John Cordell
John Cordell at BMW of Westlake

John Cordell | Page 11

Service Director

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
352 Reviews
4.8

352 Reviews

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352 Reviews of John Cordell

November 15, 2024

Dealership Rating
Employee Rating

Brittany , John …. . superb service . Might be the main reason I still own a BMW. Brittany did a marvelous job this last repair on car . They refunded me for a previou More

by TarekDbouk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

BMW of Westlake responded

Tarek, we're so glad that we were able to go above and beyond your expectations! Hi Tarekdbouk, we are very happy to have provided you with such a positive experience!

November 14, 2024

Dealership Rating
Employee Rating

Everyone was very nice professional. The car was timely. Repaired all communications were also timely. More

by MARGOLISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

November 13, 2024

Dealership Rating
Employee Rating

People at Westlake BMW are very courteous, knowledgeable and helpful. Sometimes they go out of their way to take care of me even without an appointment. I can’t ask for any more than that More

by NATEMANSOUR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, Cory McConville , Andrew Shaw

Nov 14, 2024

BMW of Westlake responded

Thank you so much for the positive review!

November 11, 2024

Dealership Rating
Employee Rating

This dealership is always consistent. Perfect, accurate, organized and always comes through for the customer. Very respectful of their customers and honest. More

by MLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2024

BMW of Westlake responded

Hi Marie, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

November 11, 2024

Dealership Rating
Employee Rating

Clean. Got some major rim damage from their wash bay. Never asked me if I even wanted the car washed More

by PTJT100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, Jeff Hughes, Cory McConville , Andrew Shaw

Nov 13, 2024

BMW of Westlake responded

We regret to hear that you had this experience with us. I will ask our service manger, John Cordell to reach out to you to discuss this issue.

November 03, 2024

Dealership Rating
Employee Rating

The dealership is very professional and clean They all were very knowledgeable and helpful I will definitely go there for my next car More

by OFFTHEWALLSOCCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2024

BMW of Westlake responded

Thank you; we appreciate your feedback!

November 02, 2024

Dealership Rating
Employee Rating

Cory was very helpful and professional. Advised us if any further action or repairs were needed. More

by RWDEES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2024

BMW of Westlake responded

We are very happy to have provided you with such a positive experience!

October 31, 2024

Dealership Rating
Employee Rating

This dealership is great. The service team is very helpful and always efficient and friendly. More

by RICHARD.MCCLANAHAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 02, 2024

BMW of Westlake responded

Hi Richard, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

October 29, 2024

Dealership Rating
Employee Rating

On time and efficient. The people I dealt with were very professional. Great job. Thanks More

by MPMCCONNELL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 02, 2024

BMW of Westlake responded

Thank you so much for your positive comments about BMW of Westlake!

October 26, 2024

Dealership Rating
Employee Rating

John, Michael, and Ian all did an amazing job! Impeccable service from start to finish. More

by mcmilefchik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 01, 2024

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

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