Johnathan Weidner | Page 5

Universal Hyundai responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Universal Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Universal Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Cesar, and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Universal Hyundai responded

Thank you so much for choosing Universal Hyundai! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Universal Hyundai responded

Thank you for your business and this review, Pam. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Universal Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Johnathan, Carlos, and our team, and we look forward to working with you again. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carlos and our team met your expectations. Thank you again for choosing Universal Hyundai, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Hyundai, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com