Joe Gonzalez | Page 38

Happy but also disappointed Love the service but disappointed about having to pay for tire rotation now. Need to go back to tire rotation included in service. I come from Los Ang Love the service but disappointed about having to pay for tire rotation now. Need to go back to tire rotation included in service. I come from Los Angeles because of the service i use to get with the tire rotation included. More

by ART.SEPULVEDA Verified Customer Verified Customer

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Great Service The experience was great, made me feel at home, very welcoming , I would highly recommend this to the next person I meet. Can’t wait to go back. The experience was great, made me feel at home, very welcoming , I would highly recommend this to the next person I meet. Can’t wait to go back. More

by BIGOVENDING Verified Customer Verified Customer

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Missing car items, follow-up avoided How ironic is it to send an email to a Mark Christopher employee with the title “Internet Sales Manager” and you send an email via the internet and th How ironic is it to send an email to a Mark Christopher employee with the title “Internet Sales Manager” and you send an email via the internet and they don’t respond? Alex sold my husband and I a vehicle and when I had questions he didn’t respond to my email and avoided us when we returned to the dealership the next day. He was definitely there but managed to send his manager Joe to answer our questions and concerns. Joe did a great job answering our questions and concerns but our final inquiry was about a missing First Aid Kit as well as the tire wheel lock and tools that come with a vehicle’s spare tire. Joe indicated he would follow up and definitely get the items to us. This has not happened. I emailed Joe as well to follow up to our conversation, no response—absolutely disappointing. It has been over several business days and my next step is to reach out to the General Manager, BBB and other businesses, social media outlets that are designed to address consumer concerns/issues. More

by MN Verified Customer Verified Customer

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Awesome Courteous people all around. Great service department. All the representatives are awesome. I will always recommend Mark Christopher for their grea Courteous people all around. Great service department. All the representatives are awesome. I will always recommend Mark Christopher for their great service and dependability. Thanks More

by GRENETTA1234 Verified Customer Verified Customer

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Too long Truck was not ready for 1 -1/2 hr more than what was told. Should not take 9+ hours for an oil change and to put new tires on. Truck was not ready for 1 -1/2 hr more than what was told. Should not take 9+ hours for an oil change and to put new tires on. More

by Ggavavaggaga Verified Customer Verified Customer

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Great service experience The service people and manager with whom I dealt with were very honest, accommodating and fair. They went out of their way to finish the work on tim The service people and manager with whom I dealt with were very honest, accommodating and fair. They went out of their way to finish the work on time and arranged a late vehicle pickup for me. More

by Sergio Verified Customer Verified Customer

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Always a great experience...I drive 1.5+ hours to go here From service to sales everyone treats me with respect and courtesy Whether it’s a question I have for a part I need for a vehicle I need to purchase t From service to sales everyone treats me with respect and courtesy Whether it’s a question I have for a part I need for a vehicle I need to purchase this is a great dealership family owned and they treat their customers very well More

by snoskir3 Verified Customer Verified Customer

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Wonderful Car Buying Experience I HATE buying a car, it’s usually worse than going to the dentist. However, I was pleasantly surprised from the moment that my daughter and I walked o I HATE buying a car, it’s usually worse than going to the dentist. However, I was pleasantly surprised from the moment that my daughter and I walked onto the lot to when I left with my new “certified” used car. Everyone was friendly, knowledgeable, accommodating and a true pleasure to deal with. They listened to everything that I needed and were able to deliver what I desired. Mario was so nice to get me an In n Out burger for my growling stomach at lunchtime and took me to put gas in the car so I wouldn’t leave the lot with an empty tank. I would definitely buy another car from this dealership and plan on having any maintenance needed performed here instead of the dealer closer to my home. I really appreciate the attentiveness during the buying process from Joe and this was the best car buying experience I have had in 50 years. THANK YOU!!! More

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Great service TEAM was knowledgeable and patient in explaining options and benefits. Spent time with me to create best deal. My experience could not have been bette TEAM was knowledgeable and patient in explaining options and benefits. Spent time with me to create best deal. My experience could not have been better. I will definitely buy another vehicle from them. More

by Stephen Amato Verified Customer Verified Customer

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Getting my Chevy bolt EV Yesterday my father, my wife and myself, Had gone to see the Chevy bolt. The crew that worked with us were very professional and very straightforward. Yesterday my father, my wife and myself, Had gone to see the Chevy bolt. The crew that worked with us were very professional and very straightforward. I think that with the help of everyone, we all worked together and came to a good deal. More

by bryan.sunderland Verified Customer Verified Customer

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