John Beam | Page 3

We purchased a Certified Pre-Owned BMW that we located online from The BMW Store. Despite living out of state, we felt very comfortable working with John and Jemar and found the sales process to be very online from The BMW Store. Despite living out of state, we felt very comfortable working with John and Jemar and found the sales process to be very efficient and straightforward. More

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I came in to drive an M240, ended up buying a 330i. John was very helpful during the whole process. No pressure to buy a car. It was a very smooth transaction. was very helpful during the whole process. No pressure to buy a car. It was a very smooth transaction. More

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Very professional team, excellent service!!! The folks at the BMW Store are hands-down the best in the Midwest. John Beam knows his product and his team very well! He personally has gone the extr The folks at the BMW Store are hands-down the best in the Midwest. John Beam knows his product and his team very well! He personally has gone the extra mile to make sure my experience was nothing short of EXCELLENT. Susan was very patient with me in the walk-through and super knowledgeable about my car ….. Well done John, Susan and the BMW Store! More

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Hassel free & excellent customer service! The team at the BMW store make sure that your purchase is hassel free! This is my third BMW from them and it is always a pleasure. You get the complet The team at the BMW store make sure that your purchase is hassel free! This is my third BMW from them and it is always a pleasure. You get the complete package with service to finance to sales. Great job Dean, Jonathan, Joe (service advisor), and Eric (finance)!! More

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I am from Illinois and was looking for a pre-owned BMW for weeks Upon seeing one at The BMW Store in Cincinnati, OH I wasn't sure what to expect or being hesitant to purchase a vehicle five hours away, Jo for weeks Upon seeing one at The BMW Store in Cincinnati, OH I wasn't sure what to expect or being hesitant to purchase a vehicle five hours away, John made the process delightful and exceptional. Providing me additional detail photos , constant communication about the vehicle's condition and maintenance. And when i found some irregularities, he got them fixed ( vin label was badly scratched, so he did ordered a new one). Given John professionalism and candor, I was confident I found the right vehicle. He offered me a shuttle service too. A really great experience Lurie L 01.29.20 More

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I came in to look at a used X5. John Beam showed me the SUV. He had me drive the vehicle around the Kenwood area explaining the benefits and options of the BMW. He answered all of my questions and was incr SUV. He had me drive the vehicle around the Kenwood area explaining the benefits and options of the BMW. He answered all of my questions and was incredibly professional and interesting to talk to. He was direct, honest and very knowledgeable. Overall a really great experience! More

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Bought a used car, felt like I "New Car" customer I traveled across two states because The BMW Store had a somewhat rare used car I wanted and I was having a hard time finding one closer to home. I w I traveled across two states because The BMW Store had a somewhat rare used car I wanted and I was having a hard time finding one closer to home. I was nervous about purchasing a car "sight unseen," but John assured me the car was in great shape, but I'd probably need tires soon (100% correct and truthful). John even drove to the airport to pick me up. I found one minor problem with the car (broken hinge on one of the storage compartments), and the service department fixed the problem while I was finishing up the paperwork. I also needed a front bracket for my license plate and they had it installed in a matter of minutes. I also appreciated that John was up front about the vehicle I was considering trading in, and told me I'd probably get a better price to sell it on my own. I've never purchased a new car before, but John and the team made me feel like I was buying a brand new $80,000 BMW. They topped off the tank with Premium Fuel, detailed the car, and gave me some free BMW swag from their gift shop. Jemar in the finance department had all the paperwork finished up while I was on my test drive and answered all of my questions. Since I would be registering the car in a different state he helped guide me through that process. I was very happy with the overall process, the price of the car was fair, and lower than any other similar cars in the country. I would be happy to do business with The BMW Store in Cincinnati again. More

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Happy with my 2019 BMW X3 I hate the car buying process, which is why I have driven my 2005 Lexus ES 330 for the past 10 years. I was very nervous about buying a new car but Jo I hate the car buying process, which is why I have driven my 2005 Lexus ES 330 for the past 10 years. I was very nervous about buying a new car but John made the experience so incredible. He has very “no pressure” approach and a calm demeanor. He found me the vehicle I wanted, in my price range. I couldn’t be happier! Jamar in financing was also excellent! Very personable, and explained everything thoroughly! More

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Weak Customer Service I was attracted to a certified used car advertised in the auto trader. There was a discrepancy of $1,000 between the sticker and the advertised price. I was attracted to a certified used car advertised in the auto trader. There was a discrepancy of $1,000 between the sticker and the advertised price. My salesman, John Beam was courteous, but he said that BMW has nothing to do with what autotrader prints or advertises. The car was less of a value than I had expected but I went through with the purchase anyway. It was my hope to get the dealership to take the money I overpaid and make a donation to Children’s Hospital in that amount. Up until I signed the paperwork that seemed like a discussion they were willing to have. Radio silence on that front since. As another reviewer pointed out Jamari DeBose comes off as arrogant in a way, disinterested and aloof in other ways. He could smile, but maybe he hates his position. God help you if you have to speak with Brooke in service. She is immature, ill mannered, curt, and lacking in most skills an employer would desire in front line customer service. Service is expensive and slow. More

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“Good and Not So Good” I bought a 2015 X1 form this dealership. The salesperson John was very good. He was courteous, respectful, and very honest. However, I cannot same the I bought a 2015 X1 form this dealership. The salesperson John was very good. He was courteous, respectful, and very honest. However, I cannot same the same thing about the business manger. This guy spent a long time trying to sell me all this extra service contracts. He was somewhat arrogant and acted and talked as if I was lucky to be there buying a car from him. He tried to discourage me from ever taking the car anywhere other than their service department. He acted as if I was some idiot who had never driven a “Luxury Car” before. ( I worked for years as an automotive engineer and have owned Lexus and Audi’s in the past ). He talked about the great service that they have in picking up the car for service from customer’s home and bringing it back but never once did anyone even offer to help me get the car to my home. I am somewhat disappointed. More

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