John Marnell | Page 4

I had an appointment, I was on time and so were they. My tech was nice and polite. The service was completed within an hour and I was on my way.? My tech was nice and polite. The service was completed within an hour and I was on my way.? More

by mgarver923 Verified Customer Verified Customer

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They are the best. Always makes me feel like I am family. Best customer service. Always makes me feel like I am family. Best customer service. More

by jjrodock Verified Customer Verified Customer

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Issue corrected in less than 5 minutes. Cabin filter was replaced but did not seat properly and was making a whistling noise. Cabin filter was replaced but did not seat properly and was making a whistling noise. More

by ckelley1806 Verified Customer Verified Customer

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Very good service manager Jonathan Marnell good listener talk respectful and explain to me to understand talk respectful and explain to me to understand More

by fjalloh57 Verified Customer Verified Customer

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Simple online scheduling, timely reminders, regular maintenance and and problems that were found fixed while I was there. No complaints from me. maintenance and and problems that were found fixed while I was there. No complaints from me. More

by kevinhollis Verified Customer Verified Customer

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We had a first amazing experience there from the snacks the service and the quickness very satisfied and so glad we bought our car from you guys the service and the quickness very satisfied and so glad we bought our car from you guys More

by buttercup20001 Verified Customer Verified Customer

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Good quality service without the attempted upsales. I particularly appreciate the return of the live video stream of the mechanic inspecting my car. I would like to see the entire service streamed in t I particularly appreciate the return of the live video stream of the mechanic inspecting my car. I would like to see the entire service streamed in the future. More

by tone4946 Verified Customer Verified Customer

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The staff person was friendly, courteous and respectful. Taking time to walk me to my car added a nice touch. Taking time to walk me to my car added a nice touch. More

by sewilliams2 Verified Customer Verified Customer

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ALL WENT GREAT AND PEOPLE WERE EXCEPTIONALLY HELPFUL. I HAVE BEEN COMING TO TOYOTA DIRECT FOR MANY YEARS. I HAVE BEEN COMING TO TOYOTA DIRECT FOR MANY YEARS. More

by jameshiss1 Verified Customer Verified Customer

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Service manager tried to upsell me and played me stupid. I asked for conventional oil over synthetic and he gave me this song and dance about the engine may be harmed. I researched it and it said that it ca I asked for conventional oil over synthetic and he gave me this song and dance about the engine may be harmed. I researched it and it said that it can be done so I do not like being up sold. More

by clarkhknn Verified Customer Verified Customer

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