John Cordell
John Cordell at BMW of Westlake

John Cordell | Page 10

Service Director

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
352 Reviews
4.8

352 Reviews

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352 Reviews of John Cordell

December 03, 2024

Dealership Rating
Employee Rating

I always have a pleasant experience with BMW westlake. Fast and courteous. Love the loaner program as well. More

by John L BMW
Service Price Transparency
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Recommend Dealer
Yes
Dec 06, 2024

BMW of Westlake responded

Hi John, we are very happy to have provided you with such a positive experience!

December 03, 2024

Dealership Rating
Employee Rating

Excellent customer service. I Love the videos showing me exactly what's going on with my car. More

by THURMAN.CAMPBELL721
Service Price Transparency
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Recommend Dealer
Yes
Dec 06, 2024

BMW of Westlake responded

Hello Thurman, thank you; we appreciate your feedback!

December 02, 2024

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Matthew was very attentive and pleasant even though my vehicle wasn't able to be fixed. More

by LMCDOWELL
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Recommend Dealer
Yes

Other Employees Tagged: Mathew Povroznik

December 02, 2024

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Employee Rating

My car died after being serviced at this dealership. I had to have it towed there and have had to call multiple times to try to get information, and after 5 days, still no idea what is wrong with my ca More

by KTMC9292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 03, 2024

BMW of Westlake responded

We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience.

November 26, 2024

Dealership Rating
Employee Rating

I love working with Service at BMW of Westlake, but their sales team could be more competitive with other dealerships. More

by SAMMANSOUR5
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Andrew Shaw

Nov 30, 2024

BMW of Westlake responded

It's experiences like yours that really keep us motivated!

November 25, 2024

Dealership Rating
Employee Rating

There’s nothing nice that I have to say. This was UNPLEASANT Uncomfortable Unattractive Unlikable uncaring unprofessional EXPERIENCE. I don’t even understand how my husband came back here wh More

by DUNCANC928
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Chris

Nov 27, 2024

BMW of Westlake responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

November 24, 2024

Dealership Rating
Employee Rating

The service department is the best. Brittaney is just absolutely amazing. Couldn't ask for a better experience. More

by NAHHH
Service Price Transparency
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Recommend Dealer
Yes
Nov 26, 2024

BMW of Westlake responded

Your wonderful feedback and rating mean a lot to us.

November 22, 2024

Dealership Rating
Employee Rating

Always efficient, friendly service with a nice car wash. Dealership shop was always clean as was the waiting area with refreshments!! More

by pattysue523
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 25, 2024

BMW of Westlake responded

Pattysue, thank you for sharing your positive experience!

November 19, 2024

Dealership Rating
Employee Rating

Great facility, great staff. They have all the latest products and services that bmw offers More

by llabenz
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tom Tunnell, Mathew Povroznik

Nov 22, 2024

BMW of Westlake responded

Thank you for sharing your positive experience!

November 17, 2024

Dealership Rating
Employee Rating

Easy to deal with and competitively priced. Always do it right the first time. Good to buy from too! More

by rgneumann17
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 19, 2024

BMW of Westlake responded

We are very happy to have provided you with such a positive experience!

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