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John Cate
John Cate at Lexus of Chattanooga

John Cate

Lexus Service Advisor 423-499-9095

Lexus of Chattanooga

2135 Chapman Rd
Chattanooga, TN 37421

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5.0
70 Reviews
5.0

70 Reviews

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70 Reviews of John Cate

November 09, 2026

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Employee Rating

Needless to say ,I was so excited to see my car looking like me again !!!!! Thank you very much !!!!!!! Teresa Gafdis More

by gaddisteresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Hatfield, Ryan Kennedy, Maria Gains, Andrea Mashburn, Cody Skipper, Alex Bales

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Nov 09, 2026

gaddisteresa responded

Sorry I meant looking like NEW again !!!

November 02, 2026

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Employee Rating

I had a great experience with the service department from start to finish. John Cate is a professional manager that always makes you feel like the only customer you have! More

by KEVIN SANDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colton

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September 13, 2026

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Exceptional customer service. They are always willing to address any issues and very prompt in returning calls and scheduling appointments. More

by Becky Watson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 07, 2026

Lexus of Chattanooga responded

Thank you, Becky! Knowing you can count on our team for attentive care and prompt communication means so much. We appreciate your trust in Lexus of Chattanooga and look forward to taking care of you again!

August 03, 2026

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John is excellent in the service department. They always keep my car in perfect order and always have a loaner car if I need it. Would not take my car anywhere else for service. More

by jonathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 03, 2026

Lexus of Chattanooga responded

Jonathan, thank you so much for the wonderful review! We are delighted to hear that John consistently provides excellent service and helps keep your vehicle in perfect order. We are also glad our loaner vehicle service has made your visits more convenient. Your trust and loyalty mean so much to everyone at Lexus of Chattanooga, and we look forward to caring for your vehicle for many years to come!

July 17, 2026

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Very prompt and on time… and very friendly. All info explained with great detail!great service. More

by danahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Hatfield, Ryan Kennedy, Maria Gains, Andrea Mashburn, Cody Skipper, Alex Bales

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Jul 20, 2026

Lexus of Chattanooga responded

Thank you so much! We’re glad to hear your service visit was prompt, friendly, and right on time. It’s wonderful to know everything was explained clearly and in detail. We truly appreciate you choosing Lexus of Chattanooga!

June 08, 2026

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Employee Rating

They are always very courteous and thorough when servicing my vehicle. I appreciate their personalized care and attention to detail. More

by jvscs
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Print
Jun 22, 2026

Lexus of Chattanooga responded

Thank you so much for the wonderful review! We’re grateful to hear that our team continues to provide courteous, thorough service with personalized care and attention to detail. We truly appreciate your trust in Lexus of Chattanooga and look forward to serving you again!

April 10, 2026

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John Cate was very helpful in deciding what services I needed now and what services could be handled another time. More

by wfbrown3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 21, 2026

Lexus of Chattanooga responded

Thank you for sharing your experience! We’re so glad John Cate was able to guide you through your service needs and help prioritize what was most important. We truly appreciate your trust in our team and look forward to taking care of you again at Lexus of Chattanooga!

April 03, 2026

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Awesome and professional service. John Cate is tops with personalized service. He delivers and if he tells you the problem he also tells you the solution! I give him a 5 star rating. More

by Leonard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Hatfield, Allie McKamey

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Apr 06, 2026

Lexus of Chattanooga responded

Leonard, thank you so much for your kind words! We’re glad to hear you had an awesome and professional experience. John Cate will truly appreciate the recognition. He takes great pride in providing personalized service and making sure every guest understands both the problem and the solution. We’re grateful for your trust in Lexus of Chattanooga and look forward to taking great care of you again!

September 30, 2025

Dealership Rating
Employee Rating

Fred was wonderful throughout the whole buying process and made it easy! It was a pleasure to work with him. More

by jph
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fred Fortson, Michael Platt

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Oct 02, 2025

Lexus of Chattanooga responded

Thank you for sharing your experience! We’re so glad Fred made your car-buying process smooth and enjoyable. He truly loves helping our guests feel confident every step of the way. We’ll be sure to pass along your kind words—he’ll be thrilled!

January 06, 2025

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Employee Rating

I’ve visited many Dealerships and they’re all good but Lexus of Chattanooga by far exceeds them all. They really care about you and your vehicle More

by emendes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Gains, Andrea Mashburn, Cody Skipper

Print
Jan 07, 2025

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re thrilled to hear that Lexus of Chattanooga exceeded your expectations. Providing exceptional care for both you and your vehicle is our top priority, and we’re so glad that our team made a lasting impression. Your feedback means the world to us, and we’re grateful for your trust. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

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