Joey Desrosiers | Page 2

Profesionales tanto vendedores como financieros excelente servicios de atención al cliente y calidad en su carros servicios de atención al cliente y calidad en su carros More

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Pleasant and friendly. But...they tacked on almost $4,000 in "dealer accessories" that were not mentioned in the price. Nor were they mentioned when I said I was looking fo But...they tacked on almost $4,000 in "dealer accessories" that were not mentioned in the price. Nor were they mentioned when I said I was looking for "the Tacoma priced at $37,980." I felt mislead. More

by davidarlan Verified Customer Verified Customer

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Tuve una muy mala experiencia con Scoot, me hizo comprar garantías que yo no queria,me engañaron garantías que yo no queria,me engañaron More

by MARTINMARTINEZ670.MM Verified Customer Verified Customer

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Contacted sales by telephone , Ken helped answer all questions about vehicle advertised on website, he was extremely professional, friendly, while guiding me through the purchase process. Ken is an ass questions about vehicle advertised on website, he was extremely professional, friendly, while guiding me through the purchase process. Ken is an asset Toyota of Rockwall , who represents total integrity. However, my experience in dealing with finance (Scott) left me very displeased and stressed as items which I had specifically and carefully communicated that I did not want to purchase , was quietly "added" to the agreed purchase price of the vehicle, resulting in my having to drive back to the dealership the following Monday, to meet with the finance manager , who after reviewing the issues, took the necessary steps to correct the vehicle sales price to the correct amount. This experience with finance left me uncertain about the ethics of the finance dept. More

by dennisdickerson6 Verified Customer Verified Customer

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One of the biggest is this Toyota of Rockwall company I appreciate it very well thank goodness that i deal with this kind of people whose working with the company and their team. appreciate it very well thank goodness that i deal with this kind of people whose working with the company and their team. More

by rohulamin.amin12 Verified Customer Verified Customer

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I want to Thank Mr. Martin and Mr Boyd for their excellent service in helping us 🙏🏾❤️ Martin and Mr Boyd for their excellent service in helping us 🙏🏾❤️ More

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Chris Cook was my sales person(which you do not have listed below) We really enjoyed dealing with him. He went over and above to get us the deal we could accept. He was a very kind and caring person w listed below) We really enjoyed dealing with him. He went over and above to get us the deal we could accept. He was a very kind and caring person with lots of patience. He is the main reason for the sales. We enjoyed dealing with Toyota of Rockwall. Would recommend them for any car needs you might have. Excellent service from everyone involved. More

by charlotte.lambert19 Verified Customer Verified Customer

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Kasey was an excellent service advisor . . Very helpful . Arranged for me to have a ride home and to pick me up when car was ready. I especially have shared with my family and friends how . Very helpful . Arranged for me to have a ride home and to pick me up when car was ready. I especially have shared with my family and friends how U was called about needed repairs and how much each additional thing would cost. This was huge to me as I knew how much I needed before arriving to get my car. Excellent service and communication. Thank you so much. L.Hopkins More

by Lohop4321 Verified Customer Verified Customer

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Everyone was helpful & nice. Got the new fob programmed as quickly as possible. I’ll be back.when needed for service there. Got the new fob programmed as quickly as possible. I’ll be back.when needed for service there. More

by GENE968 Verified Customer Verified Customer

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TOYOTA OF ROCKWALL GREEN PACKAGE SCAM After three weeks of calling and emailing Toyota of Rockwall, starting on March 8th, about my issue regarding their Green Package scam on a recently purchased ca weeks of calling and emailing Toyota of Rockwall, starting on March 8th, about my issue regarding their Green Package scam on a recently purchased car and asking for their help, but getting a severe lack of basic customer service, I posted the below as a review. In less than 24 hrs, on March 29th, I was called by the sales manager, Corey Thomas, who said my review was really harsh and that if I took it down, I would have his word that he would remedy my wheels and PDR issue. Here we are, almost 6 weeks after he made a verbal commitment to make the situation right, and he has ignored my emails and phone calls asking him when he was going to follow though on his word. Be warned when working with this shady stealership! My original review… TOYOTA OF ROCKWALL GREEN PACKAGE SCAM When I was looking at vehicles, I was told that all cars came with a Green Package that included many items like wheel replacement or repair, paintless dent repair, tint repair, oil changes, etc. You can find this on all the window stickers on the lot. I was told that in no way could this package be removed from the sale as all cars had it and what a benefit it was to have these items. In February I reached out about the PDR and was told I don't have that listed on my car. I was told to call the guy who did the finance portion, as it must have been missed, and he said I did not have it so I asked him to speak with my salesman, who has stated even after the purchase that all of these items are included with all cars sold and the Green Package cannot be removed as it was on the sticker on the window. In March I hit a pothole, which bent my wheels, so I scheduled a time to come in to have it repaired or replaced, per the Green Package I was promised. I was called back two days later and told the wheels are not covered and to come get my car, yet the salesman texted me a picture of the items that were included with the Green Package and it states, "2 year replacement of damaged tire/wheel." I have reached out to Toyota of Rockwall with four emails to the Director of Finance and the Director of Used Cars over a 3 week period with no resolution or communication directly from these men. I even offered to come to them to discuss but nothing. Hoping this will help alert others of the scams they are pulling when you try to get service for the extras they tell you come with your purchase. Note: The oil changes are valid and I have been able to get those for free that was included with the Green Package. My salesman was wonderful during the sale and has also been behind me 100% with what was included but unfortunately, he cannot control what finance did after he passed me off to them. The man who did the financing called once after more than two weeks of me emailing everyone involved but I was not available. The day after I called him back and left a message and again two days after that, since he didn’t call back, but his voicemail was full so I sent an email to everyone again but still silence. More

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