John Locher

Excellent experience starting from making the appointment to picking up my vehicle upon completion of work. to picking up my vehicle upon completion of work. More

by markrdorazio Verified Customer Verified Customer

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It was good. They did good on previous oil change and the brakes recall. The new place looks good too. They did good on previous oil change and the brakes recall. The new place looks good too. More

by ELENCHEK Verified Customer Verified Customer

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My salesperson Bailey is 110% awesome. Their service dept has always left me HAPPILY impressed. The price was right and the deal was handled QUICKLY. Also the sales manager Bob is GREAT he Their service dept has always left me HAPPILY impressed. The price was right and the deal was handled QUICKLY. Also the sales manager Bob is GREAT he takes time to talk to you. I feel very comfortable dealing with Serra Ford. More

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1. Service Department failed to reset the OIL LIFE monitor, two days after getting the oil changed I started to receive alerts from the Ford Pass stating time for oil change. 2. I communicated to th monitor, two days after getting the oil changed I started to receive alerts from the Ford Pass stating time for oil change. 2. I communicated to the Service Department NOT to redeem any of my Ford Pass Rewards and I will pay via credit card....instead they disregarded my request. I was going to use my rewards towards my personal vehicle and not a company owned vehicle. 3. Serra Ford charges .99 cent DOCUMENT RENTENTION FEE....REALLY, is the SERRA AUTOMOTIVE GROUP hurting that bad that they charge their customers .99 cents. THE VALET SERVICE THEY OFFER WAS GREAT, THE TWO GENTLEMEN THAT PROVIDED THIS SERVICE WAS PROFFESIONAL AND FREINDLY. More

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I have had my truck in for service 3 times, each time John my service advisor was incredible. John was responsive, kept me in the loop. My truck is my business, no truck no work. John went out of his way John my service advisor was incredible. John was responsive, kept me in the loop. My truck is my business, no truck no work. John went out of his way to get me a truck for loaner. Highly recommended Serra Ford! More

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Lease of 2019 Ranger XLT I heard about the new Ranger so I checked out my local Ford dealership. I was thinking between the Tacoma and the Ranger. Dan Saunders helped me l I heard about the new Ranger so I checked out my local Ford dealership. I was thinking between the Tacoma and the Ranger. Dan Saunders helped me lease a brand new Ranger, and it's been such a sweet ride. He answered all my questions, got me a good deal, and helped me lease my first vehicle. I really wanted the Tacoma, but I think I went with the better truck and a big part of it was due to Dan's patience and information. Thanks to Dan and the team here for my new truck. Very friendly folks, and there's all kinds of deals going on. Take a look! More

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Service engine light on My engine light came on. I was worried as I dont know much about cars. I brought my car in to John Locher. He did a great job at reassuring me that th My engine light came on. I was worried as I dont know much about cars. I brought my car in to John Locher. He did a great job at reassuring me that they would figure out what was wrong. It ended up being a simple fix. It was a fair price too. More

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Excellent service I recently brought my Focus to Huntington ford for its first oil change. The service was great John reminded me that I had ten dollars in my owner rew I recently brought my Focus to Huntington ford for its first oil change. The service was great John reminded me that I had ten dollars in my owner rewards and that I could apply it. Definitely will be coming back! More

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Great job on my maintence My maintence was due for my car. I brought it in to get an oil change and regular needed maintence. I even used my rewards. I like leaving knowing my My maintence was due for my car. I brought it in to get an oil change and regular needed maintence. I even used my rewards. I like leaving knowing my car is properly taken care of and in goodshape. Thanks to John for getting g my appointment made quickly. More

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Friendly, professional service. Bought a used Escape with transparency throughout the selling and discovery process.This is not one of those corporate dealership but a family owned b Bought a used Escape with transparency throughout the selling and discovery process.This is not one of those corporate dealership but a family owned business. You'd like it. More

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