John Marnell
John Marnell at Toyota Direct

John Marnell

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.8
51 Reviews
4.8

51 Reviews

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51 Reviews of John Marnell

December 29, 2025

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Employee Rating

Super-easy to schedule. I trust that they have my cars best interest in mind. They had an opportunity for an upsell, but gave advice instead and that drives loyalty. Than More

by chris eastman
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Kotich

December 27, 2025

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It was good service , not so long time, good customer service I was satisfied Thank you More

by jeanmcesar24
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Recommend Dealer
Yes

December 09, 2025

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They always treat me like family. They are the best dealer in town. Simply the best. More

by jjrodock
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Recommend Dealer
Yes

December 08, 2025

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This visit was the best Ive had at Toyota Direct. Usually when I pull in there are a dozen employees milling about but there are no or few customers in the bays but I have to wait for a service rep t More

by william.carpenter
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Recommend Dealer
Yes

November 19, 2025

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Toyota Direct always delivers. They treat you like family. We purchase and service all of our vehicles at Toyota and Drive Direct. More

by jjrodock
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Recommend Dealer
Yes

November 03, 2025

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Efficient, easy in and out, service needed was explained in detail. Friendly personnel. Nice waiting area. More

by krnbnntt
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Recommend Dealer
Yes

October 29, 2025

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Clean facility. Nice professional caring staff. Comfortable environment. Keep you posted on updates. Thank you. More

by camofemale0511
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Rodock

October 22, 2025

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Purchased last 4 vehicles from Toyota direct, excellent sales staff, fair deals, and great service. More

by lahutson
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Recommend Dealer
Yes

October 20, 2025

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Good, reliable and trusted service with friendly and knowledgeable staff. Clean and accommodating waiting room with drinks and snacks. I have always got my car serviced regularly at Toyota Direct since More

by sschroe
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Recommend Dealer
Yes

October 01, 2025

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Very nice service guy. Always willing to help. Thanks a lot! See you next year. More

by kssmith14
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Recommend Dealer
Yes
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