Joe French | Page 84

Best dealer service department ever!!! The personalized service I recently received from Klaben Lincoln in Kent, Ohio was BY FAR the best dealer service i have ever received!! And I have be The personalized service I recently received from Klaben Lincoln in Kent, Ohio was BY FAR the best dealer service i have ever received!! And I have been driving for 48 years!! I had taken my 2009 Lincoln MKZ in for recall service due to the faulty Tanaka air bags. Even though this service did not cost me one cent and the service department was particularly busy that morning, I was treated with the utmost respect and attention for which I could have hoped!! The moment I drove in, I was welcomed and greeted AT THE DOOR!! My service technician, Joe French, was finishing with another customer and immediately brought me to his counter and processed my paperwork. The waiting room was very clean and spacious. Mr French had PERSONALLY called me to inform me that they had a replacement airbag available that he would hold for me and squeezed me into his already busy schedule!! The entire job only took about 90 minutes - NO loaner car needed!! I’d give more stars if I could!! - John Tomei More

by Jtomei1954 Verified Customer Verified Customer

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Great service Service department was very professional and courteous from making service appointment to service that was done. Excellent customer service in all de Service department was very professional and courteous from making service appointment to service that was done. Excellent customer service in all departments of Klaben dealership!! More

by WMEMCCRACKEN Verified Customer Verified Customer

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Battery died Got my car in for service. They couldn't explain why The battery died. Even with all the testing. No computer errors. Suggested to drive it and if i Got my car in for service. They couldn't explain why The battery died. Even with all the testing. No computer errors. Suggested to drive it and if it needed to come back they would request a new battery be put In. More

by traceydennis Verified Customer Verified Customer

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Quality Service, Happy customer Klaben Quicklane does solid work everytime. They are knowledgible, progressional, and customer centered. I will definitely be returning to Klaben Quic Klaben Quicklane does solid work everytime. They are knowledgible, progressional, and customer centered. I will definitely be returning to Klaben Quicklane for all of my mechanical needs. More

by zferg7722 Verified Customer Verified Customer

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oil change and check up They were wonderful! They listened to my concerns and requests as usual and were very polite and prompt. The waiting room is very nice and clean. They were wonderful! They listened to my concerns and requests as usual and were very polite and prompt. The waiting room is very nice and clean. More

by SHERIKAY11 Verified Customer Verified Customer

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I was in for an oil change I love my service writer Mona, and my salesman Michael Cooney they both take very good care of me. I love klaben ford Lincoln. I refer anyone I can I love my service writer Mona, and my salesman Michael Cooney they both take very good care of me. I love klaben ford Lincoln. I refer anyone I can to them. More

by RAISINRKS Verified Customer Verified Customer

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friendly, experienced team This service center has provided my vehicle with at least 10 years of friendly, experienced teamwork, even though it was not purchased at Klaben. I a This service center has provided my vehicle with at least 10 years of friendly, experienced teamwork, even though it was not purchased at Klaben. I am reassured that the replacement parts are correct and of the best quality. They are always willing to work with my schedule and to secure alternate transportation should I need it. The staff respectfully listens to my concerns and follows through on explaining the details of the problems to me. They treat my 2004 Taurus wagon with the same TLC and respect as they would a 2019 Lincoln! That's a class act! More

by MOOMABELL2 Verified Customer Verified Customer

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Great Service, as always. I love dealing with Joe at Klaben's Service center. He's always kind, and keeps me updated with when my car will be done. I work someplace where I can I love dealing with Joe at Klaben's Service center. He's always kind, and keeps me updated with when my car will be done. I work someplace where I can get parts and do normal maintenance/upkeep, but my car was recently in for a recall repair, and I had a couple things checked at the same time. Dealing with Klaben's service is always so simple, I just went ahead and had them do "The Works" and an alignment as well. They don't pressure me into any extra work that isn't necessary and they get it done quickly. More

by Sierra Guterba Verified Customer Verified Customer

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Great service and timely follow up. Joe and the entire Klaban staff work well with customers. Process used by Klaban gets customers in and out of service area quick and timely follow up. Joe and the entire Klaban staff work well with customers. Process used by Klaban gets customers in and out of service area quickly. More

by djvernyi Verified Customer Verified Customer

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A very positive experience, Klaben Ford is awesome! Klaben is first-class from its sales staff to its service department, in fact everyone you meet whether you're there to look at a new vehicle or have Klaben is first-class from its sales staff to its service department, in fact everyone you meet whether you're there to look at a new vehicle or have your vehicle serviced. More

by ROSEMARYT.NICHOLAS Verified Customer Verified Customer

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