John Cordell
John Cordell at BMW of Westlake
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John Cordell | Page 2

Service Director

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
209 Reviews
4.8

209 Reviews

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209 Reviews of John Cordell

November 10, 2023

Dealership Rating
Employee Rating

The process moved quickly and smoothly from the beginning. I was checked in by a very nice young man, out the door quickly and my SUV was ready before I expected! More

by RCHRISTOFF1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick

Nov 10, 2023

BMW of Westlake responded

Thanks for the positive review!

November 08, 2023

Dealership Rating
Employee Rating

I have always been pleased with the service at Westlake BMW. They are friendly and treat people with respect. More

by GRAFTONGARDENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory McConville

Nov 08, 2023

BMW of Westlake responded

Thanks for the positive review!

November 03, 2023

Dealership Rating
Employee Rating

Slow……. almost 2 hours to put One new tire on.. No communication while car was in the service department. You should always let the customer know where they’r More

by EXPLOSIVE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 03, 2023

BMW of Westlake responded

Thanks for letting us know about your experience. We're sorry to see this happened and we'll be sure to address your comment with the team.

October 29, 2023

Dealership Rating
Employee Rating

Excellent service, great staff . Britney , John …. I wish I can remember the other names . They are all awesome. Thanks ! More

by TarekDbouk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2023

BMW of Westlake responded

Thanks for the great review about the team!

October 23, 2023

Dealership Rating
Employee Rating

Quick and efficient as always. Job was completed sooner than expected and promised by the agent. More

by Ray Z
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2023

BMW of Westlake responded

Thanks for the positive review!

October 12, 2023

Dealership Rating
Employee Rating

I specifically purchased a BMW because of my experience with my pre-owned BMW at this dealership. They have gone above and beyond anything you could expect. I will be buying my children's first cars from h More

by ZACHARIA MCELWAIN
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Oct 12, 2023

BMW of Westlake responded

We appreciate the positive review!

September 30, 2023

Dealership Rating
Employee Rating

Brittany was so helpful and professional. The best experience I can’t but thank her More

by Kissamd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

BMW of Westlake responded

Thanks for the awesome review about Brittaney!

September 28, 2023

Dealership Rating
Employee Rating

Friendly, courteous people the facility is Always clean and they do a good job I always leave Satisfied More

by DGDUNSTAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2023

BMW of Westlake responded

Thank you for the great review!

September 28, 2023

Dealership Rating
Employee Rating

The staff is always friendly. The work gets completed on time. The facility is in a convenient location. More

by David T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2023

BMW of Westlake responded

Thanks for the positive review!

September 16, 2023

Dealership Rating
Employee Rating

Was very pleased with Brittany’s concern to try and help me get car back fast. More

by JJCARUSO1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, Jeff Hughes

Sep 18, 2023

BMW of Westlake responded

Thanks for the awesome review about Brittaney!

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