learned and be constantly striving to improve our abilities in providing an excellent experience for our guests every time, they deserve it. When you choose to allow us the opportunity to serve you, we need to make sure we are leaving you feeling confident we have done just that to the best of our ability in every way. Thank you again for providing us with your honest feedback and kind words. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

April 07, 2021

Dealership Rating
Employee Rating

Nonetheless Were Ok I don't have anything to say about this at this time thank you for your service and kindness that is all. More

by KERRYTHOMPSON35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 02, 2021

Dealership Rating
Employee Rating

Joe French was able to get both my Wife's car and Mother's car in for service, body work and detail. This is no small feat! He kept us abreast while both cars were being worked on and ensured they More

by Darkreyule
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Artie Gissinger , Brandon Brinko, Nick Johnson, Steve Workman

April 02, 2021

Dealership Rating
Employee Rating

I have been with Klaben Ford for decades and have never been treated bad or over charged on repairs. Everyone is kind and very professional. More

by Shawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Sean Bradford , Mike Cooney

March 29, 2021

Dealership Rating
Employee Rating

Joe French was very friendly and professional like always! Klaben's sales and service departments have always taken good care of us. We've recommended them many times. More

by BENNYJPACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 27, 2021

Dealership Rating
Employee Rating

Tyler is awesome, hes like family. goes out of his way to try to make it work. Got a few cars in last 10 years, and would still ho back. More

by penny3232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 26, 2021

Dealership Rating
Employee Rating

Great Dealership! Great Dealership!!Great Dealership!! Great Dealership! Great Dealership!! Great Dealership!! Great Dealership!! Great Dealership!! Great Dealership!! Great Dealership!! Great D More

by drizzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Alcorn

March 19, 2021

Dealership Rating
Employee Rating

Once again, we had a fantastic experience with Klaben and particularly, our service consultant, Joe French. Top notch! Very good communication and very professional. We trust Klaben to do an excellent job! K More

by kw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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