John Cordell
John Cordell at BMW of Westlake

John Cordell

Service Director

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
343 Reviews
4.8

343 Reviews

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343 Reviews of John Cordell

January 23, 2026

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Employee Rating

Brought the car in due to a recall! I also told the service manager about a strange noise in the front end of my X5 and they told me of a bad tie rod that was causing that! They repaire More

by Armond Girardi Jr
Service Price Transparency
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Recommend Dealer
Yes
Jan 26, 2026

BMW of Westlake responded

Armond , we're happy to hear you had such a positive experience with our team!

January 22, 2026

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Brittany makes dealing with a car dealership calming and less…root canal(ish). She has always excelled at making the customer feel appreciated and valued. More

by MDS
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Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick

Jan 24, 2026

BMW of Westlake responded

Thank you for your kind words and this wonderful review!

January 21, 2026

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Good service overall. Great staff. One comment is car not driving like before vibrates when going over 60 mph now. Was not like this prior to evaluation and tire change More

by JBABAA87
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Recommend Dealer
Yes

January 18, 2026

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I always have great service top night service organization. Love these people love the dealership wouldn’t go anywhere else More

by Jmanco
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Recommend Dealer
Yes
Jan 20, 2026

BMW of Westlake responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 13, 2026

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I was very pleased with the service I received at BMW Westlake. Attentive, answered all my questions, found me the best deal, and took great care of of my vehicle More

by cjklym
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Recommend Dealer
Yes
Jan 15, 2026

BMW of Westlake responded

We are so happy to read such a great review about BMW of Westlake!

January 12, 2026

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Everyone is very courteous, knowledgeable and helpful -- I always look forward to my next visit! More

by BRITTAINY85
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Recommend Dealer
Yes
Jan 14, 2026

BMW of Westlake responded

Brittainy, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Westlake!

January 07, 2026

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4th car that I’ve purchased from bmw of Westlake. They’ve always been great with me. Ask for Nez he’s very knowledgeable and knows his cars!! More

by Amf201985
Sales Price Transparency
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Recommend Dealer
Yes
Jan 09, 2026

BMW of Westlake responded

Thank you for your kind words and this wonderful review!

December 17, 2025

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The service is great. The people are great. Service I can trust. They have been very helpful. If you have a bmw this is the place for service! More

by ZAUBI
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Recommend Dealer
Yes
Dec 20, 2025

BMW of Westlake responded

We are so happy to read such a great review about BMW of Westlake!

December 16, 2025

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Not very friendly, confusing when talking to. Unnecessary video. Didn’t respond when main contact out. Not a fan More

by KELLI.CLAVI
Service Price Transparency
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Recommend Dealer
No
Dec 19, 2025

BMW of Westlake responded

We appreciate you bringing this experience to our attention. I will ask our service manager, John Cordell, to reach out to you.

November 25, 2025

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Employee Rating

Cory and the dealership were great to work with and I will definitely be returning for future needs. More

by DANIELJTHOMPSON18
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Recommend Dealer
Yes

Other Employees Tagged: Cory McConville

Nov 27, 2025

BMW of Westlake responded

Hi Daniel, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

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