John Marnell
John Marnell at Toyota Direct

John Marnell

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.8
57 Reviews
4.8

57 Reviews

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57 Reviews of John Marnell

February 12, 2026

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Employee Rating

Always a great experience! Very friendly, helpful staff! Will continue to return for future service! More

by Michael
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Recommend Dealer
Yes

February 04, 2026

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I will always recommend Toyota Direct. They are hornet, they are fair, and they always treat you like family. More

by jjrodock
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Recommend Dealer
Yes

January 29, 2026

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I appreciate the workers that showed up in a level 3 snow storm to help their customers More

by nichelenn
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Recommend Dealer
Yes

Other Employees Tagged: Not sure of all the workers that showed up in a level 3

January 26, 2026

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Long wait, but work was completed in two days. Manager was friendly and kept me updated. More

by cheffrenche
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Recommend Dealer
Yes

January 08, 2026

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Toyota Direct and Isatou provide the best service experience. They treat you like family and always exceed expectations. More

by jjrodock
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Recommend Dealer
Yes

January 02, 2026

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When getting service you are treated like family and servicing is always super speedy. Would recommend to any friends and family. More

by cbird
Recommend Dealer
Yes

December 29, 2025

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Super-easy to schedule. I trust that they have my cars best interest in mind. They had an opportunity for an upsell, but gave advice instead and that drives loyalty. Than More

by chris eastman
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Kotich

December 27, 2025

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It was good service , not so long time, good customer service I was satisfied Thank you More

by jeanmcesar24
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Recommend Dealer
Yes

December 09, 2025

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They always treat me like family. They are the best dealer in town. Simply the best. More

by jjrodock
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Recommend Dealer
Yes

December 08, 2025

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This visit was the best Ive had at Toyota Direct. Usually when I pull in there are a dozen employees milling about but there are no or few customers in the bays but I have to wait for a service rep t More

by william.carpenter
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Recommend Dealer
Yes
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