John Locher
John Locher at Serra Ford Rochester Hills

John Locher

Service Advisor

Serra Ford Rochester Hills

2890 South Rochester Road
Rochester Hills, MI 48307

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35 Reviews
not yet
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35 Reviews

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35 Reviews of John Locher

June 07, 2025

Dealership Rating
Employee Rating

It was good. They did good on previous oil change and the brakes recall. The new place looks good too. More

by ELENCHEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 04, 2025

Dealership Rating
Employee Rating

My salesperson Bailey is 110% awesome. Their service dept has always left me HAPPILY impressed. The price was right and the deal was handled QUICKLY. Also the sales manager Bob is GREAT he More

by vitocatalfiojr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bailey Czuchaj , Kevin Miller 5Star

Feb 12, 2025

Serra Ford Rochester Hills responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 09, 2023

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Employee Rating

1. Service Department failed to reset the OIL LIFE monitor, two days after getting the oil changed I started to receive alerts from the Ford Pass stating time for oil change. 2. I communicated to th More

by Pontiac Ceiling & Partition
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2023

Serra Ford Rochester Hills responded

Hi, thank you for sharing this recent experience with us. Please contact Darryl Galka at (248) 844-2073 and we will do our best to make this better. We hope to hear from you soon.

February 03, 2021

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Employee Rating

I have had my truck in for service 3 times, each time John my service advisor was incredible. John was responsive, kept me in the loop. My truck is my business, no truck no work. John went out of his way More

by Don the Home Inspector
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 22, 2019

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Employee Rating

Lease of 2019 Ranger XLT I heard about the new Ranger so I checked out my local Ford dealership. I was thinking between the Tacoma and the Ranger. Dan Saunders helped me l More

by peteryi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Davis , Michael Kopp, Tony Malouf, Dan Saunders

Sep 23, 2019

Serra Ford Rochester Hills responded

We are so happy to hear that! We hope to see you sometime in the future!

March 31, 2019

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Employee Rating

Service engine light on My engine light came on. I was worried as I dont know much about cars. I brought my car in to John Locher. He did a great job at reassuring me that th More

by Robo88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 01, 2019

Serra Ford Rochester Hills responded

Thank you for leaving this very kind review! We hope to see you again in the future!

March 01, 2019

Dealership Rating
Employee Rating

Excellent service I recently brought my Focus to Huntington ford for its first oil change. The service was great John reminded me that I had ten dollars in my owner rew More

by Footballguru24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 01, 2019

Serra Ford Rochester Hills responded

Thank you! We are looking forward to seeing you again!

October 01, 2018

Dealership Rating
Employee Rating

Great job on my maintence My maintence was due for my car. I brought it in to get an oil change and regular needed maintence. I even used my rewards. I like leaving knowing my More

by Ivey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2018

Serra Ford Rochester Hills responded

Thank you for taking some time to leave this kind review! We hope to see you again!

August 07, 2018

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Employee Rating

Friendly, professional service. Bought a used Escape with transparency throughout the selling and discovery process.This is not one of those corporate dealership but a family owned b More

by Rusty Cans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kathy Hone

Aug 17, 2018

Serra Ford Rochester Hills responded

Thank you for taking some time to leave this kind review! We hope to see you in the future!

July 30, 2018

Dealership Rating
Employee Rating

Helpful as usual I knew something wasn't right with my car. It was making a strange noise. I was so thankful that Huntington was able to figure out what was wrong with More

by Jj1200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 27, 2018

Serra Ford Rochester Hills responded

This is amazing news! We are so glad we could help you! We hope to see you in the future!

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