John Lane
John Lane at Colonial West Chevrolet of Fitchburg

John Lane | Page 10

Business Development Representative

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

5.0
149 Reviews
5.0

149 Reviews

Write a Review

Dealership Experience

16 yrs, 4 mos

Industry Experience

38 yrs, 4 mos

149 Reviews of John Lane

November 16, 2022

Dealership Rating
Employee Rating

Colonial West Chevrolet has the most helpful and concerned employees about a customer's needs. Best dealership to deal with. More

by karen.ribeiro.391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Edison DaCosta, Christopher Taylor, Angie Shepherd, Jacqueline Quinlan, Jeff Chandler , Shelley Dupre, Eric Phelps is an outstanding parts department employee. He went above and beyond helping me order the correct part. Doug Is awesome in service for the good job he did taking care of my Tahoe.

September 14, 2022

Dealership Rating
Employee Rating

Bought a new Tahoe 9/14/2022. My sales person was Ivan Vargas. He was fantastic. Showed me all the accessories for my new Tahoe. He took care of all the things I wanted to add. He More

by karen.ribeiro.391
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Geno Neagle, Tania Audet, Edison DaCosta, Ivan Vargas, Carlos Silvera, Jeff Chandler , Shelley Dupre, Jon Pollock in service, Tom Goodwin and Eric Phelps in parts

September 14, 2022

Dealership Rating
Employee Rating

They are pleasant and polite. .it's a pleasure to do business with them. They very personal with there customers More

by gfabrizio3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 30, 2022

Dealership Rating
Employee Rating

From my thirty years in the automotive parts business my message to individual shops is service is 85% of the job. The shop can control the 15% inside the shop but without service you have no need for bays More

by Jrcolton3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 25, 2022

Dealership Rating
Employee Rating

Thank you colonial west Chevrolet for helping me out of a tough situation. Shelley Dupre, Tania, John and Geno were terrific in helping me! Jeff chandler is a terrific General Manager and really cares abou More

by Dorothy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Geno Neagle, Tania Audet, Jeff Chandler , Shelley Dupre

August 01, 2022

Dealership Rating
Employee Rating

The service at Colonial West is consistently professional, timely, and reasonably priced. They are always transparent and do a terrific job with my vehicle. More

by lane.al128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shelley Dupre

July 31, 2022

Dealership Rating
Employee Rating

Geno GREAT! ......loved the chat....Sean awesome, patient and very informative about truck I purchased.....didn't feel pressured AT ALL. More

by Deb
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Geno Neagle , Sean-O Salem

July 05, 2022

Dealership Rating
Employee Rating

It was so incredible for service, sealer ship employees. .pleasant they treat u like ur splecial More

by gfabrizio3
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Geno Neagle, Vincent Locher, Carlos Silvera , Alex Breault, Sean-O Salem

July 02, 2022

Dealership Rating
Employee Rating

I brought my 2021 Trail Boss in for service. Technic Angel Torres worked on my truck. He is awesome when it comes to add ones for my truck. He advised me not to add tail light covers because of More

by karen.ribeiro.391
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2022

Colonial West Chevrolet of Fitchburg responded

Thank you so much Karen ! I wish we had more of the kind of person you are ! You cheer us up you make us laugh and sometimes we cry together ! You are loved by me and many ! ??????

June 16, 2022

Dealership Rating
Employee Rating

I had a wonderful experience working with John Lane on leasing my new Camero! John is honest, professional and friendly. I couldn’t have asked for a more smooth transaction! Alexzander was also extremely More

by TEP76
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Silvera , Alex Breault

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