John Marnell
John Marnell at Toyota Direct

John Marnell | Page 3

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.8
55 Reviews
4.8

55 Reviews

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55 Reviews of John Marnell

June 07, 2025

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Employee Rating

John got me checked in easy peasy and kept me updated while my car was in for an oil change. This is the 2nd time I've worked with him, so I grabbed his card for future appointments. Always great service More

by rsixis
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Recommend Dealer
Yes

June 02, 2025

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I experoncenced a really Good service at the shop ranging from diagnosis and explanation of other upcoming services More

by gilbertmelly
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Recommend Dealer
Yes

May 23, 2025

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People were polite and answered my questions. Waiting area is very nice; good coffee and snacks. More

by jsiebert0
Recommend Dealer
Yes

May 15, 2025

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Employee Rating

I had an appointment, I was on time and so were they. My tech was nice and polite. The service was completed within an hour and I was on my way.? More

by mgarver923
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Recommend Dealer
Yes

May 11, 2025

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They are the best. Always makes me feel like I am family. Best customer service. More

by jjrodock
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Recommend Dealer
Yes

May 10, 2025

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Issue corrected in less than 5 minutes. Cabin filter was replaced but did not seat properly and was making a whistling noise. More

by ckelley1806
Recommend Dealer
Yes

May 10, 2025

Dealership Rating
Employee Rating

Very good service manager Jonathan Marnell good listener talk respectful and explain to me to understand More

by fjalloh57
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Recommend Dealer
Yes

May 07, 2025

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Simple online scheduling, timely reminders, regular maintenance and and problems that were found fixed while I was there. No complaints from me. More

by kevinhollis
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Recommend Dealer
Yes

Other Employees Tagged: Chris Grossman

May 03, 2025

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We had a first amazing experience there from the snacks the service and the quickness very satisfied and so glad we bought our car from you guys More

by buttercup20001
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Recommend Dealer
Yes

Other Employees Tagged: Chris Grossman, Sean Toth

March 20, 2025

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Employee Rating

Good quality service without the attempted upsales. I particularly appreciate the return of the live video stream of the mechanic inspecting my car. I would like to see the entire service streamed in t More

by tone4946
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Recommend Dealer
Yes
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