Joe Valadao | Page 2

The service advisor was very accommodating and precise. Although, before the day we went to have my car serviced, another service advisor quoted me $657 for installation of my step bars/running boards. It’ Although, before the day we went to have my car serviced, another service advisor quoted me $657 for installation of my step bars/running boards. It’s a good thing we went there in person and find out it is less than we were quoted for. Thank you, Maita Toyota. More

by o_manansala Verified Customer Verified Customer

Report | Print

I am extremely disappointed with the service I received. The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally we The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally went in to get a quote for the taillight on the driver’s side, specifically the part located on the trunk where water was leaking inside. The employee who checked me in told me to go to the Parts Department to order the part, and said they would call me when it arrived. I spoke with them before leaving. However, that weekend I received a notification stating that I had missed my appointment, but the gentleman who told to me to speak to Parts told me I didn't need to stay and never checked me into my appointment even though I just needed a quote and to order the part. The following Tuesday, I spoke with the Parts Department, and they confirmed that the part was in. I scheduled an appointment for Saturday and asked for a labor estimate. They said I needed to speak with the Service team to get that information and attempted to transfer me, but the call was disconnected. I called the Service Appointment Department and explained that I needed a labor quote. I was told again to speak with Parts, which was confusing. I was then transferred to Roman, who said he couldn't help. So i called the Service Appointment team again, I spoke with Audria. Who sounded like she was annoyed I called. From the start, she sounded passive-aggressive and continually talked over me while I tried to explain the situation. She eventually said a technician could call me back with a quote, which was fine, but the interaction with her felt unnecessarily rude. Thankfully, the technician did call back and provided the needed information. On Saturday, I went in for the repair. They replaced the taillight, but not the portion on the trunk where condensation is clearly visible. Unfortunately, I drove off the the lot before examining the replacement, but noticed it when i arrived home. Now, I’ve paid over $400 for a part that didn’t need to be replaced, and the original issue still exists. After the confusion, miscommunication, and poor service, I feel I received the worst experience possible and still don’t have the correct repair completed. More

by julian_dalton1 Verified Customer Verified Customer

Report | Print

Maita Toyota has professional service advisors and technicians, who deeply care about excellent customer service. technicians, who deeply care about excellent customer service. More

by lhenry1224 Verified Customer Verified Customer

Report | Print

Service associate’s were very friendly. Follow-through was service was great and follow through great. It was a positive experience. Follow-through was service was great and follow through great. It was a positive experience. More

by BIEDERMANNDEBRA9 Verified Customer Verified Customer

Report | Print

The guy that helped me was very polite. And listened and gave me all the information that I needed for my vehicle. And gave me my options and more or less, the time that it was going to be And listened and gave me all the information that I needed for my vehicle. And gave me my options and more or less, the time that it was going to be completed. More

by elizabeteaguirre Verified Customer Verified Customer

Report | Print

Quick and friendly service advisor. God. Good good good good b b b b b God. Good good good good b b b b b More

by DAVIDNICOLELILY Verified Customer Verified Customer

Report | Print

The absolute best experience . From the moment I called the same day my concerns were addressed. Best service advisor Anthony Aldrete. From the moment I called the same day my concerns were addressed. Best service advisor Anthony Aldrete. More

by MYWEDDINGPASTOR Verified Customer Verified Customer

Report | Print

I have used Maita Toyota for over 20 years. The staff is always friendly and supportive. As a result I keep returning. Joe was fantastic and made sure I had transportation for the two days i The staff is always friendly and supportive. As a result I keep returning. Joe was fantastic and made sure I had transportation for the two days it took to service my car. More

by nlsinnwell Verified Customer Verified Customer

Report | Print

They provide great customer support. The agents are polite, professional and detail oriented. They demonstrate great communication skills when it comes to informing the customer at dif The agents are polite, professional and detail oriented. They demonstrate great communication skills when it comes to informing the customer at different points of the service/repair process. More

by wasiqg Verified Customer Verified Customer

Report | Print

Friendly, informative, professional, and didn't try to sell me anything I didn't need. I trust Maita Toyota!!! sell me anything I didn't need. I trust Maita Toyota!!! More

Report | Print