Joey Andrews | Page 17

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that Byron and Joey made your deal process smooth, professional, and straightforward. It's our goal to ensure that every step of your experience is as seamless and transparent as possible, and we're thrilled that we achieved that for you. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to the opportunity to serve you again in the future - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful review! We’re thrilled to hear that our team was able to understand and meet your needs effectively. At Jackson Acura, we pride ourselves on being personable and attentive to our customers’ goals, ensuring a satisfying and successful purchase experience. If you need any further assistance or have more questions, please don’t hesitate to reach out. Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your feedback. I apologize for the delay in responding and for the issues you encountered. And I’m sorry to learn about the issues you experienced with the refund process and the lack of communication from Joey. At Jackson Acura, we strive for transparency and excellent customer service at every stage of the buying process, and it's clear that we didn’t meet those standards in this case. I apologize for the frustration and irritation this has caused you. We appreciate your overall positive rating but would like to address your concerns directly to resolve any remaining issues. Please contact us so we can ensure that this matter is handled promptly and to your satisfaction. We'd appreciate the chance to earn and maintain your trust and business. Thank you very much for your feedback and for giving us the opportunity to improve. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We’re delighted to hear that Sergei provided outstanding service from start to finish. It’s wonderful to know that the referral from your family member, combined with Sergei’s dedication, helped you make the switch to Acura. At Jackson Acura, we aim to deliver exceptional service and make every customer feel confident in their decision. If you have any further questions or need assistance, please don’t hesitate to reach out. And enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words about Sergei and our team! We’re thrilled to hear that Sergei’s professionalism and helpfulness, along with the excellent service from the rest of our staff, made your experience a positive one. At Jackson Acura, we strive to provide top-notch service and ensure that our customers’ needs are met with the utmost care and attention. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you very much for your glowing recommendation! We're thrilled to hear that Chege provided you with such a professional and courteous experience. It’s wonderful to know that as longtime Acura fans, you plan to return to Jackson Acura for your future purchases. We're truly grateful for your loyalty and look forward to serving you again. If you need anything in the meantime, don't hesitate to reach out. Enjoy your new Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you so much for taking the time to share your experience! We're thrilled to hear that Paul Silverman and the entire team at Jackson Acura provided you with outstanding service and made the process of buying your second MDX so smooth and enjoyable. It's wonderful to know that Paul's dedication and professionalism helped ensure you were completely satisfied with your purchase. Your recommendation truly means the world to us, and we're so grateful for your continued trust in our dealership. We look forward to assisting you with any future vehicle needs. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic feedback! We're delighted to hear that Reggie made your experience so smooth and efficient. It's great to know that even with the drive, you found the service prompt and the team friendly. We’re committed to providing exceptional service, and it's rewarding to hear that we met your expectations. If you need anything else or have any questions, please feel free to reach out. We look forward to welcoming you back whenever you need a vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our dealership. Reggie Hammond is indeed a sales professional who prides himself on being helpful and customer-oriented. We're glad to know he made your visit a great one. If you need any further assistance, please don't hesitate to reach out. We look forward to welcoming you back in the future! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic feedback! We’re delighted to hear that your experience with our team, especially Sergei, was exceptional. It means a lot to us that you chose to drive 45 minutes past other dealerships to do business with Jackson Acura. Our goal is to provide top-notch service and make every visit as seamless as possible. We truly appreciate your recommendation and are grateful for your trust and loyalty. If you need any further assistance or have additional questions, please don’t hesitate to reach out. We look forward to welcoming you back! Warm Regards, Jackson Acura Team