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John Stephens
John Stephens at Moore Buick GMC

John Stephens | Page 5

Parts Manager

Moore Buick GMC

2445 N Marine Blvd
Jacksonville, NC 28546

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4.9
118 Reviews
4.9

118 Reviews

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118 Reviews of John Stephens

October 03, 2023

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Employee Rating

Bad waiting area. No communication during 3hr wait. Concessions in service area, not customer area. Customers lined up against wall in waiting area. Free fruit, nabs w More

by lwilson22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan Kephas, John Gibson, Jennipher Likens, Rj Filoon, Kendra Marshburn , Derrick Black, Brittany Bryant, Anthony Rocci

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Oct 06, 2023

Moore Buick GMC responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (910) 378-0190 at your earliest convenience to discuss how we can turn this experience into a positive one.

Oct 06, 2023

lwilson22 responded

I’m not on a rant about the negative experience I had from the service staff ( not letting me know why the repair Wes taking so long. I did Have an appointment). They performed as instructed I assume. However, the customer waiting area is in need of a ‘fix’ . Good coffee carafes and bottled water is good. No snacks or fruit available in waiting’s room. Very small. Inadequate seating. Multiple staff passing through on their way, I assume, to use toilet facilities. These staff avoided any eye contact with customers. Vending machines in service area. Waiting can/should be a relaxing experience as possible. Comfortable seating. Good visuals on walls. Show off inventory on monitors. Provide access to showroom. Sell a car while customers wait. Charging stations. The waiting area should be very spacious. I come to j’ I’ll from new Bern just to have my Enclave serviced at Moores. I may not in the future. Thanks for your feedback back. That is a good thing. Ben Wilson

September 05, 2023

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Employee Rating

Great service will return when we decide to buy another car. Explained everything on the car to my wife. More

by forsberg.gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Henry, Ryan Kephas, Kendra Marshburn , Brittany Bryant, Drew Edney

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Sep 08, 2023

Moore Buick GMC responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Moore Buick GMC Truck, INC. Thank you so much for your feedback! We hope you have a great day!

July 18, 2023

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Employee Rating

The entire process of getting the right tires was handled with professionalism and extreme courtesy. More

by JOHN_DAWN_HARMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Chance

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Jul 27, 2023

Moore Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

July 04, 2023

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Employee Rating

The personnel is friendly and professional always in handling concerns about my truck and take care of things quickly. More

by CVRNC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luke Trosclair, Paul Henry, Charles Williamson, Jackie Young, John Gibson, Rj Filoon , Wayne Pohlman, David Smoak, Jim Wright

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Jul 06, 2023

Moore Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Moore Buick GMC Truck, INC. and we hope to see you again soon!

July 01, 2023

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Employee Rating

Quick service, service person was awesome. Very friendly with a smile. Diamond in the rough. More

by mrcfo545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany Bryant

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Sep 29, 2023

Moore Buick GMC responded

We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

June 13, 2023

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Employee Rating

the service was outstanding by all that I had a dealing with. Great place to have your car serviced. I will always be A Moore Buick customer. More

by bobmarine1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Henry, Robin Knapp

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Jun 19, 2023

Moore Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 12, 2023

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Employee Rating

Did a great job very fastI am pleased with their work will use them again More

by DEWITT20071961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Gibson, Jennipher Likens, Rj Filoon , Derrick Black, Brittany Bryant, Anthony Rocci

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Jun 18, 2023

Moore Buick GMC responded

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

June 10, 2023

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Employee Rating

Always tries to accommodate. Service was fast and completely effortless. We have been a customer for 47 years. More

by choffman391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Williamson, Jackie Young, John Gibson , Derrick Black, Gerald Hines, Jim Wright, Emily service Dept. 5 stars

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Jun 15, 2023

Moore Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Moore Buick GMC Truck, INC. and we hope to see you again soon!

May 11, 2023

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Employee Rating

I'm 86 and I have difficulty remembering names of service staff. I will say, however, that the staff in your repair section with whom I have encountered are ALL very pleasant and helpful. My appointment wa More

by 2and4panache
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Black

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Jun 13, 2023

Moore Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

May 11, 2023

2and4panache responded

The staff in your repair section with whom I encountered are ALL very pleasant and helpful. My appointment was a good experience and my wait in your lobby was comfortable...coffee was good, too! Thank you for asking.

May 02, 2023

Dealership Rating
Employee Rating

Moore GMC has the best personnel working there. I have always had a great experience when I take my vehicle there. More

by smajret08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennipher Likens, Rj Filoon , Derrick Black

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Jun 13, 2023

Moore Buick GMC responded

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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