John Lane
John Lane at Colonial West Chevrolet of Fitchburg

John Lane

Business Development Representative

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

5.0
149 Reviews
5.0

149 Reviews

Write a Review

Dealership Experience

16 yrs, 4 mos

Industry Experience

38 yrs, 4 mos

149 Reviews of John Lane

April 24, 2026

Dealership Rating
Employee Rating

Shelly and Pam very accommodating scheduling my appointment. Work was performed efficiently and on time. Great service as always! More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere, Shelley Dupre

Apr 24, 2026

Colonial West Chevrolet of Fitchburg responded

It’s wonderful to hear that Shelley and Pamela made scheduling so smooth. We’re glad your Impala service was efficient and completed on time. We look forward to assisting you again soon! Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

April 16, 2026

Dealership Rating
Employee Rating

I have had a great experience buying my Jeep they are friendly. And the repair shop repaired my Jeep in a timely manner. I would highly recommend them. More

by Faith Dufresne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 16, 2026

Colonial West Chevrolet of Fitchburg responded

We’re thrilled that our sales team made your used Jeep Grand Cherokee purchase friendly and that our service department handled your repairs promptly. Thank you for recommending us. Enjoy every mile in your Jeep! Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

April 11, 2026

Dealership Rating
Employee Rating

John lane and Rob were awesome to deal with, no sales pressure an Rob had thorough knowledge of the truck and all its infotainment features, I would definitely use colonial west again for any purchase More

by sydlowskidesign
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Silvera, Robby Dodd

Apr 11, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing this great news. It’s wonderful that John made your Chevrolet Tahoe purchase pressure-free and walked you through all the infotainment features. We look forward to helping you again on your next visit. Enjoy your new Tahoe! Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

April 07, 2026

Dealership Rating
Employee Rating

Thanks for your support and understanding you are guys doing a great job and knowing that More

by Marie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Locher, Robert Wheeler

Apr 07, 2026

Colonial West Chevrolet of Fitchburg responded

It’s rewarding to hear that our support and understanding met your expectations when you purchased your Chevrolet Equinox. We look forward to assisting you with any future needs as you enjoy your vehicle. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

February 13, 2026

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Employee Rating

Brought my car in for its first oil and filter change and Pam greeted me with a pleasant smile. Great service at Colonial West as always! More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2026

Colonial West Chevrolet of Fitchburg responded

Thanks for letting us know how everything went! I'm pleased to hear that Pam provided you with a pleasant experience during your first oil and filter change. I appreciate your kind words, and we look forward to serving you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 07, 2026

Dealership Rating
Employee Rating

I first spoke with John Lane over the phone while driving in to see if I could look at a vehicle. He was more than happy to help and even started running numbers for me right away. Once I arrived, Rob Dodd t More

by derekrpeto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robby Dodd

Feb 07, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Derek! I'm thrilled to hear about your positive experience with John and Rob at Colonial West Chevrolet of Fitchburg. It's great to know that we made the car-buying process enjoyable for you. We appreciate your kind words and look forward to assisting you and your friends in the future. Enjoy your new truck! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 04, 2026

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Employee Rating

I want to thank the whole team at Colonial West in Fitchburg Ma. I have never experience the service that I received. I went in there and I had a price range and a monthly payment plan and they met my More

by rgoguen55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 05, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I am thrilled to hear that you had such a positive experience at Colonial West Chevrolet of Fitchburg. It’s great to know that our team, especially Shelby, made you feel at home and helped you find a vehicle that fits your needs. We appreciate your recommendation and look forward to welcoming you back in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 04, 2026

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Employee Rating

Sales staff was very helpful and patient with all the questions I had. Dealership worked hard to make a great deal on the truck I bought would recommend sales team Robby and Jason. More

by aaronchase69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robby Dodd

Feb 05, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Aaron! I am thrilled to hear that our sales staff, Robby and Jason, were helpful and patient with your questions at Colonial West Chevrolet of Fitchburg. It's fantastic that we could work hard to get you a great deal on your truck! We truly appreciate your recommendation and look forward to seeing you again. Enjoy your new truck! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 29, 2025

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Employee Rating

Coby was excellent in every step of the process. He kept us informed every way during the sale, he even reach out several tines to insure we were satisfied. As for the dealership, they were were al More

by Edineen1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Silvera, Jeff Chandler , Coby Smart

Dec 29, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Edineen! I'm thrilled to hear that Coby provided you with excellent service throughout your car-buying experience at Colonial West Chevrolet of Fitchburg. It's great to know that you found the process to be the easiest you've ever had. I truly appreciate your recommendation, and we look forward to welcoming you back for any future needs. Enjoy your new vehicle! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 13, 2025

Dealership Rating
Employee Rating

Shelly was great scheduling my appointment. All service was performed on time at a reasonable price. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Shelley Dupre

Dec 13, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that Shelly was able to assist you with scheduling your appointment and that your service was performed on time and at a reasonable price. We appreciate your kind words and look forward to seeing you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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