John Marnell | Page 4

Very good service manager Jonathan Marnell good listener talk respectful and explain to me to understand talk respectful and explain to me to understand More

by fjalloh57 Verified Customer Verified Customer

Report | Print

Simple online scheduling, timely reminders, regular maintenance and and problems that were found fixed while I was there. No complaints from me. maintenance and and problems that were found fixed while I was there. No complaints from me. More

by kevinhollis Verified Customer Verified Customer

Report | Print

We had a first amazing experience there from the snacks the service and the quickness very satisfied and so glad we bought our car from you guys the service and the quickness very satisfied and so glad we bought our car from you guys More

by buttercup20001 Verified Customer Verified Customer

Report | Print

Good quality service without the attempted upsales. I particularly appreciate the return of the live video stream of the mechanic inspecting my car. I would like to see the entire service streamed in t I particularly appreciate the return of the live video stream of the mechanic inspecting my car. I would like to see the entire service streamed in the future. More

by tone4946 Verified Customer Verified Customer

Report | Print

The staff person was friendly, courteous and respectful. Taking time to walk me to my car added a nice touch. Taking time to walk me to my car added a nice touch. More

by sewilliams2 Verified Customer Verified Customer

Report | Print

ALL WENT GREAT AND PEOPLE WERE EXCEPTIONALLY HELPFUL. I HAVE BEEN COMING TO TOYOTA DIRECT FOR MANY YEARS. I HAVE BEEN COMING TO TOYOTA DIRECT FOR MANY YEARS. More

by jameshiss1 Verified Customer Verified Customer

Report | Print

Service manager tried to upsell me and played me stupid. I asked for conventional oil over synthetic and he gave me this song and dance about the engine may be harmed. I researched it and it said that it ca I asked for conventional oil over synthetic and he gave me this song and dance about the engine may be harmed. I researched it and it said that it can be done so I do not like being up sold. More

by clarkhknn Verified Customer Verified Customer

Report | Print

I have been taking my cars to Toyota Direct for decades. In particular, the service department, which has expanded greatly since the pandemic. Their staff is superb and always polite and helpful. The only r In particular, the service department, which has expanded greatly since the pandemic. Their staff is superb and always polite and helpful. The only reason I don't give a 5 star rating is that the cost has quadrupled in the last 2-3 years. More

by jlevy803 Verified Customer Verified Customer

Report | Print

This is the best dealership, by far! ! All staff members are so friendly and helpful. They will stop anything they are doing to make sure the customer is taken care of. ! All staff members are so friendly and helpful. They will stop anything they are doing to make sure the customer is taken care of. More

by jjrodock Verified Customer Verified Customer

Report | Print

Outstanding customer service. Friendly and high quality work. Reasonable prices. Always transparent about the work needed. Friendly and high quality work. Reasonable prices. Always transparent about the work needed. More

by mhwander68 Verified Customer Verified Customer

Report | Print