John Cate
John Cate at Lexus of Chattanooga

John Cate

Lexus Service Advisor 423-499-9095

Lexus of Chattanooga

2135 Chapman Rd
Chattanooga, TN 37421

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5.0
67 Reviews
5.0

67 Reviews

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67 Reviews of John Cate

August 03, 2026

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Employee Rating

John is excellent in the service department. They always keep my car in perfect order and always have a loaner car if I need it. Would not take my car anywhere else for service. More

by jonathan
Service Price Transparency
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Recommend Dealer
Yes
Aug 03, 2026

Lexus of Chattanooga responded

Jonathan, thank you so much for the wonderful review! We are delighted to hear that John consistently provides excellent service and helps keep your vehicle in perfect order. We are also glad our loaner vehicle service has made your visits more convenient. Your trust and loyalty mean so much to everyone at Lexus of Chattanooga, and we look forward to caring for your vehicle for many years to come!

July 17, 2026

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Very prompt and on time… and very friendly. All info explained with great detail!great service. More

by danahan
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Recommend Dealer
Yes
Jul 20, 2026

Lexus of Chattanooga responded

Thank you so much! We’re glad to hear your service visit was prompt, friendly, and right on time. It’s wonderful to know everything was explained clearly and in detail. We truly appreciate you choosing Lexus of Chattanooga!

June 08, 2026

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They are always very courteous and thorough when servicing my vehicle. I appreciate their personalized care and attention to detail. More

by jvscs
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Recommend Dealer
Yes
Jun 22, 2026

Lexus of Chattanooga responded

Thank you so much for the wonderful review! We’re grateful to hear that our team continues to provide courteous, thorough service with personalized care and attention to detail. We truly appreciate your trust in Lexus of Chattanooga and look forward to serving you again!

April 10, 2026

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John Cate was very helpful in deciding what services I needed now and what services could be handled another time. More

by wfbrown3
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 21, 2026

Lexus of Chattanooga responded

Thank you for sharing your experience! We’re so glad John Cate was able to guide you through your service needs and help prioritize what was most important. We truly appreciate your trust in our team and look forward to taking care of you again at Lexus of Chattanooga!

April 03, 2026

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Awesome and professional service. John Cate is tops with personalized service. He delivers and if he tells you the problem he also tells you the solution! I give him a 5 star rating. More

by Leonard
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Recommend Dealer
Yes

Other Employees Tagged: Randy Hatfield, Allie McKamey

Apr 06, 2026

Lexus of Chattanooga responded

Leonard, thank you so much for your kind words! We’re glad to hear you had an awesome and professional experience. John Cate will truly appreciate the recognition. He takes great pride in providing personalized service and making sure every guest understands both the problem and the solution. We’re grateful for your trust in Lexus of Chattanooga and look forward to taking great care of you again!

September 30, 2025

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Fred was wonderful throughout the whole buying process and made it easy! It was a pleasure to work with him. More

by jph
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Recommend Dealer
Yes

Other Employees Tagged: Fred Fortson, Michael Platt

Oct 02, 2025

Lexus of Chattanooga responded

Thank you for sharing your experience! We’re so glad Fred made your car-buying process smooth and enjoyable. He truly loves helping our guests feel confident every step of the way. We’ll be sure to pass along your kind words—he’ll be thrilled!

January 06, 2025

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I’ve visited many Dealerships and they’re all good but Lexus of Chattanooga by far exceeds them all. They really care about you and your vehicle More

by emendes
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Recommend Dealer
Yes
Jan 07, 2025

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re thrilled to hear that Lexus of Chattanooga exceeded your expectations. Providing exceptional care for both you and your vehicle is our top priority, and we’re so glad that our team made a lasting impression. Your feedback means the world to us, and we’re grateful for your trust. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

October 24, 2024

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I am very pleased with my entire experience at Lexus. Fred Fortson looked out for us from start to finish. He made everything effortless, quick and easy. The entire sales dept is so kind and friendly. Jo More

by Epiphanyhouston
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Fred Fortson , Josiah Sadek

Oct 24, 2024

Lexus of Chattanooga responded

Thank you so much for your wonderful feedback! We’re thrilled to hear about your positive experience at Lexus of Chattanooga. It’s fantastic that Fred and Josiah provided you with such attentive and efficient service. We’re grateful for your loyalty over the past 15 years, and we truly appreciate your trust in our team. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to continuing to serve you!

October 20, 2024

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We had the best experience ever with our salesman, Ralph Paty! He was great from the start all the way to the end! Go see him if you want the best deal! Five stars only because we can't give more! More

by Valerie Brock
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
Oct 22, 2024

Lexus of Chattanooga responded

Thank you so much, Valerie, for sharing your fantastic experience! We're thrilled to hear that Ralph Paty provided top-notch service from start to finish. Your kind words mean the world to us, and we're glad Ralph made your visit so memorable. We’ll be sure to pass along your compliments to him! If you ever need anything in the future, don’t hesitate to reach out. Enjoy your new vehicle, and thank you for the five-star (and more!) recommendation!

April 25, 2024

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Excellent service. Great attention to quality and detail! The body shop could have turned over my vehicle, but was not satisfied with the work and reworked a portion o More

by Wade
Service Price Transparency
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Recommend Dealer
Yes
Apr 25, 2024

Lexus of Chattanooga responded

Thank you for sharing your experience with us! At Lexus of Chattanooga, we take great pride in providing excellent service and ensuring the highest quality standards are met. We're thrilled to hear that our body shop team went above and beyond to ensure your satisfaction by reworking a portion of the repairs until they achieved perfection. Your vehicle looking brand new is our ultimate goal, and we're delighted to have exceeded your expectations. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. Thank you for choosing Lexus of Chattanooga!

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