John Lakes | Page 10

Very knowledgeable and professional staff. All my needs where met and I will definitely be back again in the near future. All my needs where met and I will definitely be back again in the near future. More

by bkenio Verified Customer Verified Customer

Report | Print

A few weeks ago while my husband was there to get an oil change on his car. He was told that he needed a new battery. And it would cost around 200. He made an appointment and was at the dealership this past change on his car. He was told that he needed a new battery. And it would cost around 200. He made an appointment and was at the dealership this past Saturday morning. He was told told that It would cost around 350. Which is it?? His time was wasted. And the drive was an hour away. He thought that it would cost him around 200. This is why he chose to go back to the dealership. We bought our car there. We always go there to get our oil change done. We never had issues. More

Report | Print

Outstanding service , best dilership , expertise like nowhere else. Helpful knowledgeable staff and they take care of their customer needs. Overall big 100% nowhere else. Helpful knowledgeable staff and they take care of their customer needs. Overall big 100% More

Report | Print

I had a terrible experience, needing to return numerous times to have things put back that were not after the initial repair, fixed, or replaced. I had to bring my car in an additional 4 times for repairs times to have things put back that were not after the initial repair, fixed, or replaced. I had to bring my car in an additional 4 times for repairs because things were not secured or done properly the first time. I was comped for gas and spoke to managers but have never had such poor service done on my car with the lack of detail and ensuring things are done correctly and the issue is fixed by the mechanics. More

by mnkissel12 Verified Customer Verified Customer

Report | Print

No thanks why you you force me to? Just doesn’t make any sense to me Just doesn’t make any sense to me More

by bobbyoz Verified Customer Verified Customer

Report | Print

Luci was very through and very good at getting in and out quickly; she went over what was done and what needed to be done next time quickly; she went over what was done and what needed to be done next time More

by aneugent Verified Customer Verified Customer

Report | Print

Top notch service! Done right the first time and they keep you informed every step of the way. Done right the first time and they keep you informed every step of the way. More

by JIM_campbell63 Verified Customer Verified Customer

Report | Print

N/A N/A N/A N/A N/A N/A N/A N/A More

by STERMANP Verified Customer Verified Customer

Report | Print

Joshua in service was excellent. Traveling from PA and my battery was going dead . Joshua took me right in and in 1 hour I had a new battery and the car was washed. Thank you again f Traveling from PA and my battery was going dead . Joshua took me right in and in 1 hour I had a new battery and the car was washed. Thank you again for the excellent service, More

by karensheriff4 Verified Customer Verified Customer

Report | Print

Wouldn’t honor the new car service agreement, which covers oil changes for 2 years. Despite being more than 5 months since my previous oil change, despite being over 5k miles since my last change, the covers oil changes for 2 years. Despite being more than 5 months since my previous oil change, despite being over 5k miles since my last change, the company wouldn’t honor Honda’s new car service agreement. They make up a new rule that you must be under 15% oil life. Well those things can be wrong. My system currently has an error message related to the driver assist that Honda couldn’t be fixed after leaving the car with Honda. Three Hondas in a row, four within my family, it will be our last ones. More

Report | Print