John Ostlund | Page 8

I am very pleased with the service I received at Dean Team Subaru, Shawn Nethercott was very helpful and honest and not at all pushy. I could not have asked for a better experience. Team Subaru, Shawn Nethercott was very helpful and honest and not at all pushy. I could not have asked for a better experience. More

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Absolutely not. While my salesman was great and I would absolutely do business with him again. The service dept is a joke, Jeff Price is rude af. He lies to customer While my salesman was great and I would absolutely do business with him again. The service dept is a joke, Jeff Price is rude af. He lies to customers and tells them things aren't covered that are covered that they paid extra for..you show him paperwork and it doesnt matter he knows better. He refused to make me an appt to address the issue or tell me where I needed to go in subaru to get it done.. You have to get a manager involved to get an appt. And the manager John Ostlund wants to talk down to me act like I was stupid and needed to be spoken to like a 5 year old instead of a grown women. I brought my car up for 3 different things all under the direction of their employees. If it was supposed to be done a different way it is their job to relay that information to me. Not insult me or be rude to me. The car came scratched/damaged by gas tank and had a gash in the hood. It should have been fixed before I took it home. It was brand new. It's been a month. Still not fixed. The car is making a metallic sound when you shift it. I showed 2 different employees there and one service manager at kia. Both said it was abnormal. Took it to subaru service was told it was normal by check in lady and by your subaru manager John. Um. Ok. So I have him go out and shift another outback. Which clearly doesn't make that noise. This dude is like well you shifted it faster in the other car. I shifted the same way in both cars two times fast/normal drive to park like you were pulling into home and putting it in park. And 2 times slow. One step at a time. Both times it clanged in my vehicle.and it got louder the more you did it. . It was so loud you could hear it inside the dealership. John says that's normal. And acted like I was slow and didn't know how to properly shift a vehicle. He literally said it's not supposed to be shifted like that. 🤣. Like what? With a quick drive to park fluid motion? Am I supposed to slowly go from drive, stop at neutral, stop at reverse and then put it in park everytime? Absolutely not. Absolutely idiotic statement. No vehicle should shift and sound metallic. Unless it's a manual and you shift to the wrong gear while driving. Your sales rep said it might be a linkage issue. He may be right I'm not a mechanic I have no idea. But I have driven over 100 cars and none of them sounded metallic when I shifted. I've bought 12 cars in past year and none of them came with attitudes. If you sell me a car. You should honor the things you said during the agreement. And the icing to the cake was when John then practically called me a liar and said his service rep would never say that he was some top rated service advisor and always got compliments. Mmkay. Yall got cameras right? Review them. Please! Review where he lies straight to my face and tells me a package your finance manager sold me and I had just talked to reiterated my coverage. Doesn't cover what your finance manager told me it did. Lmao. Cause he was clear as day when he said it. Even after I showed him on the form. (Yes I knew I needed to call the 3rd party) but he said it wasn't covered through them either. And if I needed to go some place besides service he should have told me. Instead of we don't fix that here. (When I was told 3 weeks before that's where I needed to go) customers aren't mind readers. We don't work there. A simple redirect to the appropriate desk works wonders. And some training for your employees and their rudeness is in order. More

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Had a great experience. Very welcoming and accommodating to what I wanted to do and why I was there. No wasted time or added stress by trying to force options and products Very welcoming and accommodating to what I wanted to do and why I was there. No wasted time or added stress by trying to force options and products you don't what! More

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My experience with Sam in sales, Annie & Duke in service, to Jason in finance for buying my vehicle from leasing was such a wonderful experience. They truly care and took care of my buying needs in every way to Jason in finance for buying my vehicle from leasing was such a wonderful experience. They truly care and took care of my buying needs in every way. I highly recommend Dean Team for a car buying experience! More

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Mundo Alanis was the most knowledgeable sales person whom I have met in years. He could answer every question about the vehicle and what every button and display would mean, how it worked, and why it was the I have met in years. He could answer every question about the vehicle and what every button and display would mean, how it worked, and why it was there. Very impressive! More

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This dealership is AWESOME! Very clean modern, sleek and Everyone is courteous, friendly and kind! Very clean modern, sleek and Everyone is courteous, friendly and kind! More

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Wonderful service! Everyone was friendly and treated us great. Will definitely recommend Dean Team to anyone looking to buy. Everyone was friendly and treated us great. Will definitely recommend Dean Team to anyone looking to buy. More

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This is my wife and I’s second car from Dean Team Subaru and we had a much better experience this time around! I have been working with Shawn N but my wife and I showed up unexpectedly while Shawn had 2 ot and we had a much better experience this time around! I have been working with Shawn N but my wife and I showed up unexpectedly while Shawn had 2 other clients, we were fortunate to be introduced to Matt Kaufman! He took great care of us and we found the car that worked best for my wife and I! We couldn’t be happier with the experience and service we received! Two best people to work with! From the time we walked in the door, to the delivery, every aspect was top notch! Thank you again gentlemen! More

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The dealership was very nice and accommodating. All people we dealt with were nice and helpful. All people we dealt with were nice and helpful. More

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Great experience purchasing a new Subaru Ascent! Excellent, friendly and knowledgeable sales and management staff. Made purchasing a new car enjoyable! Thanks Dean Team! Excellent, friendly and knowledgeable sales and management staff. Made purchasing a new car enjoyable! Thanks Dean Team! More

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